Customer ReviewsforGermain Honda of Dublin

Worst customer service ever with the poorest communication. I bought a used car 3 months ago and have still yet to receive my title to get plates. It has been one excuse after another...but only after I continuously reach out to them! I didn't realize what I needed to get my tags at first (I've always leased cars). I went to the BMV when it was time for my first set to expire. When I was told I needed the title, I called the finance manager I had been working with. He told me he could try to get me one but I could just buy one myself or if I got a ticket they would reimburse me....really?!?! After sending me a wrong tag for the wrong car and in the wrong person's name, I did get a second one with only a few days where I couldn't use my car. Fast forward to a about a week out from my second tag expiring and I've heard crickets from them. I reach out to the finance manager again through emails, several days in a row, with no response. I then decide to get ahold of the GM (which has no phone number listed) with an email. I wrote him all about the troubles I was having, and I got a two-sentence response saying sorry, he will dig into it. Haven't heard from him since!! I did hear from the finance guy after that, telling me he was out on vacation. Okay, so no one does anything with your accounts while you are out, or you don't have an email system that can give an automated response?? After this I still had to keep bugging them about getting my title. I got responses like "it will be here tomorrow", then "sorry it will be here by the end of the week", or "it's now looking like the following week". I don't understand the hold up and no one will explain anything to me. Again, I only hear a lame excuse when I REACH OUT TO THEM. They NEVER proactively reach out to me. I did get my THIRD temp tag and was told a few days later I would have my title. That was over a week ago and yesterday I got the "it'll be midweek now" response. I would never buy a car from here, ever!!!

We apologize for the inconvenience and concerns you experienced regarding the titling of your pre-owned car. This is certainly not the level of service we pride ourselves on delivering to our guests and appreciate your honest feedback as it allows us to better serve all our guests going forward. Upon investigating your concern, we have found that your memorandum title was issued on 2/28/24 and our dealership purchased your plates for the inconveniences you experienced.

I would ride a bicycle full time if buying and servicing a car from this dealer was my only transportation option. I had a wheel vibration since new. The first time, I brought it in and had them rebalance the wheels. Turns out the rear tires were way out of balance. From the factory! The service guy said it was common and that Honda mounted tires cold, and that was the issue. What **. I brought it back. Upon entry into the service lane, the alignment machine spotted that one wheel was significantly out of alignment. One of the service lane techs said one of the tires was cupping from the alignment issue. They aligned the car and balanced all four. Turns out on visit #1, they added weights to the wheels without removing the original weights. What? No wonder I had a vibration. The third and final time, I brought it back. The alignment machine spotted the same wheel was out of alignment. After an hour and a half, the lead tech and I went for a drive. It seemed fine but I was still skeptical. The tech admitted that the machine, while a revenue maker, was not accurate and he didn’t trust it. He said he didn't see any cupping of any of the tires. He said they rebalanced all four however, only two of the dirty wheels had any disturbed dirt. They didn’t look at all four. What? This product has lost the reputation of quality that it once had and this service department has lost their grasp on both truth and customer service. The next weekend, after four months of owning this Honda, I bought a new Subaru. This dealership experience was bad enough to make me never buy another car or motorcycle from this brand. The BRAND. Let that sink in. The best, highest quality person (or object) at that location is a kind, customer centric lady named, *****. *****, if you’re reading this, you’re on the wrong bus. There’s a better place out there for you.

We are sorry to learn you feel this way and appreciate your honest feedback. Our service manager, Tom Rankin has attempted to contact you to have a dialogue regarding your experience and concerns. Please return Tom's call at 614-923-8245 so he may address this matter with you. Thank you.

Purchased a Kia Soul from this place in June of 2022. It's having engine error codes, so I had it diagnosed by Caughlin Kia. Germain Honda has registered the car as haaving over 800,000 miles on this car, so Caughlin Kia had difficulty registering it for service (actual odometer at 91K miles). Come to find out that the carfax provided at purchase was inaccurate at best. No engine oil change were done between 31,000 miles and 85,000 miles according to Caughlin Kia. The car needs a new engine due to it on its way out. What else could they have possibly falsified or lied about this car? Now I am out of a car.

