Business ProfileforDivergent Property Management, LLC

We were out on the waitlist to be transferred to one of their other apartments down the road in June of 2021. We were told that we were first on the waitlist for a one bedroom apartment. On October 1, 2021 we were told that they had an apartment come available and after they fixed it up it would be ours. A couple weeks went so we called to check and they told us we were moved down on the waitlist and the apartment was already filled with another occupant. On November 1,2021 we were told another was open and we would should start packing our stuff up and when we went to check on it the next week the apartment was also given to another occupant. We called and asked why it wasn’t given to us and our landlord told us because it was “outdated” and she didn’t think we would want it. So she said they were putting brand new everything in another apartment and that would be ours. We went in Friday December 3rd to see how I’d the apartment was done, she said it was and that we would be able to get the keys and sign the lease on Monday the 13. They did an inspection on that Monday and said the only thing that needed done was to paint the walls and put in new carpet which she said was not our fault because that’s how it was when we moved in. she then told us they didn’t have time to do the lease signing and would have to tell the owner how the inspection went. We received a message on ******** messenger saying that we were denied due to uncleanliness of our apartment now due to the 2 dishes and boxes out. It was fully cleaned over the weekend besides 2 dishes from lunch that morning. But we’re told on Monday during the inspection that our apartment is cleanly and they see no problems with anything in the apartment. I am putting this complaint in because we have had most of our things packed since October and finished packing over this past weekend after we were told we could start moving on Monday. It was also unprofessional to message this over ******** and not a phone call.