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Find a Location

Payne's Pizza & More has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforPayne's Pizza & More

    Pizza
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/18/2011

    Years in Business: 23

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This is a full service restaurant and pizza shop.

    Products & Services

    Pizza

    Business Details

    Location of This Business
    1624 Marion Mount Gilead Rd, Marion, OH 43302-5822
    BBB File Opened:
    4/10/2006
    Years in Business:
    23
    Business Started:
    10/1/2000
    Date of New Ownership:
    5/1/2022
    Accredited Since:
    2/18/2011
    Alternate Business Name
    • Lucas Partners LLC
    Hours of Operation

    Primary

    M:
    10:30 AM - 9:30 PM
    T:
    10:30 AM - 9:30 PM
    W:
    10:30 AM - 9:30 PM
    Th:
    10:30 AM - 9:30 PM
    F:
    10:30 AM - 9:30 PM
    Sa:
    10:30 AM - 9:30 PM
    Su:
    10:30 AM - 9:30 PM
    Business Management
    • Ms. Kayla Lucas, Owner/Agent
    Contact Information

    Principal

    • Ms. Kayla Lucas, Owner/Agent

    Customer Contact

    • Ms. Kayla Lucas, Owner/Agent
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/13/2024

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    I ordered online my food online the food never came so I called Paynes pizza and asked where my order is they said it’s already been delivered I said to where they gave me the address and I said no that’s not the address I gave them the correct address. And the manager told me he will not refund or remake my order and send it to the correct address he said it was my fault I told him no I looked at the address before I submitted my order it was a computer glitch. And he became rude with me and said nothing he can do.. I called the tanning salon where they dropped my food at they said a guy came in and dropped it off didn’t ask for a name or anything.. they had my number they could have called me.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Donnie P

    1 star

    08/06/2021

    We order from Paynes in Delaware once a week. The last order they messed up but we just let it go. But today I just cant. We ordered 2 subs no tomatoes and expressed we have an allergy, xtra cheese xtra onion. We let them know last time they messed up so please check before it leaves the shop. So the subs arrive and I tip the delivery guy (always tip) tell him to have a nice day. Check the subs and no xtra onion no xtra cheese and both stacked with tomatoes. So my wife calls the shop and the ***************** who took the order said we never said no tomatoes and got an attitude. Why would someone with tomato allergies order a sub with tomato? So we asked what about the other toppings we asked for, and had nothing to say. So the wife just gave up on it.

    Local BBB

    BBB of Central Ohio

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