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          Find a Location

          The Manchester Group, LLC has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • The Manchester Group, LLC

              6100 Emerald Pkwy Dublin, OH 43016-3248

              BBB Accredited Business

            • The Manchester Group, LLC

              PO Box 9052 Dublin, OH 43017-0952

              BBB Accredited Business

            • The Manchester Group, LLC

              PO Box 8003 Dublin, OH 43016-2003

              BBB Accredited Business

            Business ProfileThe Manchester Group, LLC

            Home Warranty Plans
            Multi Location Business
            BBB accredited business

            Contact Information

            6100 Emerald Pkwy

            Dublin, OH 43016-3248

            Get Directions
            Visit Website
            (877) 275-8197

            Business hours

            8:00 AM - 6:00 PM
            Business Hours
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            Closed
            Closed

            Want a quote from this business?

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            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            32 complaints closed in last 3 years

            12 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/24/2007

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

             The company offers home protection line of products including Utility Line Protection and HVAC System Protection plans.

            Products & Services

             The company offers home protection line of products including Utility Line Protection and HVAC System Protection plans.

            Business Details

            This is a multi-location business.

            Find a Location

            The Manchester Group, LLC has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • The Manchester Group, LLC

                6100 Emerald Pkwy Dublin, OH 43016-3248

                BBB Accredited Business

              • The Manchester Group, LLC

                PO Box 9052 Dublin, OH 43017-0952

                BBB Accredited Business

              • The Manchester Group, LLC

                PO Box 8003 Dublin, OH 43016-2003

                BBB Accredited Business
              Location of This Business
              6100 Emerald Pkwy, Dublin, OH 43016-3248
              BBB File Opened:
              7/15/1975
              Years in Business:
              18
              Business Started:
              3/1/2006
              Accredited Since:
              5/24/2007
              Alternate Business Name
              • ABC Home Services
              • IGS Energy Home Services
              • Utility Shield
              Hours of Operation

              Primary

              M:
              8:00 AM - 6:00 PM
              T:
              8:00 AM - 6:00 PM
              W:
              8:00 AM - 6:00 PM
              Th:
              8:00 AM - 6:00 PM
              F:
              8:00 AM - 6:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mr. Bill Thomas, President
              • Mr. Scott White, Co-owner
              • Mr. Doug Austin, Co-owner
              • Mrs. Monica Scharschmidt, Claims Manager
              • Ms. Julie Cremeens, Supervisor
              • Mr. Jason Richards, Director, Home Warranty Operations
              Contact Information

              Principal

              • Mr. Bill Thomas, President

              Customer Contact

              • Mrs. Monica Scharschmidt, Claims Manager
              • Ms. Julie Cremeens, Supervisor
              • Mr. Jason Richards, Director, Home Warranty Operations
              Additional Contact Information

              Fax Numbers

              • (614) 659-5970
                Primary Fax
              • (614) 444-8636
                Other Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Purchasing home warranties

              Customer Complaints

              32 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/26/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              On January 31st, 2024, I called Utility Shield and requested to cancel my Total line protection plan. The monthly charge is $19.95 and for some reason they double bill sometimes then the next month there is no charge. This is done through Citizens Energy group in Indianapolis. I asked the rep about this and he thought the extra payment was making up for one missed in 2020. I had the receipts for that year and it was the scenario I mentioned of a double billing then no billing but then the price was $14.95 so it could not be related as claimed. Then he went on to say that coverage would remain until Feb 21st with the payment. So I let it go until I got a letter saying the coverage was cancelled on Jan. 31st. I contend that the company owes me the 21 days worth of payment from February 1st to Feb 21st which would be $13.96. I made a $39.90 payment on the bill due Feb.10,2024 through Citizens Energy Group.
              Read More
              Read 31 More Complaints

              Customer Reviews

              3 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Micca J

              01/29/2024

              I don't understand why at the beginning of a new year they cannot send a technician out to check my plumbing. They recommended I pay out of pocket for this - which is what I HAD TO DO during holidays when I had plumbing issue and would have to wait on this company for 2-3 days to even get a call back. I guess they don't want my business anymore???

              The Manchester Group, LLC Response

              02/21/2024

              Thanks for your feedback. We’re sorry to hear you have not had a good experience. If we can help clarify anything, please let us know at [email protected] and we will be sure to get your questions answered.
              Read 2 More Customer Reviews

              Local BBB

              BBB of Central Ohio

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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