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Business ProfileforCommunity Choice Financial, Inc.
Current Alerts For This Business
Community Choice Financial takes this and other fraudulent activity very seriously and recognizes that attempts to contact or solicit personal information from consumers constitutes illegal activity. Community Choice Financial never directs its customers to purchase prepaid cards nor does it direct its customers to prepay any fees associated with an extensions of new credit. Customers may report suspicious activity to Community Choice Financial by calling (855) 920-9800.
Community Choice Financial works with authorities to investigate these activities. If you receive a phone call matching the description above, Community Choice Financial encourages you to report the fraudulent activity to your local authorities.
BBB also encourages you to submit a report to BBB Scam Tracker https://www.bbb.org/scamtracker/us"
Additional business information
This government action took place in February 2023 prior to TitleMax being acquired by and becoming part of the Community Choice Financial family of brands later that same year. On February 23, 2023, the Consumer Financial Protection Bureau (CFPB) issued a Consent Order against corporate entities operating under TMX Finance, broadly known as TitleMax, for violating the financial rights of military families and other consumers in providing auto title loans. The CFPB found that TitleMax violated the Military Lending Act by extending prohibited title loans to military families and, oftentimes, by charging nearly three times over the 36% annual interest rate cap. The CFPB also found that TitleMax increased loan payments for borrowers by charging unlawful fees. The CFPB’s order required TitleMax to pay more than $5 million in consumer relief and a $10 million civil money penalty. TMX agreed to the issuance of this Consent Order, without admitting or denying any of the findings of fact or conclusions of law, except to establish the CFPB’s jurisdiction concerning the action. More information concerning this government action is available by calling the CFPB (855) 411-2372 and at this link: https://www.consumerfinance.gov/about-us/newsroom/cfpb-orders-titlemax-to-pay-a-10-million-penalty-for-unlawful-title-loans-and-overcharging-military-families/
At-a-glance
Customer Complaints
413 complaints closed in last 3 years
187 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 5165 Emerald Pkwy Ste 100, Dublin, OH 43017-1063
- BBB File Opened:
- 7/12/1990
- Years in Business:
- 37
- Business Started:
- 1/1/1987
- Business Incorporated:
- 4/6/2011
- Accredited Since:
- 2/24/1998
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Loan By Phone
- TMX Financial Inc.
- TitleMax
- Hours of Operation
Primary
- M:
- 8:00 AM - 8:00 PM
- T:
- 8:00 AM - 8:00 PM
- W:
- 8:00 AM - 8:00 PM
- Th:
- 8:00 AM - 8:00 PM
- F:
- 8:00 AM - 8:00 PM
- Sa:
- 11:00 AM - 7:00 PM
- Su:
- Closed
- Business Management
- Mr. William E Saunders, CEO
- Mr. Kyle Hanson, CEO
- Ms. Lisa Vittorini, Chief Administrative Officer
- Contact Information
Principal
- Mr. Kyle Hanson, CEO
- Additional Contact Information
Fax Numbers
- (614) 798-5921Primary Fax
- (804) 501-2415Other Fax
Phone Numbers
- (614) 798-5900Other Phone
- (614) 276-3334Other Phone
Email Addresses
- Primary
Website Addresses
- (614) 798-5921
Customer Complaints
414 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/14/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Customer Reviews
174 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Michele F
04/04/2024
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