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Business ProfileforAbercrombie & Fitch
Additional business information
Abercrombie & Fitch Co. is a specialty retailer headquartered in New Albany, Ohio. The company offers Abercrombie & Fitch, Abercrombie, Hollister Co., Gillly Hicks and Abercrombie Kids brands in retail stores throughout the United States, through catalogs, and via e-commerce websites www.abercrombie.com, www.abercrombiekids.com, www.hollisterco.com. The scope of this BBB Business Review concerns these businesses and all types of marketplace interactions, other than credit and billing account services.
Credit card/billing matters for this company are processed by Comenity Bank, which provides credit card and billing account services for many retail stores and businesses nationwide. BBB maintains a separate Business Review on Comenity Bank which is available at http://www.bbb.org/centralohio/business-reviews/credit-cards-and-plans/comenity-bank-in-columbus-oh-6558.
This business receives a high volume of complaints. Consistent with national BBB policy, effective 1/1/2018, BBB is publishing the details (text) of a representative sample (25%) of complaints online. All complaints count in the number of complaints.
At-a-glance
Overview
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 6301 Fitch Path, New Albany, OH 43054-9269
- BBB File Opened:
- 1/1/1966
- Years in Business:
- 131
- Business Started:
- 6/4/1892
- Business Incorporated:
- 8/9/2000
- Type of Entity:
- Corporation
- Alternate Business Name
- Abercrombie & Fitch Stores, Inc.
- Hollister Co.
- Abercrombie Kids
- Hours of Operation
Primary
- M:
- 6:00 AM - 4:00 PM
- T:
- 6:00 AM - 4:00 PM
- W:
- 6:00 AM - 4:00 PM
- Th:
- 6:00 AM - 4:00 PM
- F:
- 6:00 AM - 4:00 PM
- Sa:
- 6:00 AM - 1:00 PM
- Su:
- 6:00 AM - 11:00 AM
- Business Management
- Ms. Fran Horowitz, CEO
- Mr. Nick Brazitis, Customer Care Manager
- Contact Information
Customer Contact
- Mr. Nick Brazitis, Customer Care Manager
- Additional Contact Information
Phone Numbers
- (866) 777-1892Other Phone
- (866) 426-1285Other Phone
Email Addresses
- Primary
Website Addresses
- (866) 777-1892
Customer Complaints
412 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Customer Reviews
53 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Yuni M
04/02/2024
Abercrombie & Fitch Response
04/11/2024
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