Charity Review

Issued: June 2016 Expires: June 2018

Charity Seal Holder

Licking County Humane Society

Meets Standards
 
(740) 522-7297 825 Thornwood Dr, Heath OH 43056-9320 www.lchspets.org/
  1. Conclusions
  2. Complaints
  3. Purpose
  4. Programs
  5. Governance & Staff
  6. Fund Raising
  7. Tax Status
  8. Financial
  9. BBB Comment
Conclusions

Licking County Humane Society meets the 20 Standards for Charity Accountability.

Complaints

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 2

Purpose

MISSION STATEMENT:

The Licking County Humane Society seeks to improve the lives of animals and people through advocacy, education, and support.

Incorporated: 1966 in OH

Also Known As: Homeward Bound Humane Society

Programs

PROGRAMS & SERVICES:

Engaging in community partnerships and providing services to underserved populations is part of the Licking County Humane Society mission.  As a non-profit 501(c)(3) organization, LCHS believes that providing services that are accessible to all community members is an important part of our role in the Licking County community. These services go beyond our traditional sheltering of abused, neglected, and homeless pets.

Low-Cost Vaccine Clinic - This is a drop-in clinic for dogs and cats, walk-ins are welcome. A variety of non-surgical services are available. LCHS hosts this clinic three times a month and it is administered by Licensed Ohio Veterinarian Dr. Jenny Pfendner.

Low-Cost Spay/Neuter Clinic - This clinic is administered by Rascal’s Mobile Unit and a variety of surgical and non-surgical services are offered. Participants must come to LCHS to register and pay for all services in advance. This clinic is offered twice a month, one for cats and one for dogs.

Columbus State Spay/Neuter Clinic - Through a unique partnership with Columbus State Community College, LCHS is offering more low-cost spay/neuter options to the community. Using LCHS facilities, local veterinarians from Refugee Canyon will be assisted by Columbus State Vet Tech students.

Pet Respite - Pet Respite Services of Licking County is a program designed to provide short-term pet respite care to income eligible seniors who 60+ and experiencing a health crisis. There is a sliding scale fee based on income, and the respite is for 30 days with a possible extension.

Foster Program - The goal of foster care is to save the life of an animal by supplying needed supportive care. Socialization, medical treatment, grooming, exercise, and extra attention is given to the pet. Foster is a critical bridge between intake and permanent adoption. Those who are interested in fostering a pet must also complete a volunteer application.

Pet Food Pantry – Pet owners in need of some assistance in feeding their pet can come to LCHS and request a bag of food that has been donated to the shelter.  LCHS is happy to donate a bag of food to the pet owner once a month.  All that is needed is a photo ID.   

Meals on Wheels: Pet Food Pantry – LCHS has partnered with the Licking County Aging Program to provide free cat and dog food for pet owning Meals on Wheels recipients in Licking County. There are 8 donation sites in Licking County, and LCHS volunteers pick-up the donations once a month and bring them to LCAP for distribution.

Pet Sponsorship – If someone wants to help LCHS’s homeless cats and dogs, but cannot adopt themselves, they can be a sponsor! A monthly sponsorship helps provide food, healthcare, and a safe environment for a cat or dog who is waiting for adoption. Sponsors will receive a picture and a message from their sponsored pet. When the sponsored pet is adopted, the sponsor will be assigned a new pet. There are different sponsorship plans, so please see LCHS’s website for details.

Dog Obedience Program - Gayle Mulvey is LCHS’s Dog Training Instructor and she is an incredible resource. Gayle offers a variety of dog training classes for all levels. The classes are not just available for people who adopt from LCHS, any community member is encouraged to register. Classes meet at LCHS at the same day/time for 6 weeks and cost $85. Details about the program are on LCHS’s website.

Thornwood Society - Members of the Thornwood Society help ensure that the new shelter isn’t an end, but a beginning. It recognizes individuals and families who have invested in our future by making a planned gift in their wills, trusts, or estate plans. Should a Thornwood Society member’s pet outlive their owner, LCHS promises to care for the pet and re-home it into a loving family. This gives peace to aging pet owners, knowing their furry friends will be safe.

