This Business Is Not BBB Accredited

Comenity Bank

Comenity Bank

(800) 675-5685

Comenity Bank

27 years in business
Headquarters

PO Box 182025
Columbus, OH 43218-2025

BBB File Opened: 1/01/1966
Business Started: 5/01/1989
Business Management
  • Gail Merrick, Consumer Relations Specialist
  • Mr. Jon Smith, Consumer Relations Specialist Supervisor
  • Ms. Melissa Sheese, Consumer Relations Manager
Contact Information
  • Gail Merrick, Consumer Relations Specialist
  • Customer: Mr. Jon Smith, Consumer Relations Specialist Supervisor
  • Principal: Ms. Melissa Sheese, Consumer Relations Manager
Business Category
  • Credit Cards & Plans
  • Banks

Additional Information

Alternate Business Names
  • Abercrombie & Fitch (credit accounts handled by Comenity Bank)
  • American Home (credit accounts handled by Comenity Bank)
  • American TV (credit accounts handled by Comenity Bank)
  • Ames (credit accounts handled by Comenity Bank)
  • Ann Taylor (credit accounts handled by Comenity Bank)
  • Arhaus Furniture (credit accounts handled by Comenity Bank)
  • Ashley Stewart (credit accounts handled by Comenity Bank)
  • Avenue, The (credit accounts handled by Comenity Bank)
  • Bealls (credit accounts handled by Comenity Bank)
  • Brylane Home Catalog (Kitchen or Wishes) (Redcats) (credit accounts handled by Comenity Bank)
  • Carter Lumber Commercial (Business Accounts) (credit accounts handled by Comenity Bank)
  • Chadwicks Catalog (Redcats USA) (credit accounts handled by Comenity Bank)
  • Columbian Emeralds / Dutyfree.com (credit accounts handled by Comenity Bank)
  • Crate & Barrell (credit accounts handled by Comenity Bank)
  • Design Within Reach (credit accounts handled by Comenity Bank)
  • Diamond Credit Pin (credit accounts handled by Comenity Bank)
  • Dress Barn Catalog (credit accounts handled by Comenity Bank)
  • Dress Barn Retail (credit accounts handled by Comenity Bank)
  • Eddie Bauer (credit accounts handled by Comenity Bank)
  • Erb Lumber (credit accounts handled by Comenity Bank)
  • Express / Express for Men (Structure) (credit accounts handled by Comenity Bank)
  • Fina Commercial (credit accounts handled by Comenity Bank)
  • Foot Action / Just for Feet / Footstar (credit accounts handled by Comenity Bank)
  • Garden Ridge (credit accounts handled by Comenity Bank)
  • Goody's (credit accounts handled by Comenity Bank)
  • Gordman's (credit accounts handled by Comenity Bank)
  • Grossmans (credit accounts handled by Comenity Bank)
  • Harlem Furniture (credit accounts handled by Comenity Bank)
  • Henri Bendel (credit accounts handled by Comenity Bank)
  • J. Crew Catalog (credit accounts handled by Comenity Bank)
  • J. Crew (credit accounts handled by Comenity Bank)
  • Jessica London Catalog (Redcats USA) (credit accounts handled by Comenity Bank)
  • Kane / Savon Furniture (credit accounts handled by Comenity Bank)
  • King Size / Big & Tall Catalog (Redcats USA) (credit accounts handled by Comenity Bank)
  • La Redoute Catalog (Redcats USA) (credit accounts handled by Comenity Bank)
  • LaRedoute Credit/Billing Processing (credit accounts handled by Comenity Bank)
  • Lerner Mail Order / Metrostyle Catalog (Redcats USA) (credit accounts handled by Comenity Bank)
  • Lerner New York (credit accounts handled by Comenity Bank)
  • Levin Furniture (credit accounts handled by Comenity Bank)
  • The Limited (credit accounts handled by Comenity Bank)
  • Limited Fashion Group (credit accounts handled by Comenity Bank)
  • Limited Too (credit accounts handled by Comenity Bank)
  • Little Switzerland (credit accounts handled by Comenity Bank)
  • Marrianne's (credit accounts handled by Comenity Bank)
  • Mastercraft Interiors (credit accounts handled by Comenity Bank)
  • Maurice's (credit accounts handled by Comenity Bank)
  • Microcenter / Winbooks (credit accounts handled by Comenity Bank)
  • Microcenter (credit accounts handled by Comenity Bank)
  • MY World MasterCard (credit accounts handled by Comenity Bank)
  • New York & CO (Lerner New York) (credit accounts handled by Comenity Bank)
  • NY & Company (Co-Brand) (credit accounts handled by Comenity Bank)
  • Newport News (credit accounts handled by Comenity Bank)
  • Pacific Sunwear (credit accounts handled by Comenity Bank)
  • Palais Royal (credit accounts handled by Comenity Bank)
  • Peebles (credit accounts handled by Comenity Bank)
  • Polo Ralph Lauren (credit accounts handled by Comenity Bank)
