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Find a Location

Heartland Bank has 28 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Heartland Bank

      430 N Hamilton Rd Whitehall, OH 43213-3067

      BBB Accredited Business
    • Heartland Bank

      130 N Wilson Rd Columbus, OH 43204-1262

      BBB Accredited Business
    • Heartland Bank

      6500 Frantz Rd Dublin, OH 43017-1309

      BBB Accredited Business
    • Heartland Bank

      730 W Coshocton St Johnstown, OH 43031-9581

      BBB Accredited Business
    • Heartland Bank

      6887 E Main St Reynoldsburg, OH 43068-2249

      BBB Accredited Business

    Business ProfileforHeartland Bank

    Bank
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/23/1996

    Years in Business: 113

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Banking services

    Products & Services

    banking services

    Business Details

    This is a multi-location business.

    Find a Location

    Heartland Bank has 28 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Heartland Bank

        430 N Hamilton Rd Whitehall, OH 43213-3067

        BBB Accredited Business
      • Heartland Bank

        130 N Wilson Rd Columbus, OH 43204-1262

        BBB Accredited Business
      • Heartland Bank

        6500 Frantz Rd Dublin, OH 43017-1309

        BBB Accredited Business
      • Heartland Bank

        730 W Coshocton St Johnstown, OH 43031-9581

        BBB Accredited Business
      • Heartland Bank

        6887 E Main St Reynoldsburg, OH 43068-2249

        BBB Accredited Business
      Headquarters
      430 N Hamilton Rd, Whitehall, OH 43213-3067
      BBB File Opened:
      1/1/1989
      Years in Business:
      113
      Business Started:
      3/24/1911
      Business Incorporated:
      3/27/1911
      Accredited Since:
      1/23/1996
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Heartland Planning Associates
      • Heartland BancCorp
      Business Management
      • Mr. G. Scott McComb, President/CEO
      • Mrs. Gretchen Hof, Vice President, Marketing Director
      Contact Information

      Principal

      • Mr. G. Scott McComb, President/CEO

      Customer Contact

      • Mr. G. Scott McComb, President/CEO
      • Mrs. Gretchen Hof, Vice President, Marketing Director
      • Erin Pipik, Marketing Assistant
      Additional Contact Information

      Fax Numbers

      • (614) 337-4604
        Primary Fax
      • (614) 416-0404
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/27/2022

      Complaint Type:
      Customer Service Issues
      Status:
      Resolved
      I took 1500 one dollar bills into Heartland Bank to exchange for larger bills when the girl behind the counter counted it she came back to me and said there was only $1,100 dollars I asked what we do about the discrepancy she said they would recount it twice and get back with me they did not call me back the next day I went back with my notes a bad in it and I had talk to regional manager Tanya and she made it act like I was trying to steal from them she didn't even care to try to figure it out I talked to another regional manager he said he get back with me I tried 3 weeks to get ahold of him I never got a reply from him I then went to the main office in Whitehall talk to a lady there on the phone nobody in person to talk to it was a Friday she said she would have Security check videos didn't offer me to look with him I had to take their word for it she came back two days later and told me the security officer found nothing wrong with the video I thought that was unfair next time I went to the bank one of the tellers was no longer there haven't seen her since they basically said I was trying to cheat them out of $400 that I was lying to them I have banked over 20 years with them have done this many times with my $1 bills never had a problem till now I'm 63 years old and I know how to add simple math it took me over an hour to count them I wasn't too happy with the results they pretty much blew me off I don't know what to do about it now thank you for your time it happened about last month or so maybe two months ago I don't have any documents it was just an exchange of currency may have witnesses at the bank other people that know about it they could tell you
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Michelle M

      5 stars

      02/18/2022

      Heartland banks service providers have gone over and above to provide me and ************** excellent service. Natalie ***** ******************* and ***************, along with the staff at the ********** branch have all given us better than expected service. I have never experienced this level of customer service in a long time. I consider them the Chick-Fil-A of the banking world.

      Heartland Bank Response

      02/23/2022

      Thank you for your kind words, ********! We'll certainly share your feedback with our team in ********** - it will surely make their day! We sincerely appreciate you as a client and we hope to see you again soon.

      Local BBB

      BBB of Central Ohio

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