Business ProfileforRoyal Cabinets, Inc.

In January of 2023 I placed an order for kitchen cabinets and paid a $15,000.00 deposit. The cabinets arrived in May and I paid the remaining balance before delivery. Royal Cabinets advertises as a design company with a Chamber rating of 4 stars (see attachments taken from the internet) and at no time advised me that the crown molding and the rope trim for the cabinets would not fit the design. They also over ordered certain "stick" pieces. The cabinets were installed by my contractor in May and in June I began a process to return the unused trim items. At that time I was told that a return was not possible. At no time had I been advised that no returns were allowed. After some research I found that other vendors who carry Kraft Maid Cabinets do make returns on a routine basis. I had continued emails with Royal and they continued to make excuses. At no time have they given me an itemized price list for the nearly $17,000 purchase I made. Nor at no time have they ask for a list of items I wish to return. I estimate the value of unused items which are new and still in original boxes to be between $800 and $1200. Because Royal advertises on the internet that they are Chamber rated at 4 stars and that they are a design company I thought it appropriate as STEP 2 to contact you. STEP 1 was the multiple emails I sent trying to get co operation from ROYAL before taking this step. I can furnish copies of personal checks I sent to pay for the cabinets. I hope you can advise me and help me. Thank you, ******* ********* ***** *** *** ***** ****** *****************