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Find a Location

Estate Information Services, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforEstate Information Services, LLC

    Collections Agencies
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:
    From the Federal Trade Commission (FTC), the nation's consumer protection agency comes teh following tips called, "Paying the Debts of a Deceased Relative: Who Is Responsible?"After a relative dies, the last thing grieving family members want are calls from debt collectors asking them to pay a loved one's debts. As a rule, those debts are paid from the deceased person's estate.Family members typically are not obligated to pay the debts of a deceased relative from their own assets. What's more, family members - and all consumers - are protected by the federal Fair Debt Collection Practices Act (FDCPA), which prohibits debt collectors from using abusive, unfair, or deceptive practices to try to collect a debt.Under the FDCPA, a debt collector is someone who regularly collects debts owed to others. Thisincludes collection agencies, lawyers who collect debts on a regular basis, and companies that buydelinquent debts and then try to collect them.Does a debt go away when the debtor dies?No. The estate of the deceased person owes the debt. If there isn't enough money in the estate tocover the debt, it typically goes unpaid. But there are exceptions to this rule. You may be responsible for the debt if you:co-signed the obligation; live in a community property state, such as California; are the deceased person's spouse and state law requires you to pay a particular type of debt, like some health care expenses; or were legally responsible for resolving the estate and didn't comply with certain state probate laws. If you have questions about whether you are legally obligated to pay a deceased person's debts from your own assets, talk to a lawyer.Who has the authority to pay the deceased person's debt out of his or her assets?The person named in a will who is responsible for settling a deceased person's affairs is called theexecutor. If there is no will, the court may appoint an administrator, personal representative, or universal successor, and give them the authority to settle the affairs. In some states, others (or other people) may have that authority, even if they haven't been formally appointed by the court.Whom may a debt collector talk to about a deceased person's debt?Under the FDCPA, collectors can contact and discuss the deceased person's debts with that person's spouse, parent(s) (if the deceased was a minor child), guardian, executor, or administrator. Also, the FTC permits collectors to contact any other person authorized to pay debts with assets from the deceased person's estate. Debt collectors may not discuss the debts of deceased persons with anyone else.If a debt collector contacts a deceased person's relative, what can they talk about? Collectors are allowed to contact third parties (such as a relative) to get the name, address, and telephone number of the deceased person's spouse, executor, administrator, or other person authorized to pay the deceased's debts. Collectors usually are permitted to contact such third parties only once to get this information. The main exception is if a collector reasonably believes the information provided initially was inaccurate or incomplete, and that the third party now has more accurate or complete information. But, collectors cannot say anything about the debt to the third party.Even if I am authorized to pay a deceased person's debt, can I stop a debt collector fromcontacting me about the debt?Yes. To exercise this right, you must send a letter to the collector stating that you do not want the collector to contact you again. A telephone call is not enough. Make a copy of your letter for your files, send the original by certified mail, and pay for a "return receipt" so you can document what the collector received and when. Once the collector gets your letter, he cannot contact you again except to confirm that there will be no further contact or that he or the creditor plans to take a specificaction, like filing a lawsuit to collect the debt. Keep in mind that even if you stop collectors from communicating with you, you are still responsible for the debt.For Complaints and More InformationReport any problems you have with a debt collector to your state Attorney General's office at naag.org and the Federal Trade Commission at ftccomplaintassistant.gov. Many states have theirown debt collection laws that are different from the federal FDCPA. Your Attorney General's officecan help you determine your rights under your state's law.
    See all additional business information

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/19/2006

    Years in Business: 23

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Account receivables management services and collection of deceased debt and specialty recovery functions for creditors.

    Products & Services

    Account receivables management services and collection of deceased debt and specialty recovery functions for creditors.

    Business Details

    This is a multi-location business.

    Find a Location

    Estate Information Services, LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      670 Morrison Rd Ste 300, Gahanna, OH 43230-5324
      BBB File Opened:
      11/13/2002
      Years in Business:
      23
      Business Started:
      7/13/2000
      Accredited Since:
      12/19/2006
      Alternate Business Name
      • EIS Management
      • EIS Collections
      • EL - SCORE
      • PC - SCORE
      • ECON - SCORE
      • Estate Locator 2.0
      • Claim Assure
      • EIS Collections
      • National Estate Database
      Hours of Operation

      Primary

      M:
      8:00 PM - 9:00 PM
      T:
      8:00 AM - 9:00 PM
      W:
      8:00 AM - 7:00 PM
      Th:
      8:00 AM - 7:00 PM
      F:
      8:00 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. John Pickens, President/COO
      • Mr. Frank M Zamary, Legal Compliance Officer
      Contact Information

      Principal

      • Mr. John Pickens, President/COO

      Customer Contact

      • Mr. Frank M Zamary, Legal Compliance Officer
      Additional Contact Information

      Fax Numbers

      • (614) 322-2764
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Understand consumer rights when it comes to debt collection

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/11/2022

      Complaint Type:
      Billing Issues
      Status:
      Answered
      ESTATE INFORMATION SERVICES, LLC dba EIS MANAGMENT ** **** **** ************* *** ********** ATTENTION: GENERAL MANAGER REFERENCE: ********** SUBJECT: ******** ************* **** I, ******* ******* residing at **** ********* ***** ****** ******** ** ******  I am receipt of a letter that is dated on MAY 19,2022 in regards to an alleged debt that is owed to ******** ***** ******** **** in the amount of $2,655.36. I reviewed the letter and noticed that the date it was sent to me in May 19, 2022. The letter had a completely different day to respond back to dispute the debt. The date in three areas are April 15, 2022. How can I respond to a correspondence that is sent to me on May 19, 2022 and it has April 15, 2022 to respond back? I think this some type of scam and very suspicious an I want a complete investigation regarding ESTATE INFORMATION SERVICES, LLC dba EIS MANAGEMENT practice of doing business with consumers. Why would I receive a letter instructing me to pay for alleged debt when all the information is different regarding how to dispute the matter? I know in midst of this Covid-19 era they have been loads of scams running around the country defrauding consumers.
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      Customer Reviews

      0 Customer Reviews

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      Local BBB

      BBB of Central Ohio

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