  • Pottery Barn (credit accounts handled by Comenity Bank)
  • Pottery Barn Kids (credit accounts handled by Comenity Bank)
  • Reeds / Mills Jewelers (credit accounts handled by Comenity Bank)
  • Restoration Hardware (credit accounts handled by Comenity Bank)
  • Roamans / Intimate Promise Catalog (Redcats USA) (credit accounts handled by Comenity Bank)
  • Samuel's Jewelers (Schubach) (credit accounts handled by Comenity Bank)
  • Shop at Home (credit accounts handled by Comenity Bank)
  • Shop NBC (credit accounts handled by Comenity Bank)
  • Spiegel (credit accounts handled by Comenity Bank)
  • The Sports Authority (TSA) (credit accounts handled by Comenity Bank)
  • Steinbach (credit accounts handled by Comenity Bank)
  • Structure (credit accounts handled by Comenity Bank)
  • Sue Brett Credit/Billing Processing (credit accounts handled by Comenity Bank)
  • The Buckle (credit accounts handled by Comenity Bank)
  • Today's Man (credit accounts handled by Comenity Bank)
  • Trek Bikes (credit accounts handled by Comenity Bank)
  • United Consumer's Club (credit accounts handled by Comenity Bank)
  • West Building Material (credit accounts handled by Comenity Bank)
  • WFNNB
  • Ann Taylor Loft (credit accounts handled by Comenity Bank)
  • Winbook (credit accounts handled by Comenity Bank)
  • Woodcraft Catalog (credit accounts handled by Comenity Bank)
  • World Financial Network National Bank
  • Z Gallerie (credit accounts handled by Comenity Bank)
  • OneStopPlus.Com (credit accounts handled by Comenity Bank)
  • American Home Furnishings (credit accounts handled by Comenity Bank)
  • American Signature Furniture (credit accounts handled by Comenity Bank)
  • American TV Commercial (Business credit accounts handled by Comenity Bank)
  • Carter Lumber Retail (credit accounts handled by Comenity Bank)
  • Chamber Link Mastercard (credit accounts handled by Comenity Bank)
  • Clark Oil (credit accounts handled by Comenity Bank)
  • Crescent Jewelers (credit accounts handled by Comenity Bank)
  • Domestications (credit accounts handled by Comenity Bank)
  • Fina PLCC (credit accounts handled by Comenity Bank)
  • Fortunoff (credit accounts handled by Comenity Bank)
  • Gander Mountain (Co-Brand) (credit accounts handled by Comenity Bank)
  • International Male (Hanover) (credit accounts handled by Comenity Bank)
  • Woman Within (credit accounts handled by Comenity Bank)
  • Marathon Oil (credit accounts handled by Comenity Bank)
  • MedChoice (credit accounts handled by Comenity Bank)
  • Newport News (Co-Brand) (credit accounts handled by Comenity Bank)
  • Service Rewards Visa (credit accounts handled by Comenity Bank)
  • Silhouettes (Hanover) (credit accounts handled by Comenity Bank)
  • Stage Stores (credit accounts handled by Comenity Bank)
  • The Company Kids (Hanover) (credit accounts handled by Comenity Bank)
  • The Company Store (Hanover) (credit accounts handled by Comenity Bank)
  • Victoria's Secret Stores (credit accounts handled by Comenity Bank)
  • Victoria's Secret Direct - Catalog (credit accounts handled by Comenity Bank)
  • Wickes Lumber (credit accounts handled by Comenity Bank)
  • Friedman's Jeweler's (credit accounts handled by Comenity Bank)
  • Metrostyle (credit accounts handled by Comenity Bank)
  • Arizona Mail Order (AMO) (credit accounts handled by Comenity Bank)
  • Old Pueblo Traders (credit accounts handled by Comenity Bank)
  • Bedford Fair (credit accounts handled by Comenity Bank)
  • Brownstone Studio (credit accounts handled by Comenity Bank)
  • Lew Magram (credit accounts handled by Comenity Bank)
  • Monterey Bay (credit accounts handled by Comenity Bank)
  • Intimate Appeal (credit accounts handled by Comenity Bank)
  • Lane Bryant Retail (credit accounts handled by Comenity Bank)
  • Catherine's (credit accounts handled by Comenity Bank)
  • Bealls Florida (credit accounts handled by Comenity Bank)
  • Bath & Body Works (credit accounts handled by Comenity Bank)
  • Bealls Outlet (credit accounts handled by Comenity Bank)
  • Express (credit accounts handled by Comenity Bank)
  • Burke's Outlet (credit accounts handled by Comenity Bank)
  • Cosmetic Credit (credit accounts handled by Comenity Bank)
  • Crosstown Traders (credit accounts handled by Comenity Bank)
  • Cruise One (credit accounts handled by Comenity Bank)
  • Dunlap (credit accounts handled by Comenity Bank)
