Business ProfileforArrow Heating & Cooling Mechanical, Inc.

We call Arrow Heating and Cooling to come out and inspect our furnace. The agreed upon arrive time was from 8am to 12pm on 10/4/2022. We were also told that the technician would give us a call when they were on their way. At 12pm on 10/4/2022 I called Arrow Heating and Cooling because the technician had not arrived nor had we received a call saying they were going to be late. The representative who answered the phone had no information as to our appointment and said that she had to leave a message for the office to call me back. I never received a call back. The technician did arrive, without calling, at 2pm (2 hours after the 4 hour window). He spent less than 10 minutes looking at my furnace before saying he had to order a part and that the office would be in contact. Today Arrow Heating and Cooling called to tell me the price of the part plus labor. They also said they will be charging us a $105 "trip fee" for the technician to come out on 10/4/2022. I was fine with the price of the part and labor, even though it was heavily up-charged, but its business. I asked if the trip fee could be waved or discounted due to the technician not arriving or calling within the agreed upon time and was met with aggression by the representative. My wife also called asking why we have to pay the full amount for less than 10 minutes of work and for the 2 hours late. The representative and the supervisor were extremely rude and would not listen to what me or my wife had to say. This was very unprofessional and a scam. To send a technician 2 hours outside of the agreed upon time window, plus not returning my calls as to when they will be there, is a violation by Arrow Heating and Cooling to the agreement between Arrow Heating and Cooling and myself.