Find A Trustworthy Kennel with BBB Tips

July 13, 2017

dogLeaving your pet behind while you head out for vacation can be tough, but knowing they are in good hands at a trustworthy kennel can bring you peace of mind so you can better enjoy yourself. With tips from Better Business Bureau of Central New England pet owners find a safe place to house their pets while they are out of town.

Think of the kennel as your pet’s home away from home when shopping around for different kennels. “Consider services offered and the level of training for each staff member,” said Nancy B. Cahalen, President and CEO of the Better Business Bureau of Central New England. “Don’t hesitate to ask questions and get answers to all of your concerns before choosing a kennel.” Being familiar with the facility, staff and services can help make your boarding decision easier.

Consumers should use the following tips as a guide to finding a reputable kennel:

  • Ask for recommendations. Turn to friends and family members who own animals for recommendations on where they take their furry friend. Additionally, check out any recommendations at to see their BBB rating and history of complaints. Click here for a list of local accredited pet kennels.
  •  Personally visit the facilities. Check for cleanliness and note the overall safety of the kennel and cages. If your pet is prone to running away, ask about steps the kennel takes to make the facility secure.
  • Ask about interactions between animals. Some kennels let animals play together while others keep them separate at all times. Make sure the facility requires that all entering pets have proof of immunization. Also ask about its policies regarding flea and tick control.
  • Take notice of the staff. Ask about the background and experience of company staff and take a few moments to see how they interact with the other pets that are being boarded.
  • Thoroughly read the boarding agreement. Verify it includes the feeding and exercise schedule as well as pick up and drop off hours. Some facilities offer bathing, nail trimming and immunization as additional services. Make sure these and any other additional fees, like medical emergencies or other care, are included in the agreement.
  • Have a backup plan. Make sure you have a local friend, family member or veterinarian you can trust in case of emergencies.