We are sorry to learn you are not pleased with the pre-owned vehicle you purchased from us in June of 2022. At the time of your purchase, the KIA Soul had 89,711 miles on it, which is what we entered for the title transfer. Our service of the vehicle listed 89,701 miles, which was what we reported to Carfax. At no point did we claim the vehicle had over 800,000 miles on it. As for our dealership’s service, we performed an oil change, repaired a tire, and replaced a bulb. According to the Carfax, the vehicle received “maintenance” six instances prior to 30k miles. As for post-30k miles: 31,485 miles at Crown Motor Cars 36,419 miles at Crown Motor Cars 40,170 miles at Crown Motor Cars 75,067 miles at Crown Chrysler Jeep Dodge RAM 76,883 miles at Coughlin KIA of Dublin 83,853 miles at Coughlin KIA of Dublin 85,530 miles at Celebration KIA 89,701 miles at Germain Honda of Dublin As for the gap between the 40k mile service and the 75k mile service, that does not mean the vehicle was not serviced for 35k miles. A car would likely die if it went that long without an oil change. And it would certainly be a problem that would need to be addressed by any of the four dealerships that looked at the car between 75k miles and 89k miles. Not all dealerships report to Carfax or maintenance may have been performed by the owner. Either way, a lack of a report on the Carfax does not mean the vehicle was not serviced. Lastly, regardless of the vehicle’s previous service history prior to our owning it, we cannot be held responsible for the condition of a car more than a year after we sell it.

Terrible service. Poor communication. Dishonest. Don't inspect the part or area of the car requested. They say another expensive part is the issue and lead you to believe it is in the area they are supposed to be inspecting when it is in a completely different area of the car. When They replaced it they say the car runs as it should when it continues to repeatedly stall out. They do not respond to phone messages or texts during or after their service. They are dishonest everything in writing up the service request, including saying my car was towed, when I drove it in and they knew that, and commenting on on starting issues, without noting that this issue had been resolved. She did say that the starter was replaced and the car is stalling at red lights now. I was VERY specific what the problem was and what I wanted them to look at and why. They NEVER even looked at the starter wires which are under the manifold cover near the bottom of the car. I recently discovered that the $300 "intake boot" is nowhere near the starter, but on the top, right of the engine. They were totally working in the wrong part of my car. And, their repair did not fix the problem. I called, left a voicemail, sent texts and chatted when I arrived home as my car stalled multiple times on the drive home. I have not received any response. And since I do change my own air filter and $300 part they replaced attaches to the air filter and costs $15 on Amazon, I would have replaced this myself if they had been honest about its location in my car as it is an easily accessible part. Literally, they did not do the job I took my car in for as they didn't check the starter wiring. They were not even working in the right area of my car. And, their $300 "intake boot" did not correct the problem. Furthermore, I was inconvenience for three days that they had my car because after the tech had looked at my car, the Service Advisor failed to text me as promised. I had to just call until I caught her.

We sincerely apologize for your experience and any inconvenience we may have caused. We have attempted to contact you to bring your vehicle back in for a further diagnostic. Please reach out to our Service Manager, Ryan Kennedy at 614-789-0165 so we may address this matter immediately for you.

***** ***** was a great help in buying my first car. He was professional, personable and helpful. Did not feel pressured into buying and seemed to have my best interest in mind. Helped me get a good deal and talked through all my options. Would highly recommend!

Thank you for your business and kind recommendation. We are overjoyed to know that James took excellent care of you and helped you to find the perfect car and deal while providing a pressure-free experience. Please let us know if you need anything further. Best Regards, Rich Newsome General Manager

Just go somewhere else. Terrible experience with the service department really bad management. Let this be a sign to you, I will take one for the team here, there are too many better dealerships.

