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          Find a Location

          Liberty Chrysler Jeep Dodge Ram has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforLiberty Chrysler Jeep Dodge Ram

            New Car Dealers
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            9 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/20/2012

            Years in Business: 61

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            auto dealership

            Products & Services

            auto dealership

            Business Details

            This is a multi-location business.

            Find a Location

            Liberty Chrysler Jeep Dodge Ram has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              12/21/1992
              Years in Business:
              61
              Business Started:
              1/1/1963
              Business Incorporated:
              11/18/2011
              Accredited Since:
              3/20/2012
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Kassel Automotive Inc.
              Business Management
              • Mr. Curt Kassel, Owner
              • Mr. Rob Coleman, General Manager
              Contact Information

              Principal

              • Mr. Curt Kassel, Owner

              Customer Contact

              • Mr. Curt Kassel, Owner
              • Mr. Rob Coleman, General Manager
              Additional Contact Information

              Fax Numbers

              • (740) 927-2158
                Primary Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              9 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/21/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I have a ongoing mechanical issue going on with my 2020 jeep cherokee. I made an appt for service and took a vacation week from work to get it resolved. On April 18th, I took it in and they said they could not duplicate the issue. So then I drove with the service advisor so he could listen to the noise. Once verified he took it back to the shop and the mechanic said it could be a software update. Once the software update was done, they handed me my bill and keys and said it may fix the issue. As soon as I paid ($100 for half the labor and a maybe fix) and left it continued so I turned around 2 miles down the road and took it back in. I asked them to keep my vehicle however long it would take to diagnose the issue. 3 days later I called for an update. They told me they couldn't find anything wrong with it. And when I picked it up that day he said everything looked tight and that it would require tearing it apart to find the issue. I specifically asked them to check whatever they needed to so I could fix the problem and they made no effort to go any further to do so. I also called chrysler corporate and opened a case, several weeks ago and have not gotten a response.
              Read More

              Customer Reviews

              4 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Brett R

              1 star

              01/14/2023

              Alot of negative reviews on this company, here goes another one, Bought a Dodge 5500 later summer 2022 Catalyic converter was stolen before I purchased the Vehicle on their lot: Dealer states wrong facts on Google Reviews that nothing was stolen on their lot prior to the purchase completion. Either the Sales person is not telling the truth, or someone isn't telling the truth. They delivered the Truck after the sale and said everything was fixed: I got in the truck at my house and started it up and the dash said 125 miles to limp mode and needs servicing. They told me don't worry about and drive to Chicago. I told them I didn't buy the truck and it was to be fixed, not delivered not fixed. They are claiming I bought it AS IS. Then this company took the vehicle back and told me the reason for the problem is they put aftermarket parts on it, then it was a recall. After all that, it didn't fix the problem, whatever it is. Then the last thing they wanted me to give them $3,000.00 to "SEE IF IT MIGHT" fix the problem. History shows they have no idea and just want to me to throw money at it. Again I bought a vehicle that was told it would be running w/ no prob when they fixed the problem and delivered it. Not the case. The sales manager and service manager called me to offer to give me a discount on the parts and labor, and buy the vehicle back. I told them this vehicle is a specality vehicle and was purchased for the company and they could buy it back and pay for the thousands in expenses the company has incurred do to they failures, mis communicaiton, false promises, and decpetive sales pratices. They said no. I sent the owner and general manager a 'Litigation Hold and invoice from company". Its pretty simple, follow the paperwork and money and stop treating your customers like dollar bill. Well dealer, I bought the vehicle being told it would be 100% fixed before delivery. Go ahead and stand your ground, I will see you in court.

              Liberty Chrysler Jeep Dodge Ram Response

              01/16/2023

              My service director, sales manager and myself had a conference call with our customer. The vehicle was sold and signed off by the customer as 100 As-Is. We offered to fix the vehicle at a discounted goodwill cost. Our customer turned down that offer. We then offered to buy the vehicle back, and our customer again turned down that offer. We have nothing else left to offer and consider this case closed.

              Local BBB

              BBB of Central Ohio

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