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            Customer ReviewsforWeatherables

            Fence Sales
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            1 Customer Reviews

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            • Review from Don H

              2 stars

              07/19/2023

              I am very happy with the product. It was everything I expected and was delivered within the advertised time frame. The online ordering process was simple, and although it took 4 days to get an order confirmation, when it did arrive, it elaborately detailed the shipping and delivery process and touted their customer satisfaction policy. This seemed like it was going to be a simple and enjoyable experience, but that is where it ended. The customer service is simply non-existent. I had overlooked inclusion of one item on my order, and sent an email to Weatherables.com asking to add the item. I also called and left a voicemail about it but never got a response for either. According to the order confirmation I was to receive tracking information when my order shipped, and I did; one day AFTER it arrived, via Fed Ex, with no advance notice as was described in the email. Accordingly, nobody was on site to inspect the order and verify the two missing parts and ALL the fencing shipped was the wrong product. After finding the order the next day, I immediately contacted Weatherables.com customer service, again via email and voicemail (nobody EVER answers the telephone), to get the order corrected. That was five days ago and I still haven't received a response. After several more attempts to reach someone by telephone, I'm giving up. I addition the this review I will dispute the charge made to my credit card the day the order was placed and hope the threat of non-payment will get a response from Weatherables.com Unfortunately, I need to get the correct material and would like to expand my project with more fencing, but am unwilling to risk a repeat of this experience. I can place an order for this same product through Home Depot, and may do so. Maybe their buying power will allow them access to Weatherables.com (USA Vinyl) if something goes wrong.

              Weatherables Response

              07/21/2023

              Mr Heiges. First off - you are correct and we apologize for the lack of communication. Your order was on the 2nd of July and we had the 3rd and 4th as a holiday, that was the delay in the confirmation because our team looks at the order to make sure it is accurate before sending and we were not shipping on those dates. That is not your fault, I am sorry for the delay. Our system automatically sends the tracking number when shipped, it shows it sent it, but something must of happened so I am sorry. Unfortatntaly, we cannot add and charge for items via email, you would have to call in (and we do not keep your credit card information). But, I know we were short staffed the rest of the week of July 4th and I apologize for the lack of response and it taking so long for us to respond. We are a small American company and we always strive to to our best, obviously our communication was not up to our standards and the last thing we want to do is make our customers frustrated, but it happened and we apologize. I know we talked to you yesterday and for all of your issues, we have discounted your next order to try and help for all of the frustrations we caused. And if you have any issues in the future, you contact me directly and we will take care of you. Brad Halley - President.

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