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Business ProfileforColumbus Fair Auto Auction
At-a-glance
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Overview
Our services include a full-service, on-site body shop facility, a complete mechanical shop, a state-of-the-art vehicle reconditioning center, on-site transportation services, and many other convenient, on-site services that aid the customer.
Products & Services
Business Details
- Location of This Business
- 4700 Groveport Rd, Obetz, OH 43207-5217
- BBB File Opened:
- 3/20/1996
- Years in Business:
- 65
- Business Started:
- 12/1/1958
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Alternate Business Name
- BMO
- AAAG Ohio, LLC
- CFAA
- Business Management
- Ms. Alexis Jacobs, CEO/Owner
- Mr. Greg Levi, President/COO
- Ms. Carey Johnston, General Manager
- Mr. Tim Sherk, General Manager
- Contact Information
Principal
- Ms. Alexis Jacobs, CEO/Owner
Customer Contact
- Ms. Alexis Jacobs, CEO/Owner
- Mr. Greg Levi, President/COO
- Ms. Carey Johnston, General Manager
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/25/2022
- Complaint Type:
- Product Issues
- Status:
- Unresolved
We purchased a 2015 Toyota Tundra (VIN #: ****************** from Columbus Fair Auto Auction ("CFAA") on 2/16/22 with an announcement of "structural alteration."
We arbitrated the vehicle with CFAA within the applicable arbitration period for undisclosed "structural damage" per National Auto Auction Association Arbitration Policy. The vehicle displays permanent damage to the front cross member of approximately 11"-12" as well as corrosion of the structural component, all of which fall within the definition of "structural damage" and require disclosure pursuant to NAAA Policy. This vehicle has also been diagnosed and found to have structural damage. See attached.
CFAA denied the arbitration on the basis that they announced "structural alteration" at the time of the sale for the installation of an after-market lift-kit and thus, would cover the permanent damage to the frame the vehicle displays. We relayed to CFAA that "structural damage" and "structural alteration" are two completely different issues, each defined independently under NAAA Arbitration Policy and each requiring independent disclosure under the Policy. Disclosing a structural alteration does not encompass permanent frame damage.
Section 3 of the NAAA policies titled "Seller Disclosure Requirements," provides in part: "[s]ellers must disclose permanent structural damage...prior to selling a vehicle at auction regardless of sales channel or light condition." (See NAAA Arbitration Policy (eff. 1/15/2021), p.11).
Disclosures are required for the following:
(1) Any/all existing permanent (non-repairable aka kinked or broken) structural damage;
(2) Improper and/or substandard prior repairs (not meeting OEM repair guidelines);
(3) After-market accessories installed or removed to the structure;
(4) Multiple access holes (regardless of size) or singular access holes greater than 5/8";
(5) Corrosion of structural components; and
(6) Damage due to improper jacking or lifting that permanently deforms structural components.
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