Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Dutro Ford Lincoln Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Dutro Ford Lincoln Inc

      131 S 5th St Zanesville, OH 43701-3512

      BBB Accredited Business
    • Dutro Ford Lincoln Inc

      PO Box 1265 Zanesville, OH 43702-1265

      BBB Accredited Business

    Business ProfileforDutro Ford Lincoln Inc

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/20/1996

    Years in Business: 47

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Dutro Ford Lincoln sells new and used Ford cars, trucks, and SUVs. They also offer service, parts and auto body work

    Products & Services

    New & used auatomobiles

    Business Details

    This is a multi-location business.

    Find a Location

    Dutro Ford Lincoln Inc has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Dutro Ford Lincoln Inc

        131 S 5th St Zanesville, OH 43701-3512

        BBB Accredited Business
      • Dutro Ford Lincoln Inc

        PO Box 1265 Zanesville, OH 43702-1265

        BBB Accredited Business
      Location of This Business
      131 S 5th St, Zanesville, OH 43701-3512
      BBB File Opened:
      8/20/1973
      Years in Business:
      47
      Business Started:
      6/22/1976
      Business Incorporated:
      6/22/1976
      Accredited Since:
      8/20/1996
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Dutro Used Car Outlet
      • Dutro Ford Body Shop
      Hours of Operation

      Primary

      M:
      8:30 AM - 8:00 PM
      T:
      8:30 AM - 8:00 PM
      W:
      8:30 AM - 6:00 PM
      Th:
      8:30 AM - 8:00 PM
      F:
      8:30 AM - 6:00 PM
      Sa:
      8:30 AM - 4:00 PM
      Su:
      Closed
      Business Management
      • Mr. Bryan Graham, Co-Owner
      • Mr. Clay Graham Esquire, Co-Owner
      • Mr. Bryan Graham, Co-Owner
      • Ms. Heather Frey, Finance Manager
      Contact Information

      Principal

      • Mr. Bryan Graham, Co-Owner
      • Mr. Clay Graham Esquire, Co-Owner
      • Mr. Bryan Graham, Co-Owner

      Customer Contact

      • Mr. Bryan Graham, Co-Owner
      • Ms. Heather Frey, Finance Manager
      Additional Contact Information

      Fax Numbers

      • (740) 453-6975
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      6 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/28/2023

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      So we have a 2015 Ford Escape it only has 81,000.So we have had our escape to Dutros several times concerning a issue we was having with our vehicle.The issue was when we would go down a incline so down a hill it would idle real high,No engine light ever came on that indicates there was a problem with the transmission. So the end of April of 2022,we was driving it and all of a sudden it guit moving so had it towed to Dutros. So they did a diagnosis then we where called and said the transmission was out and the cost was$5000.So I had reached out to Ford Motor Co right away bc was trying to get financial assistance bc my husband is disabled and don't have the money to fix it.And the service manager **** at Dutros was no help bc he didn't fill out the paperwork for us when I called him,concerning the issue with getting help.I feel like they didn't care.We have been Ford owners for 37 plus yrs. We have never had any of there's issues and needed help it's very sad that you can't get anyone to do there job.Very disappointed in the service will never be back there,we have to have our escape towed back to our house.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      rick s

      1 star

      03/21/2023

      Dutro Ford Service Failure, I experienced Very Poor management/supervision at Dutro Ford Service department, I had been getting all service, maintenance work performed on my F350 diesel from 2019 through 2022 at Dutro Ford's Service Department. During the last two years they serviced my truck I keep seeing a few drops of oil under the truck when parked in my garage. All vehicle checkup reports said everything was great no issues found but this had been going on for several oil changes at Dutro Ford. I finally crawled under the truck myself to see if it was only a little oil dripped from the oil & filter changes they had performed. What I found was the bottom of oil pan completely covered with oil that by the appearance had been accumulating over a year from the oil pan gasket leak. I immediately took the truck back to Dutro Ford to have it check and they said yes the gasket is leaking on your oil pan and will cost you over $2000 dollars to fix. I might add conveniently found after the factory Engine and drive train warranty expired. ???. With that I stopped ever doing business with Durtro Ford Service Dept. Curiously the very first time I took the truck to another dealership to have the service done they immediately noted on the report and let me know that I have an oil leak that needs checked under the vehicle. Difference between someone that cared and someone hoping to --- (let you decide).

      Local BBB

      BBB of Central Ohio

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.