Business ProfileforMark Wahlberg Chevrolet of Worthington

8/30 I go to Mark Wahlberg to get cancellations done to my contract. The finance manager that I filled the cancellation sheet with said he couldn't give me a copy, but it would take 6-8 weeks for the bank to receive. I talk to the general manager 3-4 weeks later and he said he would look into my case. He claimed that he was getting me a reference number. I call the general manager weeks later because he never called back with a reference number, I had to leave a voicemail, which he hadn't returned. I called the bank to see if there's been in changes, they confirm no cancellations have been made. I go to Mark Wahlberg 11/30, the finance manager then tells me we have to do the paperwork over and couldn't explain where the original paperwork went. The finance manager ****** ***** threw my paperwork away and I would have never known he didn't submit the paperwork until I reached out. I reached out to the general manager for assistance, but he failed because HE NEVER DID HIS JOB WITH VERIFYING THAT THE CANCELLATION SHEET WAS SUBMITTED. When I redid the cancellation sheet 11/30, the finance manager tried to forage the initial date of 8/30, which is invalid because he should have put the current calendar date of 11/30. I asked him to put the correct date because I wanted Feldman automotive to see how the date was forged. I WOULDV'E NEVER KNOWN THAT THEY (Mark Wahlberg) WERE committing fraudulent activity from an employee using the COMPANIES (Mark Wahlberg) database unless I verified. What does Mark Wahlberg have in place to protect their company and customers from fraudulent and deceitful business practices? Please do not do business with this company. There are over 20 dealerships in Columbus where you will get SIMILAR product and BETTER CUSTOMER SERVICE with employees that have integrity. The store leaders don't care about the customers until their store is SHUT DOWN due to many reasons including low sales because of the unlawful practices they are comfortable doing.