Charity Review

Issued: August 2015 Expires: August 2017

Charity Seal Holder

Volunteers of America of Greater Ohio, Inc.

Meets Standards
(614) 253-6100 1776 E Broad St, Columbus OH 43203-1787
  1. Conclusions
  2. Complaints
  3. Purpose
  4. Programs
  5. Governance & Staff
  6. Fund Raising
  7. Tax Status
  8. Financial
  9. BBB Comment

Volunteers of America of Greater Ohio, Inc. meets the 20 Standards for Charity Accountability.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2



Volunteers of America is a movement organized to reach and uplift all people and bring them to the knowledge and active service of God.

Volunteers of America, illustrating the presence of God through all that we do, serves people and communities in need and creates opportunities for people to experience the joy of serving others.

Volunteers of America measures its success in positive change in the lives of individuals and communities we serve.


Incorporated: 1986 in OH


Volunteers of America of Greater Ohio (VOA) focuses on three impact areas:

 - promoting self-sufficiency;

 - fostering independence, and;

 - encouraging positive development.

VOA promotes self-sufficiency for individuals and families who have experienced homelessness, or other personal crisis, including chemical dependency, involvement with the corrections system and unemployment. We focus on solution-oriented approaches, using a continuum of services from prevention to intervention to long-term support. Local programming includes a network of Retail Stores that serve communities surrounding Aurora, Brunswick, Columbus, Mansfield and North Olmsted, providing low-cost clothing and household items.

VOA Veteran Services includes transitional housing for homeless veterans under grants from Veterans Affairs in Cincinnati, Cleveland, Columbus, Dayton and Sandusky along with grants to address the special needs of chronically mentally ill veterans in both Cleveland and Columbus. Veteran
employment programs have been located in Cleveland, Cincinnati and Dayton. During 2014, a new
Supportive Services for Veteran Families program was opened in Columbus.

VOA Corrections Programs include halfway houses in Cincinnati, Dayton, Mansfield and Toledo, providing rehabilitation services to adult male populations. In addition, there is a housing assistance program for ex-offenders in Cincinnati.

VOA Housing Programs include mobile outreach and referral, emergency shelters for both homeless men and families, transitional housing programs for homeless men and permanent supportive housing for formerly homeless families. These programs are located in the Cleveland, Columbus, Mansfield and Sandusky areas. Housing Programs also include youth programming in Columbus.

Governance & Staff

Board Chair: Mr. Kyle Hanson, Board Member Business Affiliation: Community Choice Financial

CEO: Mr. Dennis Kresak, President & CEO

Board Size: 15

Staff: 850

Fund Raising
Method(s) used: Direct Mail Appeals Invitations to Fundraising Events Radio Appeals Grant Proposals Solicitations for Used Cars

% of Related Contributions on Fundraising: 3.01%

Tax Status

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.


The following information is based on Volunteers of America of Greater Ohio, Inc.'s Audited Financial Statements for the fiscal year ending Monday, June 30, 2014.

Source of Funds
Contributions $19,981,836
Contributions In-Kind $218,967
Legacies and Bequests $75,291
Grants from Governmental Agencies $21,517,824
Program Service Fees $429,483
Rental Income $876,884
Other Operating REvenue $30,462
Investment Gain $243,939
Gain on Disposition of Fixed Assets $10,362
Unrealized Gain on Investments $670,685
Total Income: $44,055,733
Fusion Chart
Program Expenses: $33,654,288
Fundraising Expenses: $1,256,446
Administrative Expenses: $4,790,717
Other Expenses: $800,685
Total Expenses: $40,502,136
Income in Excess of Expenses: $3,553,597
Beginning Net Assets: $26,552,796
Ending Net Assets: $33,070,660
Total Liabilities: $5,810,434
Total Assets: $38,881,094

BBB Comment



The scope of this evaluation concerns activity statewide involving Volunteers of America of Greater Ohio, Inc., a BBB Accredited Charity since  07/21/1992, involving the following addresses:

