Charity Review

Issued: April 2018 Expires: April 2020

Neighborhood Services, Inc.

Accredited Charity
Meets Standards
 
(614) 297-0592 1950 N 4th St Ste E, Columbus OH 43201-1733 https://neighborhoodservicesinc.org
  1. Conclusions
  2. Purpose
  3. Programs
  4. Governance & Staff
  5. Fund Raising
  6. Tax Status
  7. Financial
  8. BBB Comment
Conclusions

Neighborhood Services, Inc. meets the 20 Standards for Charity Accountability.

Purpose

MISSION STATEMENT:

Neighborhood Services, Inc. offers innovative, regional leadership in the effort to alleviate poverty and provides food services, and material assistance to persons in need in the Columbus community.

VALUES STATEMENT:

Neighborhood Services, Inc. improves the quality of life in the Columbus community by compassionately and respectfully serving our neighbors in need.

Incorporated: 1965 in OH

Also Known As: NSI

Programs

PROGRAMS & SERVICES:

AARP Tax-Aide:
NSI became an AARP Tax-Aide site in 2010. AARP Tax-Aide is a free, volunteer-run tax assistance and preparation service. Tax-Aide volunteers are trained in cooperation with the Internal Revenue Service to answer the tax questions commonly asked by low- and moderate-income taxpayers and to help them prepare their taxes.

Back to School:
NSI collects and distributes backpacks, writing utensils, paper, calculators, pens, and other essentials that kids need for a productive school year to children in grades K-12. NSI also offers a program that provides children who live in the service area with new clothing for school. Students who receive new outfits start their school year with an increased sense of self-esteem. Our service area is made up of the following four zip codes 43201, 43202, 43210 and 43211.

Benefit Bank:
The Benefit Bank helps neighbors research and apply for publicly-funded benefit such as food stamps, child care subsidies, medical benefits, and home energy assistance. Participants work with a trained Benefit Bank volunteer who works closely with a case manager from the Franklin County Department of Job and Family Services to insure that applications are expedited. Our Benefit Bank site operates on an appointment-only basis. Call (614) 297-0592 to schedule as appointment.

Children’s Clothing Room:
The Children’s Clothing Room distributes gently-used clothing to newborns and children up to age 12. Residents of Franklin County may visit the clothing room one time each month. Clothing hours are Wednesday & Thursday from 10:00 - 1:00. When visiting the Children's Clothing Room, parents and guardians must bring proof of address (a lease; a mortgage; or a current water, gas, or electric bill) and photo identification to verify their eligibility. Additionally, identification (a medical card or a birth certificate) for each person in the home is required.

Choice Food Pantry:
Neighbors may shop in the Choice Food Pantry and receive seven days of food. Residents living in zip codes 43201, 43202, 43210 and 43211 are eligible to receive food assistance one time each month. Other Franklin County residents are eligible to receive food once each year. To visit the Choice Food Pantry, neighbors must bring:proof of address (a lease; a mortgage; or a current water, gas, or electric bill) photo identification to verify their eligibility. Additionally, identification (a medical card or a birth certificate) for each person in the home is required.

Project Kringle:
Through the generosity of many donors, Project Kringle provides toys and winter clothing to infants and children up to age 12. In 2013, NSI's Project Kringle program helped to distribute toys to over 500 children who would not have received gifts during the holidays.Please contact the office if you are interested in adopting a family or donating toys.

Holiday Food Boxes:
Holiday Food Boxes, which include a complete holiday meal, are available during Easter, Thanksgiving and Christmas to families living in our service area and who register in advance. These Holiday Food Boxes give families an opportunity to celebrate these holidays with a quality meal they otherwise would not be able to enjoy with loved ones. The Holiday Food Box program is available to residents living in zip codes 43201,43202, 43210 and 43211.

Governance & Staff

CEO: Mr. Martin O Butler, Executive Director

Board Chair: Ms. Susan Kreis, Senior Director of Budget Business Affiliation: WP Glimcher

Board Size: 13

Staff: 3

Fund Raising
Method(s) used: Direct Mail Appeals Invitations to Fundraising Events Grant Proposals Internet Appeals Cause-Related Marketing Appeals via Social Media (Facebook, etc.)

% of Related Contributions on Fundraising: 3.55%

Tax Status

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.

Financial

The following information is based on Neighborhood Services, Inc.'s Audited Financial Statements for the fiscal year ending Saturday, December 31, 2016.

Source of Funds
Investment Income $436
Contributions & Grants $197,887
Total Income: $198,323
 
Fusion Chart
 
Program Expenses: $156,999
Fundraising Expenses: $7,034
Administrative Expenses: $16,072
Total Expenses: $180,105
 
Income in Excess of Expenses: $18,218
 
Beginning Net Assets: $59,184
Ending Net Assets: $77,402
Total Liabilities: $17,320
Total Assets: $94,722

BBB Comment

A BBB Accredited Charity since April, 2016. BBB accreditation does not mean this charity's programs or services have been evaluated or endorsed by BBB or that BBB has made a determination as to this charity's competency in performing services.


An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

Standards Legend

  • Meets Standards IconMeets Standards
  • Standards Not Met IconStandards Not Met
  • Did Not Disclose IconDid Not Disclose
  • Review in Progress IconReview in Progress
  • Unable to Verify IconUnable to Verify
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Standard 1: Board Oversight


Description:

Organizations shall have a board of directors that provides adequate oversight of the charity's operations and its staff. Indication of adequate oversight includes, but is not limited to, regularly scheduled appraisals of the CEO's performance, evidence of disbursement controls such as board approval of the budget, fund raising practices, establishment of a conflict of interest policy, and establishment of accounting procedures sufficient to safeguard charity finances.

