Business ProfileforHubbs Heating & Air, LLC

On 2/1/2024, I had a Hubbs HVAC service man come out to fix my furnace, which was not heating my home. The service gentleman said that the problem was the blower motor and a new one had to be ordered and the Hubbs office would contact me tomorrow about a new motor. The temperature in my home was 49 degrees. The Hubbs HVAC office called me in the late afternoon the next day and said that I would have to wait 6 weeks for a new blower motor to be ordered. I explained the obvious, that this was unacceptable but he said he could do nothing and he would have the owner call me. That call never came. I contacted another HVAC company. They diagnosed a bad capacitor and they said there was nothing wrong with my blower motor. It was fixed immediately. The visit from the second HVAC company cost $125.00, including parts. A new blower motor would have cost over one thousand dollars plus. I would respectfully ask that you review this issue. For a HVAC company to leave someone without heat in February without helping to solve this problem for 6 weeks is ethically unconscionable . I believe that BBB needs to re evaluate awarding the Torch awards for ethics to Hubbs if this is their standard practice. Thank you.