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Description

We offer and service paintball guns and equipment, airsoft guns and accessories, adult airguns, and various other sporting goods and shooting sports items.  We also operate SplatterPark, a facility for paintball.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Central Ohio Paintball, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Central Ohio Paintball, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Central Ohio Paintball, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 21, 1995 Business started: 12/01/1994 in OH Business incorporated 12/12/1994 in OH
Type of Entity

Corporation

Business Management
Mr. Mike A Miller, Owner Mr. Jim D'Amico, Operations Manager Mr. Matt Muster, Purchasing Manager Mr. Tommy D Zellers Jr., Store Manager
Contact Information
Principal: Mr. Mike A Miller, Owner
Customer Contact: Mr. Matt Muster, Purchasing Manager
Business Category

Paintball - Games & Supplies Gun Dealers Sporting Goods - Retail Recreation Centers Event Planners Event Planners - Corporate

Hours of Operation
M: 11:00 AM - 7:00 PM
T: 11:00 AM - 7:00 PM
W: 11:00 AM - 7:00 PM
Th: 11:00 AM - 7:00 PM
F: 11:00 AM - 7:00 PM
S: 11:00 AM - 5:00 PM
Su: Closed
Method(s) of Payment
Cash, check, major credit cards, Visa, MasterCard, Discover, American Express, wire transfer.
Refund and Exchange Policy
30 day refund or exchange - a restocking fee may apply - see store for details.
Alternate Business Names
Airsoft Alpha Alpha Star Tactical Paintball Discounters Paintball Ohio Prepper Discounters SplatterPark Paintball & AIrsoft

Additional Locations

  • 3061 Silver Dr

    Columbus, OH 43224 (614) 784-1104

  • 5560 Co 109 Rd

    Mount Gilead, OH 43338 (419) 946-4964

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I orderd10 3skul co2 tanks from the company and they sent me 10 other brand tanks one of which leaks. I called them and they would not replace the tank at their cost, I must pay to ship it back. I then opened a long chat with them on their website and again was told they would not replace even though they sent a differant brand then I ordered. I explained I already paid for 10 working tanks to be shipped to me and that they sent the wrong ones of which one was defective. Again got nowhere. They claimed they were just the retailer and the last comment was "Have a nice day". I'm taking 8 boys on a senior trip to a cabin in Kentucky for a week because my son asked me to because the other boys could not afford the $3.000.00 to go to the Bahamas. I'm on a tight budget and every penny counts.

Desired Settlement: I would like them to send me a prepaid shipping label and container and replace the defective tank. I need this by April 3rd. If they would like to send the tank with a return label I could use the same package to return the faulty tank back to them. They can place more trust in me than I have in them so far. But that's their choice.

Business Response:

We have contacted the customer on 2-11-15 and left a voicemail. We are going to ship a replacement tank today. Along with a prepaid return label.  This should satisfy the customers desired outcome including having the replacement by April 3rd.  

Business Response:

We have contacted the customer on 2-11-15 and left a voicemail. We are going to ship a replacement tank today. Along with a prepaid return label.  This should satisfy the customers desired outcome including having the replacement by April 3rd.  

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Central Ohio Paintball, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)