Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          DASCO HME, LLC has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • DASCO HME, LLC

              375 N West St Westerville, OH 43082-1400

            • DASCO HME, LLC

              653 Mccorkle Blvd Unit F Westerville, OH 43082-7159

            • DASCO HME, LLC

              343 N State St Marion, OH 43302-2351

            • DASCO HME, LLC

              1056 Bellefontaine Ave Ste B Lima, OH 45804-1870

            • DASCO HME, LLC

              11534 Commonwealth Dr Louisville, KY 40299-2340

            Business ProfileforDASCO HME, LLC

            Hospital Supplies
            Multi Location Business

            At-a-glance

            Customer Reviews

            1.22/5stars

            Average of 18 Customer Reviews

            Customer Complaints

            9 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Medical equipment including respiratory equipment like home oxygen, non-invasive ventilation, and CPAP equipment for sleep apnea.

            Products & Services

            Medical equipment including respiratory equipment like home oxygen, non-invasive ventilation, and CPAP equipment for sleep apnea.

            Business Details

            This is a multi-location business.

            Find a Location

            DASCO HME, LLC has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • DASCO HME, LLC

                375 N West St Westerville, OH 43082-1400

              • DASCO HME, LLC

                653 Mccorkle Blvd Unit F Westerville, OH 43082-7159

              • DASCO HME, LLC

                343 N State St Marion, OH 43302-2351

              • DASCO HME, LLC

                1056 Bellefontaine Ave Ste B Lima, OH 45804-1870

              • DASCO HME, LLC

                11534 Commonwealth Dr Louisville, KY 40299-2340

              BBB File Opened:
              8/17/1998
              Years in Business:
              36
              Business Started:
              6/28/1987
              Business Incorporated:
              7/17/1995
              Type of Entity:
              Corporation
              Alternate Business Name
              • C-PAP Central
              • DASCO-Family Home Medical Equipment
              • Family Oxygen
              • DASCO Home Medical Equipment
              • DASCO HME
              Business Management
              • Kim Crum, Dir. Reimbursement
              • Mr. Jason Seeley, President
              • Mr. Rachel Mazur, CEO
              Contact Information

              Principal

              • Mr. Rachel Mazur, CEO

              Customer Contact

              • Mr. Rachel Mazur, CEO
              Additional Contact Information

              Fax Numbers

              • (614) 901-2228
                Primary Fax
              • (614) 901-2868
                Other Fax

              Phone Numbers

              Customer Complaints

              9 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/31/2023

              Complaint Type:
              Billing/Collection Issues
              Status:
              Answered

              Since March 16th 2023 I have called and emailed to resolve this issue. I was billed directly for the whole cost of my cpap masks and my insurance was never billed at all for their portion of my bill.

              When I noticed the error, I began to contact them I have repeatedly called and emailed(I have saved) letting them know that my insurance needs to be billed for their portion and I would like credited to my credit card for the overage that I paid.

              I finally contacted my insurance company and asked them to get involved and send Dasco the amount they would owe them on my behalf and they said no problem they just needed Dasco's 9 digit federal tax id number and diagnosis code, and 12 digit npi. I sent this request to Dasco via email to be ignored.

              Finally I started emailing everyday until I finally got this response: This information has been sent to our billing department and someone will be in contact with you. **** ****** *** ******** DASCO HME, LLC P ###-###-#### Ext: **** | F ###-###-#### email correspondence is subject to ****************

              To date no one from Dasco's billing office or any other department or office has contacted me. I received that message on 6/22/23 it is now 7/31/23.

              This is unacceptable! I want to get this issue resolved. I would like my insurance to be billed and the amount I was overcharged returned to me.

              Read More

              Customer Reviews

              18 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Lynn G

              1 star

              12/21/2023

              I am DUAL ELIGIBLE through ****** ********** and until the 12th and 14th of December 2023, I had NEVER received a bill for my CPAP or O2 concentrator. Suddenly, they have decided to take 4 months bills all at once! I called Dasco immediately and asked why. They said they would "look into it" and call me back. I haven't heard a thing from them! Also, I NEVER gave them permission to set up autopay! That's something I do MYSELF! I wasn't even REGISTERED with them until December 21, 2023! I went in and immediately attempted to disable autopay and was informed that I CANNOT disable autopay without CALLING DASCO FIRST! I have called my health insurance company and they are dealing with this issue! Last I knew, it's ILLEGAL to bill a DUAL ELIGIBLE insurance member! I was informed of that right from a health insurance company! THIS IS NOT ACCEPTABLE, DASCO!!

              DASCO HME, LLC Response

              01/02/2024

              It appears Ms. Gonser sent a message to DASCO via our website and a refund is currently being processed after an audit of the account. A billing manager will reach out directly to explain all actions taken.

              Local BBB

              BBB of Central Ohio

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.