Charity Review

Issued: August 2015 Expires: August 2017

Charity Seal Holder

Volunteers of America of Greater Ohio, Inc.

Meets Standards
 
(614) 253-6100 1776 E Broad St, Columbus OH 43203-1787 www.voago.org
  1. Conclusions
  2. Complaints
  3. Purpose
  4. Programs
  5. Governance & Staff
  6. Fund Raising
  7. Tax Status
  8. Financial
  9. BBB Comment
Conclusions

Volunteers of America of Greater Ohio, Inc. meets the 20 Standards for Charity Accountability.

Complaints

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Purpose

MISSION STATEMENT:

Volunteers of America is a movement organized to reach and uplift all people and bring them to the knowledge and active service of God.

Volunteers of America, illustrating the presence of God through all that we do, serves people and communities in need and creates opportunities for people to experience the joy of serving others.

Volunteers of America measures its success in positive change in the lives of individuals and communities we serve.

 

Incorporated: 1986 in OH

Programs

Volunteers of America of Greater Ohio (VOA) focuses on three impact areas:

 - promoting self-sufficiency;

 - fostering independence, and;

 - encouraging positive development.

VOA promotes self-sufficiency for individuals and families who have experienced homelessness, or other personal crisis, including chemical dependency, involvement with the corrections system and unemployment. We focus on solution-oriented approaches, using a continuum of services from prevention to intervention to long-term support. Local programming includes a network of Retail Stores that serve communities surrounding Aurora, Brunswick, Columbus, Mansfield and North Olmsted, providing low-cost clothing and household items.

VOA Veteran Services includes transitional housing for homeless veterans under grants from Veterans Affairs in Cincinnati, Cleveland, Columbus, Dayton and Sandusky along with grants to address the special needs of chronically mentally ill veterans in both Cleveland and Columbus. Veteran
employment programs have been located in Cleveland, Cincinnati and Dayton. During 2014, a new
Supportive Services for Veteran Families program was opened in Columbus.

VOA Corrections Programs include halfway houses in Cincinnati, Dayton, Mansfield and Toledo, providing rehabilitation services to adult male populations. In addition, there is a housing assistance program for ex-offenders in Cincinnati.

VOA Housing Programs include mobile outreach and referral, emergency shelters for both homeless men and families, transitional housing programs for homeless men and permanent supportive housing for formerly homeless families. These programs are located in the Cleveland, Columbus, Mansfield and Sandusky areas. Housing Programs also include youth programming in Columbus.

Governance & Staff

Board Chair: Mr. Kyle Hanson, Board Member Business Affiliation: Community Choice Financial

CEO: Mr. Dennis Kresak, President & CEO

Board Size: 15

Staff: 850

Fund Raising
Method(s) used: Direct Mail Appeals Invitations to Fundraising Events Radio Appeals Grant Proposals Solicitations for Used Cars

% of Related Contributions on Fundraising: 3.01%

Tax Status

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.

Financial

The following information is based on Volunteers of America of Greater Ohio, Inc.'s Audited Financial Statements for the fiscal year ending Monday, June 30, 2014.

Source of Funds
Contributions $19,981,836
Contributions In-Kind $218,967
Legacies and Bequests $75,291
Grants from Governmental Agencies $21,517,824
Program Service Fees $429,483
Rental Income $876,884
Other Operating REvenue $30,462
Investment Gain $243,939
Gain on Disposition of Fixed Assets $10,362
Unrealized Gain on Investments $670,685
Total Income: $44,055,733
 
Fusion Chart
 
Program Expenses: $33,654,288
Fundraising Expenses: $1,256,446
Administrative Expenses: $4,790,717
Other Expenses: $800,685
Total Expenses: $40,502,136
 
Income in Excess of Expenses: $3,553,597
 
Beginning Net Assets: $26,552,796
Ending Net Assets: $33,070,660
Total Liabilities: $5,810,434
Total Assets: $38,881,094

BBB Comment

 

 

The scope of this evaluation concerns activity statewide involving Volunteers of America of Greater Ohio, Inc., a BBB Accredited Charity since  07/21/1992, involving the following addresses:

Main Office:

