Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

BMW Financial Services NA, LLC has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • BMW Financial Services NA, LLC

      1400 City View Dr Columbus, OH 43215-1477

    • BMW Financial Services NA, LLC

      5550 Britton Pkwy Hilliard, OH 43026-7456

    • BMW Financial Services NA, LLC

      PO Box 3608 Dublin, OH 43016-0306

    • BMW Financial Services NA, LLC

      PO Box 78066 Phoenix, AZ 85062-8066

    • BMW Financial Services NA, LLC

      PO Box 78103 Phoenix, AZ 85062-8103

    Business ProfileforBMW Financial Services NA, LLC

    Auto Financing
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.21/5stars

    Average of 24 Customer Reviews

    Customer Complaints

    212 complaints closed in last 3 years

    57 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    financing for BMW

    Products & Services

    BMW financing

    Business Details

    This is a multi-location business.

    Find a Location

    BMW Financial Services NA, LLC has 7 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • BMW Financial Services NA, LLC

        1400 City View Dr Columbus, OH 43215-1477

      • BMW Financial Services NA, LLC

        5550 Britton Pkwy Hilliard, OH 43026-7456

      • BMW Financial Services NA, LLC

        PO Box 3608 Dublin, OH 43016-0306

      • BMW Financial Services NA, LLC

        PO Box 78066 Phoenix, AZ 85062-8066

      • BMW Financial Services NA, LLC

        PO Box 78103 Phoenix, AZ 85062-8103

      Location of This Business
      1400 City View Dr, Columbus, OH 43215-1477
      BBB File Opened:
      12/10/1993
      Years in Business:
      31
      Business Started:
      1/4/1993
      Business Started Locally:
      1/4/1993
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Alternate Business Name
      • BMW Financial Services
      • Alphera Financial Services
      Business Management
      • Mr. Wayne Orchowski, COO
      • Ms. Chelsea Wolpert, Customer Service Specialist
      • Mr. Ian Smith, President/CEO
      • Mr. Robert Lurz, COO
      • Mr. Jered Shaffer, Customer Relations Specialist
      Contact Information

      Principal

      • Mr. Ian Smith, President/CEO

      Customer Contact

      • Mr. Jered Shaffer, Customer Relations Specialist
      Additional Contact Information

      Fax Numbers

      • (800) 820-4269
        Primary Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      212 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/25/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      We had a lease with BMW that ended after 3 years and the car ended up getting damaged and became a total loss about one year into the lease. The car had a lot of equity left in the vehicle and instead of giving us 100% of the extra they only gave us 50%. All other car companies give 100% of the excess equity and what BMW did to keep the extra 50% is illegal and against the law. They have to abide by the Federal govt law for "consumer fair lending act". We read online as well that they have done this to many others and there are many lawsuits out there regarding this issue. We are just seeking the full equity amount back as we had to work very hard with the insurance company to get to the highest number possible for a payout.
      Read More

      Customer Reviews

      24 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Chris O

      1 star

      04/11/2024

      I returned my BMW X3 in perfect condition (garage parked the entire term and only 7,000 miles) after the 3 year lease was up. I had it inspected by ******* and then the dealership. I received the multi point inspection report from the dealership on 3/26/24 stating $0 is owed. Today, 4/11 I received a certified letter from BMW Financial stating that I needed to pay for a tow cover the dealership removed during the first annual service and failed to replace. End of lease customers beware - BMW financial claims the dealership report doesn't matter and the report they send out is final.

      Local BBB

      BBB of Central Ohio

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.