This Business Is Not BBB Accredited

Comenity Capital Bank

Comenity Capital Bank

(800) 820-8932

Comenity Capital Bank

14 years in business
Headquarters
PO Box 182025
Columbus, OH 43218-2025
Additional Email Addresses
  • bbbcomplaints@alliancedata.com
BBB File Opened: 11/29/2006
Business Started: 01/01/2003
Type of Entity
Corporation
Business Management
  • Ms. Kelly Tuthill, Manager, Complaints Management
  • Andrea Moss, President, Comenity Capital Bank
Business Category
  • Credit Cards & Plans
Additional Information
  • Because the company processes commercial credit card accounts and billing statements for many businesses nationwide, the company advised in a letter to the BBB that an account number is necessary to address communication from our BBB in a timely man...

Alternate Business Names
  • Blair (credit accounts handled by Comenity Capital Bank)
  • Fastline (credit accounts handled by Comenity Capital Bank)
  • Carter Lumber DIY(credit accounts handled by Comenity Capital Bank)
  • Venue (credit accounts handled by Comenity Capital Bank)
  • American TV(credit accounts handled by Comenity Capital Bank)
  • Gardner White (credit accounts handled by Comenity Capital Bank)
  • HSN (credit accounts handled by Comenity Capital Bank)
  • Med Money (credit accounts handled by Comenity Capital Bank)
  • Osh Commercial Services (credit accounts handled by Comenity Capital Bank)
  • Southern Pipe (credit accounts handled by Comenity Capital Bank)
  • Haband (credit accounts handled by Comenity Capital Bank)
  • Smile Generation Financial (credit accounts handled by Comenity Capital Bank)
  • J.Jill (credit accounts handled by Comenity Capital Bank)
  • Orchard Supply Hardware (credit accounts handled by Comenity Capital Bank)
  • American Laser Skincare (credit accounts handled by Comenity Capital Bank)
  • Petland (credit accounts handled by Comenity Capital Bank)
  • Virgin America Visa (credit accounts handled by Comenity Capital Bank)
  • Draper's & Damon's (credit accounts handled by Comenity Capital Bank)
  • Tiger Direct (credit accounts handled by Comenity Capital Bank)
  • The Tog Shop (credit accounts handled by Comenity Capital Bank) part of Blair Corporation
  • Motorola (credit accounts handled by Comenity Capital Bank)
  • PayPal Credit (credit accounts handled by Comenity Capital Bank)
  • Gold Violin (credit accounts handled by Comenity Capital Bank)
  • Good Sam (credit accounts handled by Comenity Capital Bank
  • Fuel Rewards Network MasterCard (credit accounts handled by Comenity Capital Bank
  • Barneys New York (credit accounts handled by Comenity Capital Bank
  • Wintersilks (credit accounts handled by Comenity Capital Bank)
  • Lifestyle Lift (credit accounts handled by Comenity Capital Bank)
  • Distribution America (credit accounts handled by Comenity Capital Bank)
  • Lending Club Patient Solutions (credit accounts handled by Comenity Capital Bank)
  • Your Tuition Solution (credit accounts handled by Comenity Capital Bank)
  • Simply Be (credit accounts handled by Comenity Capital Bank)
  • GEM Account (credit accounts handled by Comenity Capital Bank)
  • Modells (credit accounts handled by Comenity Capital Bank)
  • My BJ's Perks MasterCard (credit accounts handled by Comenity Capital Bank)
  • AKC Visa (credit accounts handled by Comenity Capital Bank)
  • LinenSource (credit accounts handled by Comenity Capital Bank)
  • Overstock.com (credit accounts handled by Comenity Capital Bank)
  • Aspen Dental- DentalFirst Financing (credit accounts handled by Comenity Capital Bank)
  • Anne Geddes (credit accounts handled by Comenity Capital Bank)
  • Taylor Rental Credit Card (credit accounts handled by Comenity Capital Bank)
  • HealthiPlan Patient Financing
  • Norm Thompson (credit accounts handled by Comenity Capital Bank)
  • Lexus Pursuits Visa (credit accounts handled by Comenity Capital Bank)
  • Toyota Rewards VISA (credit accounts handled by Comenity Capital Bank)
  • Orbitz Rewards Card (credit accounts handled by Comenity Capital Bank)
  • Gamestop (credit accounts handled by Comenity Capital Bank)
  • Zales (credit accounts handled by Comenity Capital Bank)
  • My Smile Care (credit accounts handled by Comenity Capital Bank)
  • Big Lots (credit accounts handled by Comenity Capital Bank)
  • Gordon's Jewelers (credit accounts handled by Comenity Capital Bank)
  • Sahalie (credit accounts handled by Comenity Capital Bank)
  • Lenovo (credit accounts handled by Comenity Capital Bank)
  • Boscov's (credit accounts handled by Comenity Capital Bank)
  • Piercing Pagoda (credit accounts handled by Comenity Capital Bank)
  • Forever 21 (credit accounts handled by Comenity Capital Bank)
  • Ulta Beauty (credit accounts handled by Comenity Capital Bank)
  • Appleseed's (credit accounts handled by Comenity Capital Bank
  • The Children's Place (credit accounts handled by Comenity Capital Bank)
  • Newegg Preferred Account (credit accounts handled by Comenity Capital Bank