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Standard 2: Board Size


Description:

Soliciting organizations shall have a board of directors with a minimum of five voting members.

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Standard 3: Board Meetings


Description:

An organization shall have a minimum of three evenly spaced meetings per year of the full governing body with a majority in attendance, with face-to-face participation. A conference call of the full board can substitute for one of the three meetings of the governing body. For all meetings, alternative modes of participation are acceptable for those with physical disabilities.

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Standard 4: Board Compensation


Description:

Not more than one or 10% (whichever is greater) directly or indirectly compensated person(s) serving as voting member(s) of the board. Compensated members shall not serve as the board's chair or treasurer.

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Standard 5: Conflict of Interest


Description:

No transaction(s) in which any board or staff members have material conflicting interests with the charity resulting from any relationship or business affiliation. Factors that will be considered when concluding whether or not a related party transaction constitutes a conflict of interest and if such a conflict is material, include, but are not limited to: any arm's length procedures established by the charity; the size of the transaction relative to like expenses of the charity; whether the interested party participated in the board vote on the transaction; if competitive bids were sought and whether the transaction is one-time, recurring or ongoing.

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Standard 6: Effectiveness Policy


Description:

Have a board policy of assessing, no less than every two years, the organization's performance and effectiveness and of determining future actions required to achieve its mission.

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Standard 7: Effectiveness Report


Description:

Submit to the organization's governing body, for its approval, a written report that outlines the results of the aforementioned performance and effectiveness assessment and recommendations for future actions.

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Standard 8: Program Expenses


Description:

Spend at least 65% of its total expenses on program activities.

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Standard 9: Fund Raising Expenses


Description:

Spending should be no more than 35% of related contributions on fund raising. Related contributions include donations, legacies, and other gifts received as a result of fund raising efforts.

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Standard 10: Accumulating Funds


Description:

Avoid accumulating funds that could be used for current program activities. To meet this standard, the charity's unrestricted net assets available for use should not be more than three times the size of the past year's expenses or three times the size of the current year's budget, whichever is higher.

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Standard 11: Audit Report


Description:

Make available to all, on request, complete annual financial statements prepared in accordance with generally accepted accounting principles. When total annual gross income exceeds $500,000, these statements should be audited in accordance with generally accepted auditing standards. For charities whose annual gross income is less than $500,000, a review by a certified public accountant is sufficient to meet this standard. For charities whose annual gross income is less than $250,000, an internally produced, complete financial statement is sufficient to meet this standard.

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Standard 12: Detailed Expense Breakdown


Description:

Include in the financial statements a breakdown of expenses (e.g., salaries, travel, postage, etc.) that shows what portion of these expenses was allocated to program, fund raising, and administrative activities. If the charity has more than one major program category, the schedule should provide a breakdown for each category.

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Standard 13: Accurate Expense Reporting


Description:

Accurately report the charity's expenses, including any joint cost allocations, in its financial statements. For example, audited or unaudited statements which inaccurately claim zero fund raising expenses or otherwise understate the amount a charity spends on fund raising, and/or overstate the amount it spends on programs will not meet this standard.

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Standard 14: Budget Plan


Description:

Have a board-approved annual budget for its current fiscal year, outlining projected expenses for major program activities, fund raising, and administration.

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Standard 15: Truthful Materials


Description:

Have solicitations and informational materials, distributed by any means, that are accurate, truthful and not misleading, both in whole and in part. Appeals that omit a clear description of program(s) for which contributions are sought will not meet this standard. A charity should also be able to substantiate that the timing and nature of its expenditures are in accordance with what is stated, expressed, or implied in the charity's solicitations.

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Standard 16: Annual Report


Description:

Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fund raising and administrative categories as in the financial statements, and (iii) ending net assets.

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Standard 17: Website Disclosures


Description:

Include on any charity websites that solicit contributions, the same information that is recommended for annual reports, as well as the mailing address of the charity and electronic access to its most recent IRS Form 990.

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Standard 18: Donor Privacy


Description:

Address privacy concerns of donors by (a) providing in written appeals, at least annually, a means (e.g., such as a check off box) for both new and continuing donors to inform the charity if they do not want their name and address shared outside the organization, (b) providing a clear, prominent and easily accessible privacy policy on any of its websites that tells visitors (i) what information, if any, is being collected about them by the charity and how this information will be used, (ii) how to contact the charity to review personal information collected and request corrections, (iii) how to inform the charity (e.g., a check off box) that the visitor does not wish his/her personal information to be shared outside the organization, and (iv) what security measures the charity has in place to protect personal information.

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Standard 19: Cause Marketing Disclosures


Description:

Clearly disclose how the charity benefits from the sale of products or services (i.e., cause-related marketing) that state or imply that a charity will benefit from a consumer sale or transaction. Such promotions should disclose, at the point of solicitation: (a) the actual or anticipated portion of the purchase price that will benefit the charity (e.g., 5 cents will be contributed to abc charity for every xyz company product sold), (b) the duration of the campaign (e.g., the month of October), (c) any maximum or guaranteed minimum contribution amount (e.g., up to a maximum of $200,000).

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Standard 20: Complaints


Description:

Respond promptly to and act on complaints brought to its attention by the BBB Wise Giving Alliance and/or local Better Business Bureaus about fund raising practices, privacy policy violations and/or other issues.