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BBB Accredited Business since

Ohio Thrift Stores

Additional Locations

Phone: (614) 351-2900 Fax: (614) 351-2904 View Additional Phone Numbers 5714 Columbus Sq, Columbus, OH 43231 http://www.ohiothriftinc.com

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Description

This company offers resale and new clothing, shoes, accessories, household items, furniture, jewelry, bedding, toys & electronics.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ohio Thrift Stores meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Ohio Thrift Stores include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ohio Thrift Stores
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: December 09, 2003 Business started: 01/01/1988 Business started locally: 01/01/1988 Business incorporated: 12/21/1987 in OH
Type of Entity

Corporation

Business Management
Mr. Omar Shayani, CEO Ms. Marlene Baisden, Contact Mr. Chris Groves, Vice President of Operations
Contact Information
Customer Contact: Mr. Chris Groves, Vice President of Operations
Principal: Mr. Omar Shayani, CEO
Business Category

Thrift Shops Womens Apparel - Retail Clothing - Retail Antiques - Dealers Boys Clothing & Furnishings - Retail Childrens & Infants Wear - Retail Collectibles Mens Clothing & Furnishings - Retail

Alternate Business Names
Ohio Thrift Inc.

Additional Locations

  • 100 Washington Sq

    Washington Court House, OH 43160 (740) 333-4444

  • 3080 Southwest Blvd

    Grove City, OH 43123

  • 3551 Cleveland Ave

    Columbus, OH 43224

  • 4030 W Broad St

    Columbus, OH 43228

  • 4618 E Broad St

    Columbus, OH 43213

  • 5714 Columbus Sq

    Columbus, OH 43231 (614) 351-2900

  • 5738 Columbus Sq

    Columbus, OH 43231

  • Central Point Shopping Center  647 Harrisburg Pike

    Columbus, OH 43223

  • Great Southern Shopping Center  67 Great Southern Blvd

    Columbus, OH 43207

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (614) 263-7993(Phone)
  • (614) 272-6281(Phone)
  • (614) 275-4196(Phone)
  • (614) 351-2901(Phone)
  • (614) 491-5305(Phone)
  • (614) 714-2444(Phone)
  • (614) 751-6936(Phone)
  • (614) 820-2324(Phone)
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Complaint Detail(s)

3/17/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The consumer purchased a shirt from the supplier and wished to return the shirt. The consumer had the receipt with him when he attempted to return the product but the supplier would not accept a return because the shirt did not have a tag on it; the tag was discarded by the consumer on accident. The return policy was not posted conspicuously in the establishment.

Desired Settlement: The consumer would like to exchange the shirt for a larger size.

Business Response: I thank you for your complaint.  We as a retailer are always striving not only to increase our customer service aspect and environment, but our experience overall.  At all of our locations our EXCHANGE policy is posted in obvious areas of the store, normally they are located at the checkout area.  Not only are these posted at our checkout areas, the exchange policy is attached to every receipt printed.  Regardless the item, wither it is new furniture, closeouts, or gently used merchandise the following is printed;

ALL SALES FINAL

No Returns
No Refunds
EXCHANGES ONLY

Item(s) can be exchanged within 14 days of the original date of purchase with the original receipt and tags.  Item(s) can be exchanged for purchase of other item(s) of equal or higher value.

No cash refunds or credit.
Furniture, mattresses and computers are excluded from exchange.

The nature of our business is not one that a detail inventory can be kept for every item sold.  This sole reason is why we require that the receipt and tags be represented for exchange.  There is no way for us to determine that the product sold is actually the product that is being represented without proper identification (Receipt and tags).   

I greatly appreciate your time to correspond with your complaint. 


BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/4/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: In the Ohio Thrift stores, they have posted on the interior store walls, Its a HUGE sign, i.e. red tags 25% off, green 50% off, yellow 75% off. While at the check out, I said to the clerk, "I never find any article on sale, is there a group of people who just come in on the first day of the sale and buy everything?" She then said "I'm just going to be honest with you, everything that is on sale is in the back. They call it 'ragging', but they have us go through and pull everything off the racks that is going to be on sale. It really bother me, because people who could really use the deals aren't getting them. The only deal is when they have the 50% off days." "I only get here about five times a year, but that would explain why I never see any sales tags." She wished me a good day and I left.

Desired Settlement: It is obvious that this practice is in violation of fair business practices and false advertising. The company needs to stop 'ragging' their merchandise and let the consumer have the opportunity to purchase what they claim is on sale.

Business Response: **** *********

I would like to thank you in advance for raising concern over your complaint.  At many of our locations we produce tens of thousands of items every single week.  Once these items reach a certain time limit on the sales floor they will go on a discounted sale, of either 25%, 50%, or 75% off.  Many of our patrons do seek out the new and sale items, so that they can have first selection of the newly discounted items, or the newly produced items. 
Normally, we have two 50% off sales a month.  As I am sure you will agree, with having two 50% off sale days, as well as the weekly sale items on the sale floor items move rather quickly, which can quickly deplete inventory.  This is just not applicable for sale merchandise, but all merchandise as a whole.  It is not our practice to pull/rag the sale items only.  I do apologize for the miscommunication that one of our cashiers may have conveyed. 
Again, I greatly appreciate your concern.  We as a company are always striving to better not only the customers experience but the company as a whole.  We will research/investigate the matter at hand and will strive to make this experience better.

If I can be of any service please feel free to contact me.

Regards,
***** ******

Consumer Response:

   YOUR OWN EMPLOYEE INFORMED ME THAT YOU INTENTIONALLY PULL ALL THE DISCOUNTED MERCHANDISE OFF THE SHELVES. YOU CALL IT 'RAGGING' BUT THE FACT IS, THAT THE CLOTHES ARE ALL STILL IN THE BACK AND THREE WEEKS LATER, AFTER ALL THE DISCOUNTS ARE TAKEN, THOSE SELECTED COLORED TAGS ARE PUT BACK ON THE SALES FLOOR ONCE AGAIN! 
 FOR A COUPLE REASONS,  I BELIEVE THE CLERK.  YOU HAVE HUNDREDS OF ITEMS ON THE FLOOR AND NOT ONE OF THE DISCOUNTED TAGS IS TO BE FOUND.  WHILE I CAN UNDERSTAND THAT MANY ITEMS WOULD BE CLEARED OUT, (IF GIVEN THE CHANCE TO BE PURCHASED ON DISCOUNT), BUT EVERY DISCOUNTED ITEM?   NOT POSSIBLE.  ALSO, WHY WOULD THEY HAVE LIED?    THE TRUTH IS HE/SHE ISN'T LYING, HE/SHE HAS A GUILTY CONSCIOUS AND DOESN'T KNOW WHAT TO DO ABOUT THE SITUATION.
   OHIO THRIFT NEEDS TO OWN UP TO ITS OWN ADVERTISED SALE AND KEEP THE DISCOUNTED MERCHANDISE OUT FOR PUBLIC PURCHASE. 


Regards,
*** ********






























BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

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