Main Office:

1776 E Broad St Columbus, OH 43203 (FRANKLIN) 

Additional locations:

5640 W Broad St Columbus, OH 43228 (FRANKLIN) 
4280 Macsway Ave Columbus, OH 43232 (FRANKLIN) 
3620 Indianola Ave Columbus, OH 43214 (FRANKLIN) 
624 Harmon Ave Columbus, OH 43223 (FRANKLIN) 
1776 S High St Columbus, OH 43207 (FRANKLIN) 
PO Box 28047 Dayton, OH 45428 (MONTGOMERY) 
1824 Henderson Rd Columbus, OH 43220 (FRANKLIN) 
24799 Us Highway 23 S Circleville, OH 43113 (PICKAWAY) 
1063 N Aurora Rd Aurora, OH 44202 (PORTAGE) 
1480 Pearl Rd Brunswick, OH 44212 (MEDINA) 
4026 Mcdowell Rd Grove City, OH 43123 (FRANKLIN) 
700 W Pete Rose Way Ste 334 Cincinnati, OH 45203 (HAMILTON) 
8225 Brecksville Rd Ste 206 Brecksville, OH 44141 (CUYAHOGA) 
1280 Park Ave W Mansfield, OH 44906 (RICHLAND) 
1674 Parkway Towers Cincinnati, OH 45202 (HAMILTON) 
775 E 152nd St Cleveland, OH 44110 (CUYAHOGA) 
2710 Walton Ave Cleveland, OH 44113 (CUYAHOGA) 
1563 East Blvd Cleveland, OH 44106 (CUYAHOGA) 
1780 E Broad St Fl 3 Columbus, OH 43203 (FRANKLIN) 
1931 S Gettysburg Ave Dayton, OH 45417 (MONTGOMERY) 
290 N Main St Mansfield, OH 44902 (RICHLAND) 
27240 Lorain Rd North Olmsted, OH 44070 (CUYAHOGA) 
1401 N Summit St Toledo, OH 43604 (LUCAS) 


BBB has determined that in addition to meeting BBB's 20 Standards for Charity Accountability, Volunteers of American of Greater Ohio, Inc. adheres to the BBB Code of Business Practices, which includes a commitment to make a good faith effort to resolve any complaints. BBB accreditation does not mean that the charity's programs or services have been evaluated or endorsed by BBB or that BBB has made a determination as to the charity's competency in performing services.

An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

Standards Legend

  • Meets Standards IconMeets Standards
  • Standards Not Met IconStandards Not Met
  • Did Not Disclose IconDid Not Disclose
  • Review in Progress IconReview in Progress
  • Unable to Verify IconUnable to Verify

Standard 1: Board Oversight


Organizations shall have a board of directors that provides adequate oversight of the charity's operations and its staff. Indication of adequate oversight includes, but is not limited to, regularly scheduled appraisals of the CEO's performance, evidence of disbursement controls such as board approval of the budget, fund raising practices, establishment of a conflict of interest policy, and establishment of accounting procedures sufficient to safeguard charity finances.

Volunteers of America of Greater Ohio, Inc. does not meet meet this standard because:

The charity reports its Board of Directors has not received a copy of the charity's IRS Form 990 (the informational return filed with the Internal Revenue Service) within the past year.


Standard 17: Website Disclosures


Include on any charity websites that solicit contributions, the same information that is recommended for annual reports, as well as the mailing address of the charity and electronic access to its most recent IRS Form 990.

Volunteers of America of Greater Ohio, Inc. does not meet meet this standard because:

Although the charity solicits for contribution on its website,, the charity does not list its total income for the past fiscal year on its website, the charity does not list its total program expenses for the past fiscal year on its website, the charity does not list its total fundraising expenses for the past fiscal year on its website, the charity does not list its total administrative expenses for the past fiscal year on its website and the charity does not list its total end-of-year net assets for the past fiscal year on its website.