Governance & Staff

Board Chair: Ms. Amy Davison Esquire, Assistant Prosecuting Attorney Business Affiliation: City of Newark, Ohio

CEO: Ms. Lori Carlson, Executive Director

Board Size: 12

Staff: 20

Fund Raising
Method(s) used: Direct Mail Appeals Invitations to Fundraising Events Print Advertisements (Newspapers, Magazines, etc.) Television Appeals Radio Appeals Grant Proposals Internet Appeals Planned Giving Arrangements Appeals via Social Media (Facebook, etc.)

% of Related Contributions on Fundraising: 11.26%

Tax Status

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.

Financial

The following information is based on Licking County Humane Society's CPA Reviewed Financial Statements for the fiscal year ending Saturday, December 31, 2016.

Source of Funds
Legacy and Bequest Donations $363,436
Sponsor-A-Pet Donations $38,450
Adoption Fees $172,774
Special Events Income $173,850
Other Donations $177,743
Capital Campaign $4,850
Investment Income $82,789
Grant Income $38,825
Other Income $147,012
In-Kind Revenue $20,884
Total Income: $1,220,613
 
Fusion Chart
 
Program Expenses: $556,664
Fundraising Expenses: $92,137
Administrative Expenses: $121,248
Total Expenses: $770,049
 
Income in Excess of Expenses: $450,564
 
Beginning Net Assets: $2,275,540
Ending Net Assets: $2,726,104
Total Liabilities: $215,434
Total Assets: $2,941,538

BBB Comment

A BBB Accredited Charity since June, 2016. BBB has determined that in addition to meeting BBB's 20 Standards for Charity Accountability, Licking County Humane Society, Inc. adheres to the BBB Code of Business Practices, which includes a commitment to make good faith efforts to resolve any complaints. Charities that display the BBB Accredited Charity Seal pay a fee for review/monitoring and to support BBB's services to the public. BBB accreditation does not mean this charity's programs or services have been evaluated or endorsed by BBB or that BBB has made a determination as to this charity's competency in performing services.



An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

Standards Legend

  • Meets Standards IconMeets Standards
  • Standards Not Met IconStandards Not Met
  • Did Not Disclose IconDid Not Disclose
  • Review in Progress IconReview in Progress
  • Unable to Verify IconUnable to Verify
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Standard 1: Board Oversight


Description:

Organizations shall have a board of directors that provides adequate oversight of the charity's operations and its staff. Indication of adequate oversight includes, but is not limited to, regularly scheduled appraisals of the CEO's performance, evidence of disbursement controls such as board approval of the budget, fund raising practices, establishment of a conflict of interest policy, and establishment of accounting procedures sufficient to safeguard charity finances.

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Standard 2: Board Size


Description:

Soliciting organizations shall have a board of directors with a minimum of five voting members.

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Standard 3: Board Meetings


Description:

An organization shall have a minimum of three evenly spaced meetings per year of the full governing body with a majority in attendance, with face-to-face participation. A conference call of the full board can substitute for one of the three meetings of the governing body. For all meetings, alternative modes of participation are acceptable for those with physical disabilities.

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Standard 4: Board Compensation


Description:

Not more than one or 10% (whichever is greater) directly or indirectly compensated person(s) serving as voting member(s) of the board. Compensated members shall not serve as the board's chair or treasurer.

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Standard 5: Conflict of Interest


Description:

No transaction(s) in which any board or staff members have material conflicting interests with the charity resulting from any relationship or business affiliation. Factors that will be considered when concluding whether or not a related party transaction constitutes a conflict of interest and if such a conflict is material, include, but are not limited to: any arm's length procedures established by the charity; the size of the transaction relative to like expenses of the charity; whether the interested party participated in the board vote on the transaction; if competitive bids were sought and whether the transaction is one-time, recurring or ongoing.

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Standard 6: Effectiveness Policy


Description:

Have a board policy of assessing, no less than every two years, the organization's performance and effectiveness and of determining future actions required to achieve its mission.

