Business ProfileforNew Buck Chimney LLC

On August 29, 2022, we had this company sweep our chimney (invoice/receipt attached). We've used this company several times, and have never had an issue with their sweep services (this time included). At the time of service, they recommended a new chimney cap ($209.95 + tax) and advised they would be installing for many people the next day. I agreed, asked for this to be added to my invoice, and pre-paid this extra amount alongside my payment for the sweep. They did not return to install the cap that was paid for. I was initially able to speak with the office manager, who rescheduled the installation after realizing that they hadn't completed it. No one showed on the rescheduled date. The office manager has since stopped accepting and returning my calls. I was able to speak once with the owner a month or two ago. He cited medical issues causing delays, so I gave him time to make things right. Unfortunately, he's since be out of touch since (hope he's okay), and I'm unable to reach anyone in the company to help resolve this. At this point, I'd be fine with having the work completed (cap installed) or a partial refund of the invoiced amount to deduct the $209.95 cap & associated tax.