Business ProfileforCruikshank Plumbing

On 04/04/ 2023, Cruikshank Plumbing estimator, Randy, provided an estimate for bathroom tub and faucet replacement in the amount of $1650. In my discussion with Randy of the estimate on 04/04/23, he confirmed to me that the estimate includes faucet installation, but estimate says - no trim/tech term for faucet/ installation. Because during removal of a bathtub on 05/12/23 rotted floor was discovered, installation of new bathtub and faucet was postponed until 05/25/23. The plumber demanded a payment of about $535, which we paid. The plumber from Cruikshank Plumbing had bad attitude: he refused to install the new faucet that I bought, and lied to us that the shot -off wasn't working. Later my husband went under the house, and turned off water using shot-off valve. When I called Cruikshank Plumbing on 05/23/23, I found out that instead of 1/2 a day, installation was scheduled for a whole day. I asked for estimator to come out. On 05/23/23, Randy came out, and his 2nd estimate was for $2500 for same bathtub and shower/ faucet installation, Randy also included a trip for trim installation /actual shower head and faucet/, and that $2500 on top of $535 for bathtub removal paid previously. Randy also refused installation of bathtub faucet that was used in that bathroom before, or to use another standard faucet from Lowe's, but insisted on installation of faucet Cruikshank Plumbing had in stock. Randy wrote in an exact wall thickness as a condition for correct shower/ faucet installation in 2nd estimate. When I asked, Randy didn't provide recommended wall thickness from installation instruction of the shower/ faucet they intended to install. Randy also didn't provide details for price difference in 1st and 2nd estimate, instead Cruikshank Plumbing canceled installation appointment. Cruikshank Plumbing deceptive sale practice is to lower estimate through omitting part of work to be done using technical terms, and enticing customers to work with Cruikshank Plumbing.