If yes, click here to login.
BBB Accredited Business since
Phone: (866) 314-5995 200 E Campus View Blvd, Ste. 200, Columbus, OH 43235 View Additional Web Addresses
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Resort One International offers vacation travel and buying club memberships to corporations and other businesses. As well as legal mediation and timeshare exit strategies.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Resort One International meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Resort One International include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jeffrey J Hall, President/CEO Ms. Jessica Hall, Customer Service Director Mr. Lee Michaels, Corporate Counsel
Travel Clubs Timeshare Resale and Rental Marketing Vacation Rentals
Method(s) of Paymentpayment methods vary by authorized sellers policies, All sales are made by third party Agents and marketing entities.
Refund and Exchange PolicyConsumers should refer to their contract for details regarding cancellation policies.
Alternate Business NamesROI Legal Mediation Services
Industry TipsVacation & Travel - BBB Tips
200 E Campus View Blvd, Ste. 200
Columbus, OH 43235 (866) 314-5995 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Please do not contact us by phone, we want all communication in writing One of the Reasons that we purchased the promotion product by Resort One International was because Ohio BBB did not display any issues with the company and that it carried it best rating.However, Resort One International failed to deliver on everything that we were promised and has proven to be a scam therefore we are requesting a full refund of the $8,995
Desired Settlement: Refund of the entire amount.
We have made every effort to satisfy this customer. We refute his allegations. We've made numerous calls, emails, and in person contacts to help him. We request BBB schedule legally binding arbitration to end this matter.
Read Complaint Details
Complaint: 9/11/13 we paid $4800.00 to Resort One Int. for concierge services, which we did not receive. Over $6,631.50 of unauthorized charges were put on our credit card without our consent. Between 9/11/13 and 12/1/13 Resort One quoted us prices for an Alaskan cruise and airfare from Houston - Seattle - Houston. On 12/10/13 Melissa S. send an email saying she would offer a 15% discount for payments received by 12/16/13. We sent our payments IN FULL for cruise and air. Additional charges of $2,201.50 were charged to my credit card and reported to Melissa. When contacted, Melissa said it was "an error to be reversed" and she would credit my card. As of this date 7/13/14, there is still no credit on my account. We arrived at the Houston Airport on 6/28/14, to be told by United Airlines that we only had one-way tickets to Seattle. While on the cruise I was contacted by the shipline service desk that my credit card was cut off because I was over my limit. I contacted Discover Card and was told Resort One had given United Airline my credit card number to charge airline tickets of $2,262.00 and $2,168.00 all of which were totally unauthorized and without my permission as we had already paid for these tickets in December, 2013.
Desired Settlement: We want the initial $4,800.00 we paid for "concierge service" not received. We want the $6,631.50 of fraudulent and unauthorized charges returned by money order to me. I have suffered embarrassment with my family and am horrified by the lies, fraud, and theft. I am seeking compensation for the stress this company has caused me.
Business Response: I have talked to Melissa from our concierge department and she explained to me that we have never received a dime directly for any such services. However she did receive travel information and requests from the said customer and had arranged the air travel through Faruke at Blue Vida Travel a third party provider. Blue Vida has informed me that there were many relatives traveling and payment was made by various separate relatives and or friends. This became confusing and Blue Vida is currently trying to sort out the situation. It is my understanding that the party has already traveled and has taken the trip. I have no knowledge and have received zero dollars for any said travel plans. I hereby request a copy of the credit card statement showing and proving that Resort One was actually paid these alleged amounts. I have spoken with Blue Vida and it appears that the same party has complained to the Dallas BBB about Blue Vida Travel and they claim they have answered the same complaint. I feel that the customer knows that they did not plan their flights with Resort One. It is disclosed in all of our contracts that we do not deal with or promote discounted air fare. We Deny any responsibility to any such claim at this time.
Consumer Response: I am rejecting this response because: Melissa S. CTC, Resort One Concierge, Dallas, Texas, 866-926-1777 and Greg C. Resort One Concierge, Blue Vida Travel, Dallas, Texas,, 866-926-1777, cell: 813-358-6096 both received numerous payments for the cruise and airfare on our behalf. We have documentation to support all our payments. After many emails requesting information on our airline tickets, on June 9, 2014 @ 12:18 we were told by Greg C, "Your tickets and flights are fine. We got you good prices on your tickets but we do use UNCONVENTIONAL MEANS to do so". By the end of December, 2013, we had the cruise and airfare paid for in full. I did not authorize any additional charges on my credit card after the end of December, 2013 and therefore am rejecting your response.
Problems with Product/Service
Read Complaint Details
Complaint: My husband and I attended a sales presentation in January and paid $5,094 for a lifetime membership in Resort One Travel & Vacation Club. We were told that this would enable us to have 2 weeks a year in a Condo of our choice in destinations around the world and other travel offers at deeply discounted prices. So far, booking of anything we would like has been impossible. The site says 'sorry this is not available at this time', even 6-10 months out. The destinations I have seen that are available are not any cheaper than I could have found on my own. I have called them numerous times and have yet to receive a call-back. We are retired on a limited income and thought this would be a way to afford the travel we have never been able to take. We should have been smarter!
Desired Settlement: We would like a full refund. These kind of false offers need to be stopped. They are taking advantage of people.
Business Response: Dear BBB, After receiving your notice this morning in regards to **** ******* ******** I immediately called both Concierge services and Member services to find out more about the complaint referred to you the BBB. I asked Mr. *** ******** in our verification and legal department to call and respond to Mrs. ******** directly to get a more precise picture of what her concerns actually are. In short the sales team and more over Mr. ***** allegedly failed to instruct her on how to navigate our web site correctly so she can adequately purchase condo accommodations. In reviewing their condo search's performed it was blank. That clearly shows me that a request was never completely completed for the same. To my knowledge Mrs. ******** was walked through and directed to our Resort One Advantage Condo site and was pleasantly pleased with her findings. In closing this complaint is with the third party sales team and not with Resort One Member services. We are very committed to servicing are members and thank the BBB for bringing this misunderstanding to our attention. Yours Truly,