BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Bob Evans Farms, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Bob Evans Farms, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 16 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||16|
|Total Closed Complaints||16|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Type of Entity
Business ManagementMr. Mark Hood, Intrim Chairman of the Board & CEO Ms. LeeAnn Barga, Manager Customer Relations Mr. John Fisher, VP of Operations Jackie L Gloyd, Executive Administrative Assistant Mr. Steve Shafer, Restaurant Operations Manager Mr. Mike Townsley, Pres., Bob Evans Farms, Inc Food Products Division
Alternate Business NamesBob Evans Restaurant
Bob Evans Farms Inc corporate headquarters are located at 3776 S High St in Columbus, Ohio, and the company owns and operates full-service, family restaurants in 18 states, located primarily in the East North Central, mid-Atlantic and Southern United States. The scope of this report covers the corporate headquarters and locations in the Central Ohio service area. Separate BBB reports on other locations are available at www.bbb.org.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview