Abercrombie & Fitch
125 years in business
Headquarters6301 Fitch Path
New Albany, OH 43054-9269
Additional Phone Numbers
- (866) 777-1892
- (866) 426-1285
- (866) 681-3115
Additional Email Addresses
Find a Location
Type of EntityCorporation
- Mr. Jonathan Ramsden, COO
- Ms. Joanne Crevoiserat, CFO
- Ms. Rachel Dennen, Customer Experience
- Ms. Fran Horowitz, CEO
- Mr. Arthur Martinez, Executive
- Mr. Will Smith, CMO
- Customer Service: Ms. Samantha Gaiser, Customer Service
- Clothing - Retail
- Childrens & Infants Wear - Retail
- Mens Clothing & Furnishings - Retail
- Womens Apparel - Retail
- Fashion Accessories
- Abercrombie & Fitch Co. is a specialty retailer headquartered in New Albany, Ohio. The company offers Abercrombie & Fitch, Abercrombie, Hollister Co., Gillly Hicks and Abercrombie Kids brands in retail stores throughout the United States, th...
Abercrombie & Fitch Co. is a specialty retailer headquartered in New Albany, Ohio. The company offers Abercrombie & Fitch, Abercrombie, Hollister Co., Gillly Hicks and Abercrombie Kids brands in retail stores throughout the United States, through catalogs, and via e-commerce websites www.abercrombie.com, www.abercrombiekids.com, www.hollisterco.com. The scope of this BBB Business Review concerns these businesses and all types of marketplace interactions, other than credit and billing account services.
Credit card/billing matters for this company are processed by Comenity Bank, which provides credit card and billing account services for many retail stores and businesses nationwide. BBB maintains a separate Business Review on Comenity Bank which is available at http://www.bbb.org/centralohio/business-reviews/credit-cards-and-plans/comenity-bank-in-columbus-oh-6558.
Service AreaThe scope of this BBB report concerns retail and e-commerce matters nationwide. , ALABAMA, ALASKA, AMERICAN SAMOA, ARIZONA, ARKANSAS, CALIFORNIA, COLORADO, CONNECTICUT, DELAWARE, DISTRICT OF COLUMBIA, FLORIDA, GEORGIA, GUAM, HAWAII, IDAHO, ILLINOIS, INDIANA, IOWA, KANSAS, KENTUCKY, LOUISIANA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSISSIPPI, MISSOURI, MONTANA, NEBRASKA, NEVADA, NEW HAMPSHIRE, NEW JERSEY, NEW MEXICO, NEW YORK, NORTH CAROLINA, NORTH DAKOTA, OHIO, OKLAHOMA, OREGON, PENNSYLVANIA, PUERTO RICO, RHODE ISLAND, SOUTH CAROLINA, SOUTH DAKOTA, TENNESSEE, TEXAS, UTAH, VERMONT, VIRGIN ISLANDS, VIRGINIA, WASHINGTON, WEST VIRGINIA, WISCONSIN, WYOMING
Alternate Business Names
- Abercrombie Kids
- Hollister Co.
- Abercrombie & Fitch Stores, Inc.
Refund & Exchange Policy:
Online (US) Return/Exchange Policy:
If you are not satisfied with your purchase, return it to us for an exchange or refund, subject to the following terms.
Return of Merchandise Purchased Online
Whether you want to return or exchange, you can bring your merchandise to your local Abercrombie & Fitch or abercrombie kids store in the US or send your merchandise back to us at:
Abercrombie & Fitch Returns Department
200 Abercrombie Way
New Albany, OH 43054 USA
If you are exchanging, be sure to include the Full Item Name, Size and Color for each new item on the original invoice.
If you are shipping within the continental US, you can use the SmartLabel™ that was included at the bottom of your invoice. There is a $7.00 fee to use this service. This will be deducted from your refund.
If you choose to use your own carrier you will be responsible for return shipping costs.
Important Return Information
We refund any merchandise in resalable condition with a copy of your original invoice to the original payment method if mailed to the address listed above.
If you paid for your online order with PayPal and return it to a store, you will receive a merchandise credit.
Merchandise must be returned in its original individual packaging where applicable (e.g. fragrance, shoe, or accessory boxes, etc.).
If you are shipping within the continental US, you can use the SmartLabel™ that was included at the bottom of your invoice. There is a $7.00 charge to use this service. This will be deducted from your refund.
If you choose to use your own carrier you will be responsible for return shipping costs.
Orders placed on this site cannot be returned or exchanged at stores outside the US.
Nail polish cannot be returned to stores
Store (US) Return/Exchange Policy:
If you are not satisfied with your purchase and the merchandise is in its original condition, you may return it in many of our Abercrombie & Fitch or abercrombie kids stores worldwide, subject to the terms of the return policy at the location processing the return. US returns are subject to the terms below.
Within 60 days of purchase, if you have the original sales receipt, Abercrombie & Fitch will refund the value of the merchandise based on the original form and amount of payment.
A Abercrombie & Fitch merchandise credit will be issued for any returns of previously exchanged merchandise, returns of purchases made with a gift card, returns made with the original sales receipt past 60 days from purchase or returns made with a gift receipt.
Returns without the original sales receipt or a gift receipt and returns of merchandise purchased in another country will receive a merchandise credit in the local currency for the lowest price at which the merchandise has ever sold.
If the price of the merchandise you purchased is subsequently reduced and you present the merchandise in its original condition with the sales receipt within 14 days of the date of your purchase, we will refund the difference between the price you paid and the reduced price. Only one price adjustment per item of merchandise is permitted.
If your check is returned unpaid due to insufficient funds, we may electronically debit your bank account for the check amount and service fees allowed by your locality.
Abercrombie & Fitch requires a driver’s license or other identification (e.g., school identification) for any merchandise return without a sales receipt. We use an electronic system to access and record information from your identification to monitor and limit the number of unreceipted returns. We maintain the right to refuse returns from customers who exceed a specified number of unreceipted returns. If you do not allow us to use your driver’s license or other acceptable identification for return purposes, we may refuse your return. We reserve the right to refuse any returns.
Purchases made at a Abercrombie & Fitch or abercrombie kids outlet location may only be returned in an outlet location. We cannot return merchandise that is mailed to our stores. All sales of Gift Cards are final and will not be refunded. Gift Cards and merchandise credits cannot be redeemed for cash unless required by law.
Returns of merchandise purchased during promotional offer periods will be credited to the purchaser according to the terms and conditions of the promotional offer period in effect at the time of purchase. If part or all of the qualifying purchase from a promotional offer period is returned and results in the original transaction falling below the qualifying purchase threshold, the return amount or, if applicable, any promotional card, coupon or other promotional device balance, will be reduced to reflect the terms of the promotional offer you would have qualified for in the original transaction without the value of the merchandise returned. If complimentary merchandise received as part of a qualifying purchase is not included in a return that results in the original transaction falling below the qualifying purchase threshold, and the return transaction is insufficient to cover the value of the complimentary merchandise, you will only be eligible to receive a merchandise credit for the value of the return.
BBB Reason for Ratings
Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
Out of Business
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
Misuse of Better Business Bureau Name/Logo
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.