  • Abbey Carpet/Floors to Go (credit accounts handled by Comenity Capital Bank)
  • Alphaeon (credit accounts handled by Comenity Capital Bank)
  • Ballard Designs (credit accounts handled by Comenity Capital Bank)
  • Bed Bath & Beyond (credit accounts handled by Comenity Capital Bank)
  • Blue Nile (credit accounts handled by Comenity Capital Bank)
  • CD Peacock (credit accounts handled by Comenity Capital Bank)
  • Century 21 Dept. Stores (credit accounts handled by Comenity Capital Bank)
  • Credit Auto Repair (credit accounts handled by Comenity Capital Bank)
  • David's Bridal (credit accounts handled by Comenity Capital Bank)
  • Dell (credit accounts handled by Comenity Capital Bank)
  • West Coast Dental/Dental Alliance (credit accounts handled by Comenity Capital Bank)
  • Diamonds International (credit accounts handled by Comenity Capital Bank)
  • Dwolla (credit accounts handled by Comenity Capital Bank)
  • Earthwise Windows and Doors (credit accounts handled by Comenity Capital Bank)
  • El Dorado (credit accounts handled by Comenity Capital Bank)
  • Frontgate (credit accounts handled by Comenity Capital Bank)
  • Good Sam/Coast to Coast Visa (credit accounts handled by Comenity Capital Bank)
  • Google Adwords Business (credit accounts handled by Comenity Capital Bank)
  • Grand Rental (credit accounts handled by Comenity Capital Bank)
  • Grandin Road (credit accounts handled by Comenity Capital Bank)
  • Home and Garden Showplace (credit accounts handled by Comenity Capital Bank)
  • Hometown Brand Centers (credit accounts handled by Comenity Capital Bank)
  • H3 Wellness Plus (credit accounts handled by Comenity Capital Bank)
  • Hannoush (credit accounts handled by Comenity Capital Bank)
  • Harvey Building Products (credit accounts handled by Comenity Capital Bank)
  • Healthiplan (credit accounts handled by Comenity Capital Bank)
  • Iddeal Jewelry (credit accounts handled by Comenity Capital Bank)
  • Ideal Image (credit accounts handled by Comenity Capital Bank)
  • Improvements (credit accounts handled by Comenity Capital Bank)
  • J. Jill (credit accounts handled by Comenity Capital Bank)
  • Jay Gems/Simply (credit accounts handled by Comenity Capital Bank)
  • Kohler Generators (credit accounts handled by Comenity Capital Bank)
  • LaserAway (credit accounts handled by Comenity Capital Bank)
  • MESA Money (credit accounts handled by Comenity Capital Bank)
  • Marisota/JD Williams (credit accounts handled by Comenity Capital Bank)
  • Merchant Funders (credit accounts handled by Comenity Capital Bank)
  • BJ's Wholesales Club (credit accounts handled by Comenity Capital Bank)
  • MyPoints Visa (credit accounts handled by Comenity Capital Bank)
  • Ohio University MC (credit accounts handled by Comenity Capital Bank)
  • Premier Designs (credit accounts handled by Comenity Capital Bank)
  • Premier Laser Spa (credit accounts handled by Comenity Capital Bank)
  • Priscilla of Boston (credit accounts handled by Comenity Capital Bank)
  • Rainsoft (credit accounts handled by Comenity Capital Bank)
  • Serta/iComfort (credit accounts handled by Comenity Capital Bank)
  • Solutions (credit accounts handled by Comenity Capital Bank)
  • The Tile Shop (credit accounts handled by Comenity Capital Bank)
  • True Value Brands (credit accounts handled by Comenity Capital Bank)
  • Univision (credit accounts handled by Comenity Capital Bank)
  • Vintage King Audio (credit accounts handled by Comenity Capital Bank)
  • Vitacost Healthy Perks MC (credit accounts handled by Comenity Capital Bank)
  • JD Williams

NR

Government Action

FDIC-14-0398b, FDIC-14-0401b, FDIC-140399k

On Sept. 8, 2015 the Federal Deposit Insurance Corporation (FDIC) announced consent agreements entered into Sept. 4, 2015, with Comenity Bank and Comenity Capital Bank, which are wholly-owned subsidiaries of Comenity, LLC, for deceptive practices related to the marketing and servicing of credit card “add-on” products” in violation of Section 5 of the Federal Trade Commission Act. As part of the settlement... Read More

Overview

The scope of this BBB Business Review concerns Comenity Capital Bank, which processes credit card and billing account statements and offers commercial lending for many  businesses clients nationwide.

Other BBBs maintain separate BBB Business Reviews on the businesses that are clients of Comenity Capital Bank, concerning all of the products and services of those businesses, other than concerning processing of credit card billing account and lending matters.

Other BBB Business Reviews are available by searching at http://www.bbb.org/

 

 

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
The business is in the process of responding to previously closed complaints.


Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Comenity Capital Bank

THIS BUSINESS IS NOT BBB ACCREDITED

Comenity Capital Bank

Customer Review Rating:

95%