1776 E Broad St Columbus, OH 43203 (FRANKLIN) 

Additional locations:

5640 W Broad St Columbus, OH 43228 (FRANKLIN) 
4280 Macsway Ave Columbus, OH 43232 (FRANKLIN) 
3620 Indianola Ave Columbus, OH 43214 (FRANKLIN) 
624 Harmon Ave Columbus, OH 43223 (FRANKLIN) 
1776 S High St Columbus, OH 43207 (FRANKLIN) 
PO Box 28047 Dayton, OH 45428 (MONTGOMERY) 
1824 Henderson Rd Columbus, OH 43220 (FRANKLIN) 
24799 Us Highway 23 S Circleville, OH 43113 (PICKAWAY) 
1063 N Aurora Rd Aurora, OH 44202 (PORTAGE) 
1480 Pearl Rd Brunswick, OH 44212 (MEDINA) 
4026 Mcdowell Rd Grove City, OH 43123 (FRANKLIN) 
700 W Pete Rose Way Ste 334 Cincinnati, OH 45203 (HAMILTON) 
8225 Brecksville Rd Ste 206 Brecksville, OH 44141 (CUYAHOGA) 
1280 Park Ave W Mansfield, OH 44906 (RICHLAND) 
1674 Parkway Towers Cincinnati, OH 45202 (HAMILTON) 
775 E 152nd St Cleveland, OH 44110 (CUYAHOGA) 
2710 Walton Ave Cleveland, OH 44113 (CUYAHOGA) 
1563 East Blvd Cleveland, OH 44106 (CUYAHOGA) 
1780 E Broad St Fl 3 Columbus, OH 43203 (FRANKLIN) 
1931 S Gettysburg Ave Dayton, OH 45417 (MONTGOMERY) 
290 N Main St Mansfield, OH 44902 (RICHLAND) 
27240 Lorain Rd North Olmsted, OH 44070 (CUYAHOGA) 
1401 N Summit St Toledo, OH 43604 (LUCAS) 

 

BBB has determined that in addition to meeting BBB's 20 Standards for Charity Accountability, Volunteers of American of Greater Ohio, Inc. adheres to the BBB Code of Business Practices, which includes a commitment to make a good faith effort to resolve any complaints. BBB accreditation does not mean that the charity's programs or services have been evaluated or endorsed by BBB or that BBB has made a determination as to the charity's competency in performing services.


An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

Standards Legend

  • Meets Standards IconMeets Standards
  • Standards Not Met IconStandards Not Met
  • Did Not Disclose IconDid Not Disclose
  • Review in Progress IconReview in Progress
  • Unable to Verify IconUnable to Verify
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Standard 1: Board Oversight


Description:

Organizations shall have a board of directors that provides adequate oversight of the charity's operations and its staff. Indication of adequate oversight includes, but is not limited to, regularly scheduled appraisals of the CEO's performance, evidence of disbursement controls such as board approval of the budget, fund raising practices, establishment of a conflict of interest policy, and establishment of accounting procedures sufficient to safeguard charity finances.

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Standard 2: Board Size


Description:

Soliciting organizations shall have a board of directors with a minimum of five voting members.

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Standard 3: Board Meetings


Description:

An organization shall have a minimum of three evenly spaced meetings per year of the full governing body with a majority in attendance, with face-to-face participation. A conference call of the full board can substitute for one of the three meetings of the governing body. For all meetings, alternative modes of participation are acceptable for those with physical disabilities.

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Standard 4: Board Compensation


Description:

Not more than one or 10% (whichever is greater) directly or indirectly compensated person(s) serving as voting member(s) of the board. Compensated members shall not serve as the board's chair or treasurer.

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Standard 5: Conflict of Interest


Description:

No transaction(s) in which any board or staff members have material conflicting interests with the charity resulting from any relationship or business affiliation. Factors that will be considered when concluding whether or not a related party transaction constitutes a conflict of interest and if such a conflict is material, include, but are not limited to: any arm's length procedures established by the charity; the size of the transaction relative to like expenses of the charity; whether the interested party participated in the board vote on the transaction; if competitive bids were sought and whether the transaction is one-time, recurring or ongoing.