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Standard 7: Effectiveness Report


Description:

Submit to the organization's governing body, for its approval, a written report that outlines the results of the aforementioned performance and effectiveness assessment and recommendations for future actions.

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Standard 8: Program Expenses


Description:

Spend at least 65% of its total expenses on program activities.

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Standard 9: Fund Raising Expenses


Description:

Spending should be no more than 35% of related contributions on fund raising. Related contributions include donations, legacies, and other gifts received as a result of fund raising efforts.

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Standard 10: Accumulating Funds


Description:

Avoid accumulating funds that could be used for current program activities. To meet this standard, the charity's unrestricted net assets available for use should not be more than three times the size of the past year's expenses or three times the size of the current year's budget, whichever is higher.

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Standard 11: Audit Report


Description:

Make available to all, on request, complete annual financial statements prepared in accordance with generally accepted accounting principles. When total annual gross income exceeds $500,000, these statements should be audited in accordance with generally accepted auditing standards. For charities whose annual gross income is less than $500,000, a review by a certified public accountant is sufficient to meet this standard. For charities whose annual gross income is less than $250,000, an internally produced, complete financial statement is sufficient to meet this standard.

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Standard 12: Detailed Expense Breakdown


Description:

Include in the financial statements a breakdown of expenses (e.g., salaries, travel, postage, etc.) that shows what portion of these expenses was allocated to program, fund raising, and administrative activities. If the charity has more than one major program category, the schedule should provide a breakdown for each category.

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Standard 13: Accurate Expense Reporting


Description:

Accurately report the charity's expenses, including any joint cost allocations, in its financial statements. For example, audited or unaudited statements which inaccurately claim zero fund raising expenses or otherwise understate the amount a charity spends on fund raising, and/or overstate the amount it spends on programs will not meet this standard.

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Standard 14: Budget Plan


Description:

Have a board-approved annual budget for its current fiscal year, outlining projected expenses for major program activities, fund raising, and administration.

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Standard 15: Truthful Materials


Description:

Have solicitations and informational materials, distributed by any means, that are accurate, truthful and not misleading, both in whole and in part. Appeals that omit a clear description of program(s) for which contributions are sought will not meet this standard. A charity should also be able to substantiate that the timing and nature of its expenditures are in accordance with what is stated, expressed, or implied in the charity's solicitations.

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Standard 16: Annual Report


Description:

Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fund raising and administrative categories as in the financial statements, and (iii) ending net assets.

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Standard 17: Website Disclosures


Description:

Include on any charity websites that solicit contributions, the same information that is recommended for annual reports, as well as the mailing address of the charity and electronic access to its most recent IRS Form 990.

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Standard 18: Donor Privacy


Description:

Address privacy concerns of donors by (a) providing in written appeals, at least annually, a means (e.g., such as a check off box) for both new and continuing donors to inform the charity if they do not want their name and address shared outside the organization, (b) providing a clear, prominent and easily accessible privacy policy on any of its websites that tells visitors (i) what information, if any, is being collected about them by the charity and how this information will be used, (ii) how to contact the charity to review personal information collected and request corrections, (iii) how to inform the charity (e.g., a check off box) that the visitor does not wish his/her personal information to be shared outside the organization, and (iv) what security measures the charity has in place to protect personal information.

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Standard 19: Cause Marketing Disclosures


Description:

Clearly disclose how the charity benefits from the sale of products or services (i.e., cause-related marketing) that state or imply that a charity will benefit from a consumer sale or transaction. Such promotions should disclose, at the point of solicitation: (a) the actual or anticipated portion of the purchase price that will benefit the charity (e.g., 5 cents will be contributed to abc charity for every xyz company product sold), (b) the duration of the campaign (e.g., the month of October), (c) any maximum or guaranteed minimum contribution amount (e.g., up to a maximum of $200,000).

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Standard 20: Complaints


Description:

Respond promptly to and act on complaints brought to its attention by the BBB Wise Giving Alliance and/or local Better Business Bureaus about fund raising practices, privacy policy violations and/or other issues.