Customer ReviewsforRent 2 Own

Rent to own in Lebanon Ohio is awful, the employees are rude and snobby, if I’m a day late on a payment they hound me until they get money. Chrissy the manager is not a nice person, I thought they were supposed to be the nicest folks? Well they aren’t they should be called the meanest folks. I’m currently renting with them but I’m gonna pay everything off and not go back. They have lost a customer that has rented from them for years with no issue until now all of a sudden. Don’t come to the Lebanon Ohio location, you will be highly dissatisfied, and disappointed. It sucks I have to do this but I do not want to rent anything from them after all I’m going through with them. They used to be a wonderful company until Chrissy took over it went downhill from there.

Thank you for leaving a review. The manager of the Lebanon store has said that she was aware of the payment issues, and that after you spoke to your account manager, she was under the impression that a conclusion was reached. She was unaware of any other issues. If you would like to contact the regional manager over the store, you can contact them at our home office at ###-###-####. Thank you!!!

If u feel like u want to be insulted, degraded, badgered, and belittled. Then head down to ******* **** Rent 2 Own. And ask for a man by name of ***** he certainly will accomplish all those needs. Im a combat Veteran of the ************* Army, and he called me ignorant. Keep in mind that one incompetent man shouldnt reflect on the entire business as a whole. Because they do have some good employees there. If u do visit that store ask for **** as she is very helpful and attentive and has no issues with being courteous and respectful.

Thank you for leaving a review. I do know the manager has been in touch with you, and if you have any further questions, please contact the Waverly store manager, Lee, directly at (740) 947-7531. Thank you. :)

Rent to own at wilmington horrible.. ******* ***. Their employee is horrible at customer service very pushy and rude .. she will hound u for payments even when u do pay. Thank goodness got it paid off I ask for my paid receipt she didn't say if she will mail it to me since I moved so.ewhere else and also needed copy if my contract she didn't say she would sent them .. I have gotten numerous stuff from them . I won't anymore such a rip off .

Thank you for leaving a review. The manager of the Wilmington store has replied: This customer was moving out of state and asked us to pick her item up. The item was deemed unrentable and we set up a plan to make payments to pay it off. She became delinquent on the payments so normal collection practices began. She has since paid off the item and now owns it. You can contact the manager, Andy, at the Wilmington R2O directly by calling 937-383-3489 if you have any futher questions.

Didn’t want to refund. Scam . Offered partial refund and gift card

Thank you for taking the time to review us. At this time we do not service your zip code of 94108.  We locally service Ohio, Kentucky, and parts of West Virginia.  We do not ship, we only service our customers locally through our store fronts.  If you have placed any money down on any of our product online, please call our Home Office at 1-800-526-5606 to speak with us about your refund.  Thank you!!!  

1. I never received a copy or pdf of my agreement. Nor did I receive any communication through email, writing etc. (only calls and texts) about payments. Nothing with notification of payment due or late. 2. I asked to enroll in auto-pay, was told that happened. Which in the end result, did not happen and I missed payments because of that. Ultimately fell behind and had to return merchandise. 3. Employee, when attempting to reclaim merchandise, messaged me on my private social media account from their personal account. Which no where on their page says anything about Rent 2 Own. She also called from her cell phone, and private repeatedly while I was at work, with clients. She was asked to call after 530/6pm and continuously called during work hours only. 4. Employee was extremely rude when speaking and rarely identified herself as Rent 2 Own. Nor did she do so on social media. There are federal laws about #1, #3, & #4 I'm relatively sure.

Thank you for reviewing us.  Please contact our Home Office at 1-800-526-5606 and ask to speak to the regional manager over your current store.  Thank you!!!! 

Two weeks ago, my husband went into ******, to get a Backbone. I was late on payments in the past and understand they chose not to let us. But the experience that ****** gave was disrespectful. She told my husband she had experience with me at Milford Rent 2 Own and a place in ****** Rent-A-Center. I had never met that woman in my life, and in fact, I called Milford and ****** and verified I never had an account my whole life at those locations. My husband messaged the Manager **** on Facebook0, where they came to us for payments before and he completely ignored my husband. We also did ruin furniture in the past because our landlord would not get rid of the bed bugs in all of the apartment complexes we lived in, and we had an agreement we would pay the couch off but Jess never reached back out to us plus we could rent again when we moved!! Guess what we did move!!! And now they blacklisted us and treat us this way. I will never recommend them to anyone else again. They are lies and try to make people look bad when I have never met them before.

Thank you for taking the time to review us.  If you would like, you can contact our Home Office at 1-800-526-5606 and ask to speak to the regional over that store to let them know about your experience.  Thank you!!!  

I missed a payment and told them I would make the payment after my great aunt’s funeral, and they told me they could come to the funeral home and pick the payment up. I told them they could come pick the furniture up and they never did. Rent 2 own also is reaching out to people that are not my references discussing how much I owe. I got a letter in the mail from collections stating it got sent to collections. They left me alone for about a month and recently started back calling people and now trying to charge my card.

Thank you for taking the time to review us.  If you would like, you can contact our Home Office at 1-800-526-5606 and ask to speak with the regional manager over your store.  Thank you!!!  

Step daughter rented some items and got behind She tried making arrangements to pay Threats started immediately including threats of police wage garnishment and threats to work and family They sold her account to collections and still trying to get payments charging cards and bank accounts The ethical and moral delinquency on part of the store in bridgeport Ohio is horrid I'm getting harassing calls from rent 2 own saying I will have to pay the debt and I have nothing to do with the company and was not listed on any paperwork as a contact or references

Thank you for taking the time to review us.  We do not sell any accounts to an outside collection agency; we handle all our accounts in store.  If you would like, you can contact our Home Office at 1-800-526-5606 and ask to speak to the regional manager over the Bridgeport to tell your experience.  Thank you!!! 

Love rent to own. I got a really good deal on my computer. I highly recommend them for anything you have need of. **** 

Thank you so much to the wonderful review :) We are very happy to have had chance to help you get that great deal :) We look forward to helping you in the future with another one of our great deals!!! :)