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BBB Accredited Business since
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This company offers the sale of outdoor online and retail products including camping, hiking, climbing, cycling, snowsports, women & mens outdoor apparel and shoes and boots.
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A BBB Accredited Business since
BBB has determined that EverestGear.Com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for EverestGear.Com include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Joe Wendell, Customer Service Manager Mr. George Martin, Manager
Camping Equipment Mountain Climbing Equipment Ski Equipment - Retail Tents Clothing - Retail Internet Shopping
Hours of Operation
|M||:||10:00 AM - 7:00 PM|
|T||:||10:00 AM - 7:00 PM|
|W||:||10:00 AM - 7:00 PM|
|Th||:||10:00 AM - 7:00 PM|
|F||:||10:00 AM - 7:00 PM|
|S||:||10:00 AM - 7:00 PM|
|Su||:||10:00 AM - 5:00 PM|
|Granville location is closed most Sundays.|
Alternate Business NamesInt Business Company LLC
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: I was looking for a dehydrator online. I came across a listing for the following "Open country Add a Tray (2 Pack) for the Dehydrator" for the sale price of 19.99. Seeing as this item is a gift I do not know much about the products so I looked at the description which said the following. "500 Watts of drying power, Patented Coverga-flow drying action. No tray rotation required. Adjustable Thermostat. Expandable from 4 to 12 trays. Set includes: 4 drying trays, 2 fruit roll up sheets, 2 clean A screens, large Jerky Gun with 3 tips (gun holds 1 lb. ground meat) 2 Jerky spice & cure packs and an instruction/recipe booklet. Weight 8lb 6oz. Size 14"x12"x14". I packet spice works needed for 1lb of meat." This description matched the picture of the product to a "T" so I ordered it. An employee from the company contacted me to make sure that I wanted just the trays, when I told her about what the description said, she replied that she canceled my order, when I then went on to tell her that I would be following up with the BBB she changed the description of the item. I do have a screen shot of the item description and picture before the change. She offered no way to rectify the situation.
Desired Settlement: I would like the item that was described at the price that was listed. As this is a blatant case of false advertisement, and if she emailed me to clarify this, I was clearly not the first person that ran into this issue.
I came across a listing for the following "Open country Add a Tray (2 Pack) for the Dehydrator" for the sale price of 19.99. "
that is correct , she ordered , "Open country Add a Tray (2 Pack) for the Dehydrator" for the sale price of 19.99. "
Yes the web site showed and described the dehydrator that these trays are for. In no place did the web site ever show or state she was purchasing a dehydrator.
We have sold these trays several times and never had a complaint or problem.
You can find this product displayed the same way we were displaying it from several web sites on the web,.
Customer not happy so we are obtaining a Dehydrator and shipping it to her for free.
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. I received the item that they were shipping out for free yesterday.
BBB's Final Determination: Consumer accepted resolution offered by the business.