Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

The Scotts Miracle-Gro Company has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • The Scotts Miracle-Gro Company

      14111 Scottslawn Rd Marysville, OH 43040-7800

      BBB Accredited Business
    • The Scotts Miracle-Gro Company

      PO Box 190 Marysville, OH 43040-0190

      BBB Accredited Business
    • The Scotts Miracle-Gro Company

      14310 Scottslawn Road Marysville, OH 43041-0001

      BBB Accredited Business

    Business ProfileforThe Scotts Miracle-Gro Company

    Commercial Manufacturers
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    Scotts Miracle-Gro is the parent company of The Scotts Company LLC.


    See all additional business information

    At-a-glance

    Customer Reviews

    1.44/5stars

    Average of 18 Customer Reviews

    Customer Complaints

    79 complaints closed in last 3 years

    23 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/16/1943

    Years in Business: 156

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Products & Services

    Branded consumer products for lawn and garden care. 

    Business Details

    This is a multi-location business.

    Find a Location

    The Scotts Miracle-Gro Company has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • The Scotts Miracle-Gro Company

        14111 Scottslawn Rd Marysville, OH 43040-7800

        BBB Accredited Business
      • The Scotts Miracle-Gro Company

        PO Box 190 Marysville, OH 43040-0190

        BBB Accredited Business
      • The Scotts Miracle-Gro Company

        14310 Scottslawn Road Marysville, OH 43041-0001

        BBB Accredited Business
      Headquarters
      14111 Scottslawn Rd, Marysville, OH 43040-7800
      BBB File Opened:
      6/16/1943
      Years in Business:
      156
      Business Started:
      1/1/1868
      Accredited Since:
      6/16/1943
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Alternate Business Name
      • Swiss Farms
      • The Scotts Company LLC
      • The Ortho Group
      • Acadian Peat Moss
      • The Root Factory
      • Heveco
      • Tomcat Brands
      • The Scotts Company
      • Hyponex Corporation
      • Miracle-Gro Products
      • Scotts Canada Ltd.
      • Ortho Business Group
      • Scotts Miracle-Gro
      Business Management
      • Mr. James Hagedorn
      • Mr. Mike Lukemire, President & Chief Operating Officer
      • Ms. Sara Gordon, Director of Marketing
      • Ms. Amanda Cordell
      • Mr. Jim King, Senior Vice President, Investor Relations & Corporate Affairs & Chief Communications Officer
      • Mr. Randy Coleman, Executive Vice President & Chief Financial Officer
      • Ms. Denise Stump, Executive Vice President, Global Human Resources & Chief Ethics Officer
      • Mr. Ivan Smith, Executive Vice President & General Counsel, Corporate Secretary & Chief Compliance Officer
      Contact Information

      Principal

      • Mr. James Hagedorn

      Customer Contact

      • Ms. Amanda Cordell
      Additional Contact Information

      Fax Numbers

      • (937) 644-7600
        Primary Fax

      Phone Numbers

      Customer Complaints

      79 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/22/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      We purchased Ortho Orthene Fire Ant killer and applied it around our home on the outside .This was approximately 6 months ago. The smell was very nauseous and smelled like rotten eggs. This smell entered our home though the walls from the outside. It inundated our home and we have been unable to get rid of the smell. It was so powerful that we left our home and stayed with relatives for 3 weeks. Before we left, my family applied baking soda, it did not work. We applied vinegar, it did not remove the smell. We hired someone to dig the soil up and the workers became overwhelmed by the smell. The smell still lingers. We applied fresh soil, it has not removed the smell. We purchased an odor killer made to remove odors, it did not work. We have applied lime and yet we still smell it. I have both phoned Ortho at ###-###-#### with no success. I have emailed Ortho and they are giving me a generic answer about giving me a refund. I do not need a refund, I need a solution to a problem their product created. I have spent over $1000 on products with no solution. Ortho is aware that this is a problem because there are other reviews out there. They claim this product is safe to breath, this cannot be true. I need for ortho to fix the problem they created. I do not care about a refund, I need for them to send a team to fix this issue. Even a severe freeze does not kill the smell. Once the ground gets moist you smell it all over.
      Read More

      Customer Reviews

      18 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Sonia A

      5 stars

      09/30/2023

      Excellent company and customer service by phone. 100% top notch.

      Local BBB

      BBB of Central Ohio

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.