BBB Tips to Help You Makes Wise Purchases from Online Coupon Sites

August 26, 2014

digital couponDaily online coupon sites offer a variety of products and services at hard to resist prices. Companies such as Living Social, Groupon, Amazon Local and others offer anything from haircuts to lawn service to hi-tech gadgets, there is something for almost any consumer. While these deals may save you money, it is important to watch out for scammers or bait and switch deals. BBB often receives complaints surrounding these coupon deals. Most complaints allege purchasing a coupon from one of these sites and having difficulty redeeming the voucher with the business, not getting what they paid for or scheduling a service appointment and the coupon price is not honored. BBB tips may assist consumers pre and post purchase.  

Before buying:

  • Always check with the BBB first, look up the company’s BBB Business Review at Research the daily deal site, and the company offering the deal. Make sure you are able to determine where the business is located and a contact number.  Just because something is a “good deal” doesn’t mean you should skip this step.
  • Do the math.  Is the deal worth it? What is the product or service actually worth? Does it sound too good to be true? If it does, it may be a red flag of a price that will be inflated upon redeeming the deal with the company
  • Pay with a credit card, in case there’s a problem later.
  • Make sure you read the fine print and follow up with the business directly with any questions before purchasing. Ask: Are there any restrictions? Can you cancel? Within what timeframe? Is the voucher transferable? Does the “deal” have any cash value?

After buying:

  • If there’s a problem, go back to the deal site’s customer service. Does it offer any guarantees? Groupon & Living Social allow a full refund within 7 days of any unredeemed voucher.
  • If you can’t find resolution with the deal site, file a complaint with BBB against the business the deal was for.
  • File a written dispute with your credit card company.