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Standard 6: Effectiveness Policy


Description:

Have a board policy of assessing, no less than every two years, the organization's performance and effectiveness and of determining future actions required to achieve its mission.

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Standard 7: Effectiveness Report


Description:

Submit to the organization's governing body, for its approval, a written report that outlines the results of the aforementioned performance and effectiveness assessment and recommendations for future actions.

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Standard 8: Program Expenses


Description:

Spend at least 65% of its total expenses on program activities.

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Standard 9: Fund Raising Expenses


Description:

Spending should be no more than 35% of related contributions on fund raising. Related contributions include donations, legacies, and other gifts received as a result of fund raising efforts.

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Standard 10: Accumulating Funds


Description:

Avoid accumulating funds that could be used for current program activities. To meet this standard, the charity's unrestricted net assets available for use should not be more than three times the size of the past year's expenses or three times the size of the current year's budget, whichever is higher.

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Standard 11: Audit Report


Description:

Make available to all, on request, complete annual financial statements prepared in accordance with generally accepted accounting principles. When total annual gross income exceeds $500,000, these statements should be audited in accordance with generally accepted auditing standards. For charities whose annual gross income is less than $500,000, a review by a certified public accountant is sufficient to meet this standard. For charities whose annual gross income is less than $250,000, an internally produced, complete financial statement is sufficient to meet this standard.

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Standard 12: Detailed Expense Breakdown


Description:

Include in the financial statements a breakdown of expenses (e.g., salaries, travel, postage, etc.) that shows what portion of these expenses was allocated to program, fund raising, and administrative activities. If the charity has more than one major program category, the schedule should provide a breakdown for each category.

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Standard 13: Accurate Expense Reporting


Description:

Accurately report the charity's expenses, including any joint cost allocations, in its financial statements. For example, audited or unaudited statements which inaccurately claim zero fund raising expenses or otherwise understate the amount a charity spends on fund raising, and/or overstate the amount it spends on programs will not meet this standard.

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Standard 14: Budget Plan


Description:

Have a board-approved annual budget for its current fiscal year, outlining projected expenses for major program activities, fund raising, and administration.

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Standard 15: Truthful Materials


Description:

Have solicitations and informational materials, distributed by any means, that are accurate, truthful and not misleading, both in whole and in part. Appeals that omit a clear description of program(s) for which contributions are sought will not meet this standard. A charity should also be able to substantiate that the timing and nature of its expenditures are in accordance with what is stated, expressed, or implied in the charity's solicitations.

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Standard 16: Annual Report


Description:

Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fund raising and administrative categories as in the financial statements, and (iii) ending net assets.

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Standard 17: Website Disclosures


Description:

Include on any charity websites that solicit contributions, the same information that is recommended for annual reports, as well as the mailing address of the charity and electronic access to its most recent IRS Form 990.

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Standard 18: Donor Privacy


Description:

Address privacy concerns of donors by (a) providing in written appeals, at least annually, a means (e.g., such as a check off box) for both new and continuing donors to inform the charity if they do not want their name and address shared outside the organization, (b) providing a clear, prominent and easily accessible privacy policy on any of its websites that tells visitors (i) what information, if any, is being collected about them by the charity and how this information will be used, (ii) how to contact the charity to review personal information collected and request corrections, (iii) how to inform the charity (e.g., a check off box) that the visitor does not wish his/her personal information to be shared outside the organization, and (iv) what security measures the charity has in place to protect personal information.

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Standard 19: Cause Marketing Disclosures


Description:

Clearly disclose how the charity benefits from the sale of products or services (i.e., cause-related marketing) that state or imply that a charity will benefit from a consumer sale or transaction. Such promotions should disclose, at the point of solicitation: (a) the actual or anticipated portion of the purchase price that will benefit the charity (e.g., 5 cents will be contributed to abc charity for every xyz company product sold), (b) the duration of the campaign (e.g., the month of October), (c) any maximum or guaranteed minimum contribution amount (e.g., up to a maximum of $200,000).

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Standard 20: Complaints


Description:

Respond promptly to and act on complaints brought to its attention by the BBB Wise Giving Alliance and/or local Better Business Bureaus about fund raising practices, privacy policy violations and/or other issues.