This Business Is Not BBB Accredited

Air Rattle

Air Rattle

(805) 823-8131

Air Rattle

13 years in business

Centerburg, OH 43011-9727
Additional Phone Numbers
  • (740) 625-0001
BBB File Opened: 04/02/2008
Business Started: 01/01/2004
Business Incorporated: 01/01/2009 in OH
Type of Entity
Corporation
Business Management
  • Mr. Chris Cho, Customer Service Manager
Business Category
  • Guns - Air, BB and Pellet
  • Sporting Goods - Retail
  • Internet Shopping

Additional Information
  • The owner of Airrattle, LLC, Aaron Morgan is also owner of Titan Wholesale.BBB maintains a separate report on Titan Wholesale.
Alternate Business Names
  • airrattle.com
  • AirRattle Inc.
Methods of Payment
  • Visa, MasterCard, Discover, Debit Card, PayPal
Refund & Exchange Policy: 
Air Rattle encourages consumers to read and understand their return policy which is reprinted below and posted on their website at this link:
http://www.airrattle.com/Policies-and-Returns-s/3.htm

We provide 14 Day coverage of your item against any and all manufacture defects for items that do not come with a manufacturer’s warranty. The 14 Day coverage starts when the tracking number shows the order has been delivered. Buyers must email us within 14 Days to be eligible for an item to be returned with an RMA number. Items can only be returned if all items it originally came with are returned as well.

Your item will be returned for repair, an exchange of a new one if repair is not feasible, or store credit will be issued if our valued customer does not want a new replacement. In the event a new replacement is not available then store credit will be issued. Shipping of the returned item is to be provided by the buyer. If your item is found returned for misuse the item will be held for 2 weeks so buyer can pay for return shipping. If buyer does not pay for return shipping within 2 weeks the item in question will be disposed of. Airrattle Inc. is not responsible for returned items being lost in the mail. We suggest you have a valid form of tracking and hold on to it until your case is closed.

If a buyer orders the wrong product and wishes to return this product in brand new unopened condition he or she may do so within 48 hours of receipt. Once the item/items are found returned correctly you will be eligible for a refund minus the shipping fee and a 25% restocking fee.Shipping charges are non-refundable.Items with manufacturer warranties will need to be returned to them for repair/replacement and not to us. If you cannot locate the warranty contact information in the box please email us and we will provide it for you.Any battery or charger included with an item is not covered by our return policy.

It is highly recommended to purchase a smart charger to prevent battery overcharging and possibility of damages that can result from an overcharged battery.Free promotional items where FREE, so they do not qualify for returns or replacement.If the package is refused the buyer will be responsible for the 25% restocking fee and initial shipping cost.

All “Boneyard” Items are sold As-Is without warranty or return.

Warranty Information: Warranties do not cover accidental misuse or abuse!Many of our items carry manufacturer warranties that provide coverage anywhere from 30 days to 1 year against manufacture defects and are honored thru them only! A warranty from the manufacture will be returned to them not Airrattle Inc. Please contact us and we will be more than happy to help you with your return to them in any way we can. We cannot control the outcome of their decision; we are not liable for the return if denied by the manufacture (they are more than fair).  Buyer will be required to pay shipping cost for factory warranties both ways as stated in their fine print.       

Non-Returnable Items: Consumables (BBs, Gas, CO2, Batteries, Etc.).Item taken apart or modified and any way. Unreasonable use or mishandling.Failed proper care, handling, lubricants, and/or maintenance (including fuse replacement, overcharging your battery and/or motor height adjustment). Usage outside of or not pertaining to instructions from the owner's manual. Covered up or modified orange tip Foreign matter to inner or outer components. Use of low quality BB's or reuse of BB's. (BB’s purchased at a supermarket/sporting goods store will fall in this category).Item has been in or has water, rusted, corroded, painted, humid areas, or altered. Airrattle Inc. reserves the right to determine what is defined as unreasonable or excessive wear and tear or use with products.

A

Overview

This company offers online purchase of airsoft, airsoft accessories, tactical gear, optics, gun mounts, face protection, airsoft bbs, and more

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Air Rattle include:

  • 3 complaint(s) filed against business that were not resolved

M: 9:00 AM-5:00 PM
T: 9:00 AM-5:00 PM
W: 9:00 AM-5:00 PM
Th: 9:00 AM-5:00 PM
F: 9:00 AM-5:00 PM
Su: Closed
H: Closed

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Air Rattle

This Business Is Not BBB Accredited

Air Rattle

Customer Review Rating:

61%
33%

Composite Score: