BBB Accredited Business Profile

The Manchester Group, LLC

The Manchester Group, LLC

(877) 275-8197

The Manchester Group, LLC

11 years in business
6100 Emerald Pkwy
Dublin, OH 43016-3248
Fax Numbers
  • (614) 659-5970
Additional Phone Numbers
  • (800) 581-8729
  • (800) 581-8604
  • (888) 544-4541
  • (877) 216-3447
  • (844) 843-4131
  • (844) 296-7764
  • (888) 995-0992
  • (877) 275-8197
  • (877) 353-0164
Additional Email Addresses
BBB File Opened: 05/22/2007
Business Started: 03/01/2006
Business Incorporated: 02/15/2006 in OH
Business Management
  • Mrs. Monica Scharschmidt, Customer Relations Manager
  • Mr. Doug Austin, Co-owner
  • Mr. Jason Moore, CEO of The Manchester Group
  • Mr. Bill Thomas, President
  • Mr. Scott White, Co-owner
Business Category
  • Extended Warranty Contract Service Companies
Additional Information
  • This company offers service agreements, not insurance. Protection for utility lines is for the repair or replacement of: inside electric lines, inside gas lines, inside water lines, inside sewer lines, outside water supply lines from the street to yo...
  • This company offers service agreements, not insurance. Protection for utility lines is for the repair or replacement of: inside electric lines, inside gas lines, inside water lines, inside sewer lines, outside water supply lines from the street to your home or from your home to the well, outside sewer lines that go to the city sewer or septic tank. Protection for systems repair include: HVAC systems (air conditioner, furnace, heat pump, boiler) and water heater that are not operating properly due to normal wear and tear. 

  • According to the Office of the Ohio Consumer's Counsel, these consumer warranties are also called line insurance. Line insurance is a program to help consumer's cover the cost of repairs to utility lines that run to or inside a home. For more information on line insurance, consumers may wish to contact the OCC at choose utility questions and select their tip sheet called "The Facts About Utility Line Insurance" at

Service Area
We service the following area(s): Illinois, Indiana, Kentucky, Maryland, Massachusetts, Michigan, North Carolina, Ohio, Pennsylvania, South Carolina, Texas
Alternate Business Names
  • Utility Shield
  • IGS Energy Home Services
Methods of Payment
  • Visa, MasterCard, Discover, American Express, Personal check, debit card, or auto withdrawal.
BBB accredited business



According to information provided by the company about its business products: What is Utility Shield? Utility Shield is a service agreement that provides repair or replacement of the essential, hard-working utility lines and systems throughout your home.  Utility Shield is a Manchester Group product. Who is The Manchester Group? The Manchester Group is part of IGS Energy - a privately held energy products and services company. The Manchester Group has entered into agreements with utility providers to offer customers the option to include Utility Shield charges on their monthly utility bills. The Manchester Group is not your utility provider. Utility Shield Overview - Utility Shield's utility line protection plans provide repair or replacement service if a protected line leaks or fails due to normal wear and tear or inherent defects in material or craftsmanship.  Utility Shield's system protection plans provide repair due to failure caused by normal wear and tear. You will receive protection only for the eligible lines and/or protected systems which you have enrolled, and only if the plan fees have been paid according to the service agreement. Utility Shield only provides service to failed lines or systems which fail due to a covered cause. Other limitations and exclusions apply. Please read your entire service agreement. Eligibility - You must own and be responsible for the single family dwelling, planned unit development, or mobile home to which the protected lines are attached. Further, you must be responsible for the upkeep of all the protected lines and/or protected systems. Participants certify that there are no pre-existing conditions affecting their utility lines or systems. All protected lines and protected systems must be attached to or located in a single family home owned by you, and for outside protection, you must own the land upon which your single family home is located.  All protected lines and protected systems must have been installed by a licensed contractor according to the applicable building code, and they must be in use and in good working order, without any leaks or failures at the time of your enrollment. By enrolling, you agree that you understand that you are purchasing a service agreement and not an insurance policy. Also, you certify that there are no pre-existing conditions affecting your utility lines or systems. Further, you agree that you understand and agree that lines or systems with pre-existing conditions are not eligible for protection under Utility Shield. Prior removal of material from your sewer line is deemed a pre-existing condition.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

M: 8:00 AM-6:00 PM
T: 8:00 AM-6:00 PM
W: 8:00 AM-6:00 PM
Th: 8:00 AM-6:00 PM
F: 8:00 AM-6:00 PM
S: Closed
Su: Closed

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The Manchester Group, LLC

The Manchester Group, LLC


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