We reached out to the customer on 4/14/23 and left a voicemail stating that we made a mistake reviewing her vehicle. The customer has a certified preowned extended warranty through Honda. The purge valve was replaced, and the customer was charged $200. The second repair needed was a multi miller wave radar to correct the customer’s concern and is roughly $1000. The advisor made a mistake and attempted to charge the customer for that repair. Both repairs are covered under the warranty. As of today 4/20/23 we have not heard back from the customer. We need to refund the customer for the original repair and replace the radar under warranty. We have not heard back from the customer yet. She can reach out directly to our Service Manager Ryan Kennedy to set up the warranty repair as well as the refund.

We worked with ***** ***** and all I can say is INCREDIBLE experience. He is the best I have had the pleasure of working with. Great customer service all around and catered to our needs quickly and efficiently! We had a special circumstance that made it challenging in the past to find the right deal for ourselves and he by far exceeded our expectations!!! 10/10 recommend anyone looking to purchase a vehicle to see him!

Thank you, Jenna. We appreciate your business and for sharing fantastic feedback about your sales experience with James. Our team is thrilled to know that he was able to assist you in finding the perfect pre-owned Honda and that all your needs and expectations were met. Please let us know if you need anything further.

My family has purchased cars from here in the past with help by ***** ****** who is amazing to us and has become part of the family. The financing department has caused so much frustration that we no longer want to return. During my parent’s experience the financing department ran their credit 15 times in order to search for a bank for their car loan which hurt their credit score tremendously they had worked so hard for in order to make these kind of life purchases. My experience was recent in September 2022. I totaled my car and went to ***** ****** to get my dream car that I could afford. He helped me tremendously. Unfortunately my car insurance was slow at processing my total and sending me a check for the cost of my car. ***** helped me find the car I wanted at the affordable price I wanted. Unfortunately the financial department failed me and *****. They first ran my credit 13 times. They suggested that since I was waiting for my check from my insurance that I should write a check to the dealership for my down payment anyway and that I date the check at a later day in order for it to be matched with the timing of me receiving my car insurance check. They submitted this check early without my consent causing my bank account to be negative. I had to fight to get it refunded back to me. They told me I would be contacted by the bank financing my loan in order to make my first payment on November 8. I did not receive notification and I called to find out that the bank had not received my car paperwork from the dealership. The dealership blamed the bank lost my paperwork but I was still due the payment. The bank contacted me on November 22 finally receiving the paperwork requesting my late payment. I paid the dealership in order for it to go through quicker. It did not. The dealership has now told me I shouldn’t have had the first payment on November 8 due to the timing. The financing department needs to be held accountable, retrained and under new supervision.

We sincerely apologize for your experience and thank you for bringing this matter to our attention so our team could work with the financial institution and address this matter for you. Your complete satisfaction is our goal here at Germain.

Germain Honda advertised a 2019 Honda Ridgeline RTL E on line for sale. The price was reasonable at ******. The stock number on the vehicle is MH5845. It is still on their website for sale even though they won't sell it to me, and have raised the price. I notified the company that I was interested in buying the truck, and wanted to put a deposit down to hold the truck. The salesman had me complete a form agreeing to the price, the fees, and taxes, then an application for financing. After hitting my credit report, I was told that the truck was no longer available, yet my credit score is in the high 730's. This is the third time in two weeks that a car dealer has hit my credit report, and the deal falls through. The salesman told me that another customer had put a deposit down on the truck, and that it was no longer available. Yet, today, the truck is still advertised for sale with a 400 increase in the asking price from what it was yesterday. I would like for the BBB to check into the business practices of this company to see if there is a "bait and switch" operation going on. As soon as I was told the truck was no longer available, the salesman tried to divert me to another one of their vehicles which sold at a higher price. I'm not getting a good vibe for honesty from Germain Honda of Dublin

Thank you for sharing your experience. We are sorry that this occurred, but unfortunately, the vehicle was sold prior to being able to finalize your deal. This was an honest mistake and a miscommunication between our staff and for that, we apologize. We would be happy to assist you in the process of selecting a different model if you desire.