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          Royal Thermal View, Inc. has 1 locations, listed below.

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            Business ProfileforRoyal Thermal View, Inc.

            Window Installation
            BBB accredited business

            At-a-glance

            Customer Reviews

            4/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/25/1993

            Years in Business: 37

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            We are a family owned business in Mendon MA.   Royal Thermal offers New Construction Windows, and Replacement Windows as well as Doors.
            We are Harvey and Andersen Elite Dealers

            Products & Services

            According to the information provided by the business they install replacement and new construction windows, entry doors, and patio doors.

            Business Details

            BBB File Opened:
            1/25/1993
            Years in Business:
            37
            Business Started:
            1/1/1987
            Business Incorporated:
            7/11/1991
            Accredited Since:
            1/25/1993
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 110717 for this business, issued by Office of Consumer Affairs & Business Regulations. The expiration date of this license is 11/2/2024.

            These agencies may include:

            Office of Consumer Affairs & Business Regulations

            10 Park Plaza, Suite 5170

            Boston MA 02116

            (888) 283-3757

            https://www.mass.gov/orgs/office-of-consumer-affairs-and-business-regulation

            Type of Entity:
            Corporation
            Contact Information

            Principal

            • Ms. Cristina Yakimowsky, Owner

            Customer Contact

            • Ms. Cristina Yakimowsky, Owner
            Additional Contact Information

            Fax Numbers

            • (508) 478-2823
              Other Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/03/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Royal Thermal has not performed quoted services that are under a signed contract for $4200. The scope of the job includes replacing 2 patio sliders with associated reframing woodwork. Unfortunately, the vinyl frame sections were originally built unevenly and most of the slider doors were damaged or defective. And now, even though 75% of installed product (3 of 4 panels) has dented vinyl, gouged molding, and scraped glass, the company demanded us to pay them in full (which we have) for work that was contracted but is still not completed. 8 months after the original installation in January 2022 (with rebuild of the mis-constructed frame in June 2022), we are told to contact the Manufacturer to seek a Warranty Claim. Royal Thermal also creates and adds-on exorbitant fees that are undocumented and unjustifiable. 8 months after original installation, a brand new invoice has been generated and sent to us. Royal Thermal is demanding to be paid an extra $890 for frame/sill woodwork that was quickly completed by one person with less than 2.2 hours of labor and $96 in material. Our estimate of that specific work is $316, which has been paid in addition to the contracted $4200. We are now told that we have lack of comprehension with a condescending attitude and that a lien will be placed on our home if we do not provide full payment of this newly invented invoice.In summary, 75% of our doors are still damaged or defective, we are newly being invoiced for more than our signed contract, and now we are receiving legal threats from Royal Thermal.
            Read More

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Samantha B

            5 stars

            07/06/2023

            My entry door and new windows make me love my home again! Chrissy and crew were so great and a pleasure to work with. If you're searching for a window and door company I promise you you will not be disappointed!!!

            Royal Thermal View, Inc. Response

            07/10/2023

            Thanks so much ***!

            Local BBB

            BBB Serving Central and Western MA and Northeastern CT

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