Business ProfileforBuffalo Lodging Company

On 10/9 at 3:30 I pulled up pet friendly cabins in Ohio. Please see "website Banner" popped up for Buffalo Cabins and Lodges. I keyed in the dates (12/22-12/25) I was looking for and browsed the available cabins. Moonlit Trails was a fit for that timeframe and within the instructions included the pet statement "Pet Supplies Statement". I attempted to book the cabin based on those observations. Discover blocked the transaction. I would need to call them to authorize I assumed. I received the email from Buffalo stating "Declined Payment" and they instructed me to call them to set up payment arrangements. I went home that night and spoke to my husband that I would need to call Discover to let them process the transaction and showed him the cabin. He notices the "No Pets" statement somewhere in the details. 10/10 at 6:28am Buffalo reran my card before they were open for me to call "Processed Payment". I called them at 8:19am and received no answer. I left a message and asked them to return the call. I then followed up with an email "Cancel Notification". They eventually emailed me back stating that since they already charged it I would have to file an insurance claim with the travel insurance I purchased. The insurance company could refund me but would not get the $142.37 I paid for the insurance and their website states since I am cancelling there will be an additional $75 cancellation fee as well. I have called the insurance company as well who was unsuccessful in finding that policy and have spent hours on the phone. I do not feel I should be out $218 due to the misleading website and my prompt response once we realized. This place was literally booked for an hour and they refuse to budge.