BBB Business Review

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BBB Accredited Business since

Rainbow International Restoration & Cleaning

Phone: (740) 366-5862 Fax: (740) 366-2362 View Additional Phone Numbers 39 Anthony Dr, Newark, OH 43055 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


The scope of this report issued by our BBB serving Central Ohio concerns the company service office located in Newark, Ohio offering water restoration, fire & Smoke damage clean up, and residential and commercial carpet cleaning. Rainbow International Restoration & Cleaning located at 39 Anthony Drive, Newark, Ohio is an independent franchise. Rainbow International Restoration and Cleaning operates more than 300 service locations nationwide and is a subsidiary of The Dwyer Group, Inc., which is an international franchise holding corporation headquartered in Austin, Texas, with more than 1,100 franchises in the United States and 24 franchises abroad. In addition to Rainbow International, other Dwyer Group subsidiaries include: Aire ServR Heating and Air Conditioning, Glass DoctorR, Mr. ApplianceR, Mr. RooterR, Mr. ElectricR, and associate company DreamMaker Bath & Kitchen by WorldwideR.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Rainbow International Restoration & Cleaning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Rainbow International Restoration & Cleaning include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Rainbow International Restoration & Cleaning
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 03, 1999 Business started: 01/01/1989 Business started locally: 01/01/1989
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Columbus Building & Development Services
757 Carolyn Ave, Columbus OH 43224
Phone Number: (614) 645-7433

Business Management
Mr. J. Douglas Hamilton, President Ms. Donna Hamilton, Office Manager Mr. Nick Hamilton Mr. Theresa Magers, Office Manager
Contact Information
Customer Contact: Ms. Donna Hamilton, Office Manager
Principal: Mr. J. Douglas Hamilton, President
Business Category

Carpet & Rug Cleaners Deodorizing & Disinfecting Duct Cleaning Fire & Water Damage Restoration Furniture Cleaning Carpet & Rug Repair Home Improvements

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.