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Find a Location

IGS Energy has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • IGS Energy

      6100 Emerald Pkwy Dublin, OH 43016-3248

      BBB Accredited Business
    • IGS Energy

      PO Box 8002 Accounts Payable Dublin, OH 43016-2002

      BBB Accredited Business
    • IGS Energy

      3443 Agler Rd Columbus, OH 43219-3385

      BBB Accredited Business
    • IGS Energy

      Akron, OH 44308-1541

    • IGS Energy

      8087 Washington Village Dr Bldg A Ste 16 Dayton, OH 45458-1840

    Business ProfileforIGS Energy

    Energy Service Company
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.11/5stars

    Average of 149 Customer Reviews

    Customer Complaints

    184 complaints closed in last 3 years

    71 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/18/1998

    Years in Business: 34

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    IGS is an energy service company that offers electric and natural gas pricing for residences and businesses, home protection plans, and solar energy products and services. 

    Products & Services

    Energy services, electric and natural gas pricing for residences and businesses, home protection plans, and solar energy products and services. 

    Business Details

    This is a multi-location business.

    Find a Location

    IGS Energy has 12 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • IGS Energy

        6100 Emerald Pkwy Dublin, OH 43016-3248

        BBB Accredited Business
      • IGS Energy

        PO Box 8002 Accounts Payable Dublin, OH 43016-2002

        BBB Accredited Business
      • IGS Energy

        3443 Agler Rd Columbus, OH 43219-3385

        BBB Accredited Business
      • IGS Energy

        Akron, OH 44308-1541

      • IGS Energy

        8087 Washington Village Dr Bldg A Ste 16 Dayton, OH 45458-1840

      Headquarters
      6100 Emerald Pkwy, Dublin, OH 43016-3248
      BBB File Opened:
      5/7/1993
      Years in Business:
      34
      Business Started:
      8/9/1989
      Business Incorporated:
      8/9/1989
      Accredited Since:
      8/18/1998
      Type of Entity:
      Corporation
      Alternate Business Name
      • Accent Energy
      • IGS Solar
      • IGS Generation
      • IGS CNG Services
      • IGS Home Warranty
      • Interstate Gas Supply, Inc.
      Business Management
      • Mr. Scott H White, President/Owner
      • Mr. Doug Austin, Vice President/Co-Owner
      • Ms. Tara McGraw, Compliance Manager
      • Mr. Michael Nugent, Legal Counsel
      Contact Information

      Principal

      • Mr. Scott H White, President/Owner

      Customer Contact

      • Mr. Scott H White, President/Owner
      • Mr. Doug Austin, Vice President/Co-Owner
      • Ms. Tara McGraw, Compliance Manager
      Additional Contact Information

      Fax Numbers

      • (614) 659-5068
        Primary Fax

      Email Addresses

      Customer Complaints

      184 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/25/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      Representative from igs walked up to my house front door and tried to start opening my front door with out announcing his name or a hello our anything, just got out of his car, walked up to my front door and started to twist and turn my door handle to open my door with no markings on his car and would not give me a brochure from his company when I asked for one, way sketchy Business practices,
      Read More

      Customer Reviews

      149 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Scott A

      1 star

      03/15/2024

      This company is terrible they let other people sign a contract for other people's bills and then don't hold themselves accountable for when they get busted because I've been fried it out of $900 at least this year because of somebody else signing a contract for my bill this company is morally wrong but I guess in Ohio is legally right so they don't hold themselves accountable thank you

      IGS Energy Response

      03/25/2024

      Thanks for your feedback. We’re sorry to hear you’re not pleased. In order to be enrolled the person does need to sign they are authorized to enroll the account and provide the account numbers. Please feel free to reach out to IGS to review your account.

      Local BBB

      BBB of Central Ohio

      BBB Reports On

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