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BBB Accredited Business since
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Personalized women, men, youth, toddler, infant clothing and accessories.
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A BBB Accredited Business since
BBB has determined that e Retailing Associates LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for e Retailing Associates LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Taj Schaffnit, CEO Ms. Michelle Stair, Customer Service Manager
Clothing - Retail Internet Shopping Shirts - Custom Made T-Shirts
Refund and Exchange PolicyIf you are not satisfied with your item, contact us within 30 days. We
examine every issue on a case-by-case basis and we'll do what it takes
to make you happy.
Please email our customer service department at firstname.lastname@example.org and provide a brief explanation.
Please remember to review your design and the product size chart prior
to ordering, as each order is made individually to your specifications
and cannot be resold.
Under certain circumstances we might ask you to return your items in
order to receive a refund. We do not cover the cost of shipping.
Alternate Business NamesBridal Party Tees Customized Girl.com Funnyshirts.org
CustomizedGirl offers personalized fashion through the CustomizedGirl Collection and interactive website.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
2282 Westbrooke Drive
Columbus, OH 43228 (800) 361-8811 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Additional Phone Numbers
- (800) 345-0345(Phone)
- (800) 401-7181(Phone)
Additional Web Addresses
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I placed an order with this business on Sept. 9, 2014 for a personalized t-shirt I received the order on Sept. 16, 2014. Once I received the order I discovered that the ink that was used to personalize the item was completely dull, discolored and the colors did not match the depiction described on their website at the time of me placing the order. I got in contact with their customer service department by calling them at ###-###-#### on Sept. 17, 2014 and proceeded to inform them of the poor quality of the merchandise and I was assured that they would look into it and address my concern by sending an email to me the same day. After they failed to follow up as promised I email them on Sept. 17 requesting an update. I also called them on Sept. 18 and spoke with a customer service manager that as a form as an explanation proceeded to state that the t-shirt in question had to be pretreated in order to print the customization on it and that that was the reason for the indelible ink. That was never explained or disclosed anywhere on their website. So I proceeded to request a full refund, they said that they issue one the same day. I am now awaiting to received that credit.
Desired Settlement: Issuance of full refund for shoddy quality of merchandise and for failure to sell a quality item as advertised.
****** this is the email I sent to you confirming your credit. This was the total of your order, including any freight that you paid. This email was sent to you at 1:28pm, EST.
It was sent to the email address you provided during your order process and the email to which you confirmed during our phone conversation this morning: email@example.com
If you need anything further, please do not hesitate to contact us again.
Please see the attached credit receipt per our recent discussion.
I do apologize that you were not satisfied with the print on your product.
If you need future customized needs, please call us and we can assist in choosing something that suits your needs.
Read Complaint Details
Complaint: I placed an order with Customized Girl and paid extra for expedited shipping. According to the tracking that shows when I go to my account, the item shipped on the 6th of August. The tracking stopped on the 13th of August. I messaged Customized Girl on Sept 3rd asking for a refund since the event I had wanted the item for had now passed and I had heard nothing from them. They replied that they had received my package back that same day (the 3rd) with a bad address, and I needed to contact Customer Service to validate my address as well as pay shipping again. I called FedEx (who the tracking was through) who told me that there was no possible way the package was not returned to them sooner, and that normally it would have taken 1-2 days. I cannot find the incorrect address on my account, and there is no confirmation email for me to refer to. The link on my account to see my order says "invalid order number" when clicked. I emailed them asking to see it, and they replied with the same email as before. I called, and was told the shipping would be over $11 which is not a shipping price on their website.
Desired Settlement: I would like to see the incorrect address in order to validate it and have the item shipped free of charge due to the lack of timely response. If that is not possible I would like a refund.
Business Response: ******
I apologize that you have not received your order yet.
Please note the following details regarding your order.
On August 6 we shipped out your order to the address you gave during the checkout process when you placed the order. You listed the following as your address:
* ****** *** ******* ** *****
Please note on the attachments this address as you listed it.
Our shipping providers are listed on our site under the FAQ section and state:
"Which shipping providers do you use?Depending on the option you choose, we will use USPS, FedEx, or UPS. We will use the method that will be the most efficient for your delivery."
The reason I give you this information is to explain that Fedex did in fact pick your package up from our facility on August 6. On August 10, the package was transferred to USPS. This is an agreement that Fedex has with USPS, called "Smartpost". According to the attachment, USPS stated "no such address" on August 10. We also do not see any further tracking information since August 13. Apparently, it was on it's way back to us, however, we did not know this until it arrived at our facility on September 3, which is when we contacted you to let you know your package returned to us. USPS delivers returned packages to us in bulk. We do not receive them on a daily basis.
I do understand that you may not have been able to see your order as you also needed the Record Locator number. We provided this to you in the email trail below.
The reason we asked for $11.22 to reship back to you was because we provided the service to you of printing your design and shipping, however, as you did not enter a street number on your address, the USPS could not deliver. It was going to cost us a second shipping charge plus a return fee to reship to you. In orders when it may be our error, we always reship with no charge to the customer. We were asking you to pay the reship charge since the street address was not entered and we produced your garment. Our last correspondence with you was that you were going to get back with us when you had the funds available to reship the package. Please see the attachments for details to these events.
You also mentioned that you did not receive your email confirmation which would have been automatically sent upon placing the order. It was sent to the email address you listed on your order of: ************************ If this email is not correct, then the confirmation would not have delivered properly to you. This email address is also listed on your order in the attachment included with this response.
I hope this addresses all your concerns regarding your order with us.
We take our standing with the Better Business Bureau very seriously and it is for this reason that we have an A+ rating. We look at this organization as a means for consumers to protect themselves from fraudulent businesses, and we most certainly are not in that category.
Now that I have shared a bit more with you about your order process, I would like to help you further with your request. We can certainly credit your original method of payment the full amount of $30.21 or reship out to you at no additional charge for your inconvenience. Please contact me at ###-###-#### to make these arrangements.
I think I understand what you are asking, however, I have no way of "proving" to you that the USPS took an extreme amount of time to get your package back to us. They keep the returned packages and bring to us when they can.