At-a-glance
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 471 E Broad St, Columbus, OH 43215-3842
- BBB File Opened:
- 6/1/1952
- Years in Business:
- 96
- Business Started:
- 1/1/1928
- Business Incorporated:
- 11/8/1928
- Accredited Since:
- 6/1/1952
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Motorists Commercial Mutual Insurance Company
- Encova Mutual Insurance Group
- Motorists Mutual Insurance Company
- Hours of Operation
Primary
- M:
- By Appt. Only
- T:
- By Appt. Only
- W:
- By Appt. Only
- Th:
- By Appt. Only
- F:
- By Appt. Only
- Sa:
- By Appt. Only
- Su:
- By Appt. Only
- Business Management
- Ms. Camille D Craig, ACS, Vice President, Life Operations
- Mr. David Kaufman, President & CEO
- Ms. Jennifer Yousef, Human Resources Staff
- Ms. Taylor Perry, Administrative Assistant
- Mr. Thomas J Obrokta, President/COO
- Contact Information
Principal
- Mr. David Kaufman, President & CEO
- Mr. Thomas J Obrokta, President/COO
Customer Contact
- Mr. David Kaufman, President & CEO
- Ms. Jennifer Yousef, Human Resources Staff
- Ms. Taylor Perry, Administrative Assistant
- Additional Contact Information
Phone Numbers
- (800) 876-6642Other Phone
Email Addresses
- Primary
- Complaint
Website Addresses
- (800) 876-6642
Customer Complaints
6 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/19/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am a 73 year old man on ssi benefits.i have had my wife pass in which my health spirled out of control. I am now on 24 hour oxygen and diagnosed with early onset dementia. Due to this I have forgotten to pay bills and have gotten a payee for my account and placing them all on auto pay.
I have been with this company since before 1995. I clearly am not a valued customer and the company does not seem to care that I am elderly, and having health issues. I do not drive much but I do need the car to get down the street to my doctors. It's Ludacris that a company cannot value someone that has never had issues in the past, been with them forever, and it's crazy.
I tried to contact smith riess agency but nobody would contact me back that's why it's so late now. I'm frustrated and I don't want to change company's. The screenshot below shows rhe payment veing made 2 days late but it did not post until 8th bc the weekend. This will not happen again being on autopsy but I need a company I have entrusted in, spent most of my life with and valued to do the sane for me and realize people do have health issues that effect their everyday lives.
Customer Reviews
9 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Michael S
04/04/2024
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