  • Giant Eagle (credit accounts handled by Comenity Bank)
  • Cruise Mgmt Internatiional (credit accounts handled by Comenity Bank)
  • MedMoney (credit accounts handled by Comenity Bank)
  • Pamida (credit accounts handled by Comenity Bank)
  • Room Place (credit accounts handled by Comenity Bank)
  • Sportsman's Guide (credit accounts handled by Comenity Bank)
  • Torrid (credit accounts handled by Comenity Bank)
  • Under Gear (credit accounts handled by Comenity Bank)
  • Utango (credit accounts handled by Comenity Bank)
  • West Elm (credit accounts handled by Comenity Bank)
  • Kane Furniture (credit accounts handled by Comenity Bank)
  • Reed's Jewelers (credit accounts handled by Comenity Bank)
  • Sharper Image (credit accounts handled by Comenity Bank)
  • Woman's Apparel Group (credit accounts handled by Comenity Bank)
  • Fashion Bug (credit accounts handled by Comenity Bank)
  • World Financial Network Bank
  • WFNB
  • World Financial Network Bank (WFNNB), A Comenity Company
  • Elder Beerman (credit accounts handled by Comenity Bank)
  • Charming Shoppes (credit accounts handled by Comenity Bank)
  • Lane Bryant (credit accounts handled by Comenity Bank)
  • Cacique (credit accounts handled by Comenity Bank)
  • Comenity
  • Marathon (credit accounts handled by Comenity Bank)
  • Carson Pirie Scott (credit accounts handled by Comenity Bank)
  • Ideal Image (credit accounts handled by Comenity Bank)
  • Herbergers (credit accounts handled by Comenity Bank)
  • Younkers (credit accounts handled by Comenity Bank)
  • World Master Card (credit accounts handled by Comenity Bank)
  • Pier 1 (credit accounts handled by Comenity Bank)
  • Talbot's (credit accounts handled by Comenity Bank)
  • Appleseed (credit accounts handled by Comenity Bank)
  • Christopher & Banks (credit accounts handled by Comenity Bank)
  • C J Banks (credit accounts handled by Comenity Bank)
  • Appleseeds (credit accounts handled by Comenity Bank)
  • DSW (credit account handled by Comenity Bank
  • Harrah's (credit accounts handled by Comenity Bank)
  • Pac Sun (credit accounts handled by Comenity Bank)
  • Meijer (credit accounts handled by Comenity Bank)
  • Dots (credit accounts handled by Comenity Bank)
  • Iddeal Jewelry (credit accounts handled by Comenity Bank)
  • Credo (credit accounts handled by Comenity Bank)
  • Springstone Patient Financing (credit accounts handled by Comenity Bank)
  • Coldwater Creek (credit accounts handled by Comenity Bank
  • Mayors (credit accounts handled by Comenity Bank)
  • Westgate Resorts (credit accounts handled by Comenity Bank)
  • FullBeauty Brands (Credit accounts handled by Comenity Bank)
  • Saturday Night Live (credit accounts handled by Comenity Bank
  • Fuel Rewards (credit accounts handled by Comenity Bank
  • Comenity LLC
  • Virgin American (credit accounts handled by Comenity Bank)
  • Total Rewards (credit accounts handled by Comenity Bank
  • MyPoints (credit accounts handled by Comenity Bank)
  • Palm Beach Jewelry
  • Buckle (credit accounts handled by Comenity Bank)
  • Account Assure Plan Administrator
  • Serta (credit accounts held by Comenity Bank )
  • LoveLoft (credit card accounts handled by Comenity Bank)
  • Wayfair (credit accounts handled by Comenity Bank)
  • My Smile Care (credit accounts handled by Comenity Bank)
  • Bergner's (credit accounts handled by Comenity Bank
  • Mandee (credit accounts handled by Comenity Bank)
  • Hot Topic (credit accounts handled by Comenity Bank)
  • Jewelry Television Preferred Accounts (credit accounts handled by Comenity Bank)
  • Williams Sonoma (credit accounts handled by Comenity Bank)

NR

Government Action

On Sept. 8, 2015 the Federal Deposit Insurance Corporation (FDIC) announced consent agreements entered into Sept. 4, 2015, with Comenity Bank and Comenity Capital Ba... Read More

Overview

The scope of this BBB Business Review concerns Comenity Bank, which processes credit card and billing account statements for many retail business clients nationwide.

Other BBBs maintain separate BBB Business Reviews on the businesses that are clients of Comenity Bank, concerning all of the products and services of those businesses, other than concerning processing of credit card billing account and lending matters.

Other BBB Business Reviews are available by searching at http://www.bbb.org/

Let's socialize:

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Comenity Bank