BBB Business Review

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BBB Accredited Business since

Rainbow Hot Tubs & Spas, Inc.

Phone: (614) 847-9787 Fax: (614) 847-0119 6333 Busch Blvd, Columbus, OH 43229 http://www.rainbowhottubs.com


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Description

This company offers hot tubs, spas, saunas, gazebos and retractable awnings.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Rainbow Hot Tubs & Spas, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Rainbow Hot Tubs & Spas, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

1 Customer Review on Rainbow Hot Tubs & Spas, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: October 19, 1988 Business started: 06/01/1976 in OH Business incorporated 06/01/1986 in OH
Type of Entity

Corporation

Business Management
Ms. Lisa Wertz, President Mr. Rick Wertz, Vice President
Contact Information
Principal: Ms. Lisa Wertz, President
Customer Contact: Mr. Rick Wertz, Vice President
Business Category

Spas & Hot Tubs - Dealers Spas & Hot Tubs - Service & Repair Spas & Hot Tubs - Supplies & Parts Sauna Equipment & Supplies Gazebos Awnings & Canopies

Hours of Operation
M: 10:30 AM - 6:00 PM
T: 10:30 AM - 6:00 PM
W: 10:30 AM - 6:00 PM
Th: 10:30 AM - 6:00 PM
F: 10:30 AM - 6:00 PM
S: 10:30 AM - 5:00 PM
Alternate Business Names
Rainbow Specialty Products
Additional Information

BBB General Statement on Contracts: With any business transaction, you should obtain in writing, read and thoroughly understand all terms and conditions of the purchase before placing an order, paying any money or signing an agreement. Be sure to have any verbal promises included in the written agreement before you sign. And, always keep a copy of what you sign for your personal records.


Customer Review Rating plus BBB Rating Summary

Rainbow Hot Tubs & Spas, Inc. has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.