BBB Tips to a Score Baseball Tickets, No Sweat

May 14, 2017

baseball ticketsYet another baseball season is underway. As the weather heats up, and hopefully our home team, many take to the internet in search of deals for game tickets. Better Business Bureau of Central New England wants consumers to shop smart when searching for ticket deals. It is important to know that you are purchasing from a reputable seller and know the red flags of a ticket scheme.

“It is easy to get caught up in the excitement of getting to a game and make last minute purchase,” said Nancy B. Cahalen, President and CEO of the Better Business Bureau of Central New England. “Take your time to make sure you are purchasing legitimate tickets from a legitimate seller. You do not want to be left with money out of your wallet and no tickets in your hand.”

BBB has tips to help you have a homerun day at the ballpark:

Don’t show up empty-handed. Ticket scalpers’ prime targets are desperate fans looking to find last-minute seats. If you deal with these fraudsters, you could end up with extremely overpriced tickets, or even fakes.

Deal with a licensed broker. If you’re not buying tickets directly from the team or stadium, make sure you’re dealing with a member of the National Association of Ticket Brokers. NATB has a 200 percent guarantee on tickets that don’t arrive in time for your game—a promise unlicensed sellers may not be able to offer.

Check out the company with BBB. Research the company on, and see if there’s any suspicious complaint activity from customers (a quick Google search can be helpful too).

Look up the seats. You can find a map of the stadium on the team or stadium’s website, and make sure to ask for the section, row, and seat numbers of the tickets you’d like. Compare them with the map, so you don’t end up with an obstructed view or other nasty surprise.

Take care when buying online. If you’re shopping for tickets on the Internet, make sure that when you hand over your payment information, you’re not taking additional risks. Check to see if the URL begins with “https://” and has a little lock icon, which signifies that the website is secured.

Pay with a credit card. When making a purchase online, using a credit card is best, since most card issuers have you covered for fraud protection. Never use a debit card, money order, wire transfer, prepaid card, or check, since there’s little chance of recourse in case of a scam.

If you think you’ve purchased a counterfeit ticket, immediately report it to the NATB’s hotline at 630-510-4594 and file a complaint with BBB at