Business ProfileforKitchen Kraft Inc.

Start Date: 10/19/2020 – majority of the work completed 1/8/2021. We have worked with them through July to try and resolve issues. We did not sign the final punch out list - starting warranty. Amount Paid: $66,335.98, beyond this amount additional payments made for items that were missed. Task: Complete Kitchen remodel, replace floors in the living room, Dining room, capping steps to the second floor Work not completed: - Floor and cabinets not plumb or leveled (page 6 & 8 of specs) - 2 different colors of grout used on backsplash - Dry wall on peninsula damage when the countertop was replaced on July 6, 2021, Kitchen Kraft employee was supposed to be present to fix any issues and did not show. - Ceiling is not flush to the wall - Chipped tiles used on the kitchen floor - Broken Tile used on the backsplash and filled with dark grout - Imperfects/Damages on cabinet faces – emailed asking for updates multiple times - Capped steps have large gaps on many sides We have tried emailing to resolve issues from May to July with no resolutions. Throughout our entire job, we had to project manage a lot of the work because communication was lacking, and things were not done in the way they were specified from the beginning. When major changes that were problematic occurred, they were not communicated. This is part of the reason we started communicating via email and documenting our conversations via email, we wish we would have done this from the beginning. We knew that this would be a large undertaking for our family however there were many aspects that created extra emotional distress and time away from our jobs to make sure the job was completed. Our family has had a lot going on the last three months and at this point, we feel the BBB is the only option to help resolve unfinished/unsatisfactory work. Please see attached PDF for additional info.