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Find a Location

Pickerington Heating & Cooling has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforPickerington Heating & Cooling

    Heating and Air Conditioning
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/25/2007

    Years in Business: 51

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Residential HVAC and Commercial HVAC maintenance and services including air conditioning installation and replacement, air conditioning service and repair, gas forced air furnace heating system repair, heating system installation and replacement, heat pump installation and replacement, and indoor air quality products and services.

    Products & Services

    Residential HVAC and Commercial HVAC maintenance and services including air conditioning installation and replacement, air conditioning service and repair, gas forced air furnace heating system repair, heating system installation and replacement, heat pump installation and replacement, and indoor air quality products and services.

    Business Details

    This is a multi-location business.

    Find a Location

    Pickerington Heating & Cooling has 15 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      Pickerington, OH 43147-8845
      BBB File Opened:
      8/1/1975
      Years in Business:
      51
      Business Started:
      6/1/1972
      Accredited Since:
      9/25/2007
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Alternate Business Name
      • Five Star Heating and Cooling Group, LLC
      • Mason Heating & Air
      • Pickerington/Eastland Heating & Cooling, LLC
      • Pickerington Heating and Cooling
      • Pickerington Heating and Air
      • Eastland Heating and Cooling
      • Eastland Pickerington Heating and Cooling
      Hours of Operation

      Primary

      M:
      7:00 AM - 9:00 PM
      T:
      7:00 AM - 9:00 PM
      W:
      7:00 AM - 9:00 PM
      Th:
      7:00 AM - 9:00 PM
      F:
      7:00 AM - 9:00 PM
      Sa:
      7:00 AM - 9:00 PM
      Su:
      7:00 AM - 9:00 PM

      Service

      M:
      Open 24 Hours
      T:
      Open 24 Hours
      W:
      Open 24 Hours
      Th:
      Open 24 Hours
      F:
      Open 24 Hours
      Sa:
      Open 24 Hours
      Su:
      Open 24 Hours
      Business Management
      • Mr. Brett Morris, Partner
      • Mr. Howard Morris Jr., Partner
      • Mr. Mic Mohler, Vice President of Marketing
      Contact Information

      Principal

      • Mr. Brett Morris, Partner
      • Mr. Howard Morris Jr., Partner

      Customer Contact

      • Ms. Joyce Morris, Secretary
      Additional Contact Information

      Fax Numbers

      • (614) 861-8207
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/29/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Xenia heating and air had sent out five star for a new AC on 7/7/23. I paid $8,863.00 for an ac that isn't energy compliant as of January 2023. Per Ohio AC minum requirements is 14 SEER. Mine is a 13 SEER with no warning when I bought it. I paid more with them than any other company for a non energy compliant AC and I could have paid either the same amount or slightly more for a brand new energy compliant AC and furnace.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Doug M

      1 star

      06/07/2021

      We had made an appoint a week ahead to have our air conditioner serviced. Two days before the appointment we received a call from the company telling us due to the high volume of people that had no air conditioning they would have to delay our appointment. They wanted to know what day in July would work for us. They did offer to take $20 dollars off for the inconvenience. I declined both and questioned why we would need to wait 6 weeks. I was speaking to their answering service and when I asked why it would be so long, she said they had people with no air or units that needed fixed. I asked the lady if this was normal for the company to ignore previously scheduled work because higher paying jobs had come up. She couldn't answer but did say she would have a manager from the company call the next day. We never received a call and will never use this company again. Totally unreliable in our opinion.

      Local BBB

      BBB of Central Ohio

      BBB Reports On

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