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          Find a Location

          White Castle has 172 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileWhite Castle

            Restaurants
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            555 W Goodale St

            Columbus, OH 43215-1104

            Get Directions
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            Email this Business
            (614) 228-5781

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            Customer Reviews

            1.44/5

            Average of 18 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            48 complaints closed in last 3 years

            22 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/9/1941

            Years in Business: 103

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Fast food restaurant offering sliders, sides, breakfast

            Products & Services

            Fast food restaurant offering sliders, sides, breakfast

            Business Details

            This is a multi-location business.

            Find a Location

            White Castle has 172 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              555 W Goodale St, Columbus, OH 43215-1104
              Email this Business
              BBB File Opened:
              5/1/1964
              Years in Business:
              103
              Business Started:
              1/1/1921
              Business Incorporated:
              10/31/1934
              Accredited Since:
              3/9/1941
              Type of Entity:
              Corporation
              Number of Employees:
              1501
              Alternate Business Name
              • White Castles
              • White Castle System, Inc.
              • White Castle Restaurants
              • White Castle Distributing, LLC
              • White Castle Management Co.
              • White Castle Purchasing Co.
              • PSB
              • PSB Company
              • White Castle Kentucky LLC
              • White Castle Indiana LLC
              • White Castle Michigan LLC
              Business Management
              • Mr. Jamie T. Richardson, Director of Marketing
              • Ms. Dana Browning, Corporate Relations Administrator
              • Ms. Erin Shannon, Director of Community Relations
              • Mr. Steve Foreman, Operations Manager
              • Ms. Lisa Ingram, President/CEO
              Contact Information

              Principal

              • Ms. Lisa Ingram, President/CEO

              Customer Contact

              • Ms. Dana Browning, Corporate Relations Administrator
              • Ms. Deborah Bailes, Executive Assistant
              Additional Contact Information

              Fax Numbers

              • (614) 461-4033
                Other Fax
              • (614) 559-2598
                Other Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              48 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/10/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Answered
              Waited close to 1 hour. To get 4 cheese burgers and 1 onion chip, Cars where pulling out of the line and leaving because the service was absolutely horrible
              Read More
              Read 47 More Complaints

              Customer Reviews

              18 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Rose S

              10/17/2023

              Super rude customer service. Ordered ahead on the app and allowed additional time for them to prep my order just to arrive with my order not even started! Manager or supervisor there didn't acknowlege or apologize for the delay.
              Read 17 More Customer Reviews

              Local BBB

              BBB of Central Ohio

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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