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BBB Accredited Business since
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This company offers resale and new clothing, shoes, accessories, household items, furniture, jewelry, bedding, toys & electronics.
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A BBB Accredited Business since
BBB has determined that Ohio Thrift Stores meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Ohio Thrift Stores include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Omar Shayani, CEO Ms. Marlene Baisden, Contact Mr. Chris Groves, Vice President of Operations
Thrift Shops Womens Apparel - Retail Clothing - Retail Antiques - Dealers Boys Clothing & Furnishings - Retail Childrens & Infants Wear - Retail Collectibles Mens Clothing & Furnishings - Retail
Alternate Business NamesOhio Thrift Inc.
100 Washington Sq
Washington Court House, OH 43160 (740) 333-4444 Directions
3080 Southwest Blvd
Grove City, OH 43123 Directions
3551 Cleveland Ave
Columbus, OH 43224 Directions
4030 W Broad St
Columbus, OH 43228 Directions
4618 E Broad St
Columbus, OH 43213 Directions
5714 Columbus Sq
Columbus, OH 43231 (614) 351-2900 Directions
5738 Columbus Sq
Columbus, OH 43231 Directions
Central Point Shopping Center 647 Harrisburg Pike
Columbus, OH 43223 Directions
Great Southern Shopping Center 67 Great Southern Blvd
Columbus, OH 43207 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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BBB Complaint Process
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What government actions does BBB report on?
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BBB Reporting Policy
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Additional Phone Numbers
- (614) 263-7993(Phone)
- (614) 272-6281(Phone)
- (614) 275-4196(Phone)
- (614) 351-2901(Phone)
- (614) 491-5305(Phone)
- (614) 714-2444(Phone)
- (614) 751-6936(Phone)
- (614) 820-2324(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: The consumer purchased a shirt from the supplier and wished to return the shirt. The consumer had the receipt with him when he attempted to return the product but the supplier would not accept a return because the shirt did not have a tag on it; the tag was discarded by the consumer on accident. The return policy was not posted conspicuously in the establishment.
Desired Settlement: The consumer would like to exchange the shirt for a larger size.
I thank you for your complaint. We as a retailer are always striving not only to increase our customer service aspect and environment, but our experience overall. At all of our locations our EXCHANGE policy is posted in obvious areas of the store, normally they are located at the checkout area. Not only are these posted at our checkout areas, the exchange policy is attached to every receipt printed. Regardless the item, wither it is new furniture, closeouts, or gently used merchandise the following is printed;
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Read Complaint Details
Complaint: In the Ohio Thrift stores, they have posted on the interior store walls, Its a HUGE sign, i.e. red tags 25% off, green 50% off, yellow 75% off. While at the check out, I said to the clerk, "I never find any article on sale, is there a group of people who just come in on the first day of the sale and buy everything?" She then said "I'm just going to be honest with you, everything that is on sale is in the back. They call it 'ragging', but they have us go through and pull everything off the racks that is going to be on sale. It really bother me, because people who could really use the deals aren't getting them. The only deal is when they have the 50% off days." "I only get here about five times a year, but that would explain why I never see any sales tags." She wished me a good day and I left.
Desired Settlement: It is obvious that this practice is in violation of fair business practices and false advertising. The company needs to stop 'ragging' their merchandise and let the consumer have the opportunity to purchase what they claim is on sale.
YOUR OWN EMPLOYEE INFORMED ME THAT YOU INTENTIONALLY PULL ALL THE DISCOUNTED MERCHANDISE OFF THE SHELVES. YOU CALL IT 'RAGGING' BUT THE FACT IS, THAT THE CLOTHES ARE ALL STILL IN THE BACK AND THREE WEEKS LATER, AFTER ALL THE DISCOUNTS ARE TAKEN, THOSE SELECTED COLORED TAGS ARE PUT BACK ON THE SALES FLOOR ONCE AGAIN!
FOR A COUPLE REASONS, I BELIEVE THE CLERK. YOU HAVE HUNDREDS OF ITEMS ON THE FLOOR AND NOT ONE OF THE DISCOUNTED TAGS IS TO BE FOUND. WHILE I CAN UNDERSTAND THAT MANY ITEMS WOULD BE CLEARED OUT, (IF GIVEN THE CHANCE TO BE PURCHASED ON DISCOUNT), BUT EVERY DISCOUNTED ITEM? NOT POSSIBLE. ALSO, WHY WOULD THEY HAVE LIED? THE TRUTH IS HE/SHE ISN'T LYING, HE/SHE HAS A GUILTY CONSCIOUS AND DOESN'T KNOW WHAT TO DO ABOUT THE SITUATION.
OHIO THRIFT NEEDS TO OWN UP TO ITS OWN ADVERTISED SALE AND KEEP THE DISCOUNTED MERCHANDISE OUT FOR PUBLIC PURCHASE.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.