Business ProfileforPODS - On Demand Storage, LLC

As a business owner myself I understand the importance of reviews, good and bad. So I do not leave reviews without careful consideration. I ordered a pod for a property we are building on, I do not live on site but about 10 min away. I was very clear about a call ahead before hand, 1 hour, 30 min or 15min would work for me but I received none on the day of delivery. The pod was placed in front of main door to a 2500 sg ft barn that had equipment we needed to access and driver left. The next day I went out and discovered the pod, not in correct place. I called and they said that they had called a number they had on file (not even close to mine) after some discussion they told me they would send someone out to move, no charge. A week later they arrived and moved. After months of the pod being on site we were ready to have them pick it up. Called and they stopped out to pick up. They charged my card just under $330 for the next month 4 days into new billing cycle. The rep I spoke with was the rudest customer service rep I've spoken to in 20yrs, after condosendingly explaining to me how lucky I was that she wasn't charging me for the initial move, which was their fault to begin with. She didn't address my issue at all and was combative from the start.My issue was that I could not use the pod for the first 7 days of my contract because it was placed incorrectly and I was not contacted beforehand and when we went 4 days in to the next billing cycle I was charged an additional $330 for the entire month. I'm a very reasonable person and I work with a lot of companies and most, in my opinion, are great. I have use pods for many, many years for my companies and personally but will rethink that moving forward. My resolution was simply a refund of the $330 because I could not use the pod for the first 7 days and only ran a couple of days into next billing cycle.UPDATE: They actually did charge an additional $66.50 for moving Pod